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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
HORRIBLE. If you want your stuff to be actually shipped somewhere, avoid using Eurosender. I have made that mistake unfortunately. As of now, it’s been a week since my luggage was supposed to be picked up. I paid for this more than a month ago and got all the confirmation and reminder emails one could get. However, no one showed up last week on the day of the pick-up. Then, I contacted the FaceBook customer support, call center and email support. Facebook staff told me to send an email, which I did. The phone I called never got picked up on that day (even though it was in the afternoon). I only got a response in the evening saying “wait a few more hours and tomorrow morning and otherwise contact us again” which was at a point where I had already spent the whole day waiting for the service. Furthermore, the next day, my roommates jad to stay at home and wait as I was advised my Eurosender (I myself was moving). Of course, no one showed up again.Two days after, they rescheduled my pick-up for a Friday (5 days later than it was supposed to be). They also told me not to stress that it’s “only” 5 days and that no compensation is coming my way (even though I needed my stuff that week). Surprise surprise, no one showed up on Friday either! What did Eurosender do? Told me to wait 4 more days when my luggage “will be” collected. I am curious whether I will ever get my money back or my luggage. Additionally, I had to pay for all the calls even though they offer a service of “calling you back if you press 2”, which they never do, so when after 15 minutes of waiting on the line someone picked up, I first paid for the call and second asked to have someone call me back. That person said, “of course, I will call you promptly”, for one hour, no one called, so I had to do it again myself. Please, do use a different company if you want to avoid all this.
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Posted 6 years ago
Can't emphasise enough the need to avoid Eurosender. The delivery timescales advertised are a complete myth and are an attempt to mislead. A 'one day service' took a week and when queried with their customer service told 'one day' was only an estimate. They then just ignored subsequent requests for information. There are better quality services out there - use them!
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Posted 6 years ago
They never collected the suitcases for 10 days. Always had excuses that they couldn’t find the package, didn’t know what it was etc. yet it was suitcases as detailed on the order form left at the concierge of. 4 star hotel. I called the hotel 3 times and they confirmed that nobody had been or called them. When trying to cancel as the collection was after I was leaving Europe they refused to consider a refund as per their terms - they cannot guarantee a collection date. Really - within 10 days ? Why take the order then
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Posted 6 years ago
DO NOT, REPEAT, DO NOT USE THIS COMPANY!!!!!!! The worst experience and nightmare one could imagine. Two art pieces to be shipped from The Netherlands to Paris, packaged super well and FRAGILE written all over, everything arrived broken, and the art pieces damaged and no longer of any value. When putting a claim in, response was: ‘’not packed well’’ this company is managed by complete in-responsible workers that will DISTROY your items, no responses, waiting to get answers and impossible to work with and advice to stay away from them!
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Posted 6 years ago
2x 20kg packages are got lost missing!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst courier company ever work, keep away. Two 20kg packages got missed two times, last 15 days I am struggling to get an update of my packages. Nobody knows where are packages. Packages are supposed to ship Ireland to Uk in a two working day, still, we do not know where they are last 15 days!!!!
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Posted 6 years ago
Worst delivery company ever. Sent an expensive fragile package using their service with full insurance coverage. Before payment everybody was super friendly and helpful. First, the package got delivered first to a wrong location. After reaching out customer support, it was redelivered again with total delay of more than one week. Then it turned out that package is broken. Unfortunately because of being on business trip, I could find out it only 1 week after delivery. After a long conversation with claim department (not as friendly anymore as it was in the beginning) it turned out that I submitted my damage claim 1 day too late as what is required by their rules. And even the insurance I paid can't help. As a result, I spent 5 times more money on delivery than I would for a normal post, got package delivered 1 week later and finally got my goods of worth of around 1000$ in damaged and fully useless state so that I can only throw them away now.
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Posted 6 years ago
Do not waste your money! A shipping company that can not find the address in the center of Florence - they have never heard of a Google map or GPS. As soon as we request a refund, they stop responding to our emails and never respond to the listed phones.
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Posted 6 years ago
If you want your parcel to get lost, Eurosender can easily take care of that! Worst services ever! They wash their hands very easily, blaming the courier company, although when initially booking their service, they don't ask/ say beforehand what courier company I, as customer, prefer to take care of my parcel's transportation. My parcel got lost, they told me for more than 3 months they are still looking for it. They used to send me pictures with different parcels they couldn't identify the owner of (imagine how many parcels get lost, if they send pictures with tons of belongings they have no idea to whom they belong!). Obviously they always have as excuse the "not buying additional insurance". They never call, I as customer always called to check the status of my parcel. They didn't even return the money I paid for transportation, although the parcel never arrived to its final destination. And many more. Just make sure you never book any service with them!
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Posted 6 years ago
They never came to pickup the package... Complete disaster od a company.
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Posted 6 years ago
I totally do not recommend contacting this company. My parcel with personal belongings was lost, the insurance was not paid, all the claims were not taken seriously! 1. After on 31/02 I made 2 orders, I was expecting of pick up my 9 boxes. My order was not pick up on the day (1.03) in the order confirmation letter. 2. 4.03 i received the letter with another pick update for both orders, 7.03. 3. But on 4.03 the delivery service came and took 5 boxes and not 9, that I had. 4. Then on 7.03 nobody cames 5. The driver came on 8.03 without any notification 9. 11.03 the GLS delivered one small parcel (that I did not order) to me and promised to deliver 6 boxes on 12.03. But I expecting 9 boxes. 10. 12.03 nobody came, and nobody sent me any actual information about delivery time. 11. 14.03 in received 8 boxes. I have a document from the driver GLS with the number of the box that he collected but not delivered. And the company do not accept it. Do not work with this service!
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Posted 6 years ago
WORST SERVICE EVER!!! First nobody came to collect the boxes and of course they make you stay at home from 9am to 6pm. I was blocked at home for THREE DAYS. Nobody came and nobody answering on why. THREE WEEKS later, my boxes just arrived with a promise of a three day delivery. One box was missing and of course they blamed it on me! The courier service did not provide me with any proof of collection and Eurosenders blames me for it, that they have no proof that this box has never even been picked up. After very long calls and emails, they finally agree to contact the courier service which of course confirmed that they lost the package and took two days to find it. The box has been opened and unboxed as they destroyed my initial package. This was one of the worst services I had ever had, both in terms of the service promised "delivery after three business days"and customer service which gave me contradicting messages and wrong information every time I called or contacted them. I will never recommend this service, and I actually am telling everyone around me to never use them.
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Posted 6 years ago
It has been almost 3 weeks since I have ordered pick up service from Eurosender, after exchanging emails with the staff and calling the courier company as my package was never collected due to various reasons, as the address that worked perfectly well with other delivery company, but became incorrect for Eurosender, and filling a complaint I can say that they do not even try to solve the problems that arise and due to their terms and conditions everything is being blamed on the customer and you will never get a refund for the service you have paid for. What is even more outrageous is that when explaining the reasons why the service was not provided they have the audacity to say that one of the factors is customer being a foreigner in the country from which the package has to be picked up and claiming that due to customers inability to speak the local language the order is nearly impossible to be carried out. Furthermore, according to them picking up something from dormitory is also impossible, thus, in this case, finding people in a block of flats should be also impossible if that is the logic behind this.
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Posted 6 years ago
I booked the shipping of seven boxes from Germany to Spain - When the boxes arrived in Spain, they were in such bad condition that it was painful to look at them. All of them had been tampered with, thrown around, smashed and just destroyed. The box which was labeled 'fragile' was especially destroyed. I bet some people find this funny until it happens to them - this is a horrible company with zero customer service or liability. They shy away from responsibility whenever something goes bad. I will make sure to get this feedback around to as many people as possible. If my message helps just 10 people not to book with these scammers, then at least I'd be comfortable knowing that their belongings are safe. I will publish my reviews elsewhere with pictures. Moreover, I will be asking for claims in damages and compensation, and if not, I will be reporting them to the European Union Department of Consumer Rights.
Helpful Report
Posted 6 years ago
I booked the shipping of seven boxes from Germany to Spain - When the boxes arrived in Spain, they were in such bad condition that it was painful to look at them. All of them had been tampered with, thrown around, smashed and just destroyed. The box which was labeled 'fragile' was especially destroyed. I bet some people find this funny until it happens to them - this is a horrible company with zero customer service or liability. They shy away from responsibility whenever something goes bad. I will make sure to get this feedback around to as many people as possible. If my message helps just 10 people not to book with these scammers, then at least I'd be comfortable knowing that their belongings are safe. I will publish my reviews elsewhere with pictures. Moreover, I will be asking for claims in damages and compensation, and if not, I will be reporting them to the European Union Department of Consumer Rights.
Helpful Report
Posted 6 years ago
I had ordered a shipment of 2 packages from Germany to Greece for today 21.03, having paid in advance 180 Euros. I called Eurosender more than 5 times today, asking them at what time will DHL pick-up the packages. They always replied that they will contact DHL and they will let me know. They never gave me any feedback. Late in the afternoon, they provided me an e-mail address of DHL so that I could contact them directly. I contacted DHL, and they told me they will pick-up the packages tomorrow 9.00-14.00!!! I have taken a day-off from my job today, and now I need to take another one for tomorrow. Eurosender service and customer support are completely unacceptable and terrible. I will never use them again, I advise the same for you.
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Posted 6 years ago
96.97% reviews negative, it says it all - Avoid this company at all costs - My insured parcel worth nearly 1600 euros went missing early November. It's now mid-march I still haven't been refunded any money nor do I have my parcel. I've have to chase up everything with Eurosender throughout the duration of this missing parcel case, they do not respond to e-mails in a timely manner, they don't provide me with updates on my case and don't seem to care when I call. I've had to bypass Eurosender's dedicated claims department just to get the courier to admit that the parcel was missing. Eurosender kept telling me that the courier was delaying the case when in reality the claims department didn't inject any sense of urgency. I had to do the job of Eurosender after they had already lost my parcel. After 4 long months of uncertainty my claim was finally approved for an 850 euro refund leaving me 800 euros out of pocket. Which doesn't include original postage costs as they refuse to refund this cost blaming the courier. I'm currently in the process of taking formal legal action against Eurosender in the European Small Claims Court. I have so much evidence against eurosender that showcases neglect and I've had to send multiple e-mail to Eurosender and their partners, I've had to bypass Eurosenders dedicated teams fulfilling their jobs as they are too incompetent to do it themselves. see you in court suckers.
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Posted 6 years ago
3 WEEKS OF HOLDING THE PROCESS OF JUST!!!!! PICKING THE PARCEL UP AND AFTER ALL THIS TIME WASTED, JUST SAID, "WE WILL CANCEL IT"......ALL THIS TIME WASTED! NOW CANT EVEN SEND ME SUPPORTING DOCUMENTATION FOR THE CANCELLATION AND REFUND. ITS A SCAM!
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Posted 6 years ago
I've decided to try out Eurosender as I received few promo mails from them. I ordered a pick up during Friday for Monday morning. Filling in required info was easy using their website but they required payment in advanced. I am reluctant to pay for service in advanced (as business) but I said ok nevertheless. As soon as I completed registration I received 6 mails (you registered, order received, order confirmed, review your experience, tracking). 1 more mail followed from their sales representative confirming everything as replay to my initial inquiry. Due to sheer volume of mails I haven't bothered to open them all. Delivery distance was 200km so I assumed my package should arrive next day (Tuesday) or Wednesday latest. On Wednesday afternoon I sent my first mail asking where is my package. I got response that phone number I gave them was incorrect. This came as surprise to me as I copy-pasted seller info during registration. Therefore I start reading those mails I received. Order confirmation had a phone number I gave them so I picked up my phone and called that number. Seller answered and I got confirmation that my package wasn't picked up. I replied to Eurosender number is correct. Once again they requested alternative number. I sent yet another mail saying number is correct and copy-pasted seller signature (with info). One of those emails was indeed request for alternative number but the number they had was correct, and they must called in non-working hours. Why didn't they tried again or try to contact me I do not know. They confirmed delivery pick up (with original phone number) or Thursday. At that point they requested documentation for ADR and additional payment. I requested ADR documentation from seller . Seller told me there is not need for ADR documentation as stated on shipping invoice they gave Eurosender's courier. Shipping invoice stated exact weight in kg, classification of ADR and disclaimer that this shipment falls under exemption due to low unit number (shipment was 75kg max ADR amount was 333kg). I replied to Eurosender with shipping invoice and said they do not require additional documentation and that everything was explained in it. They replied shipping invoice clearly contains ADR and they require additional documentation. Then I had to copy paste disclamer. Then they requested additional documentation with exact specification of number of bags. Then I replied shipping invoice has number of bags on it! Then they replied documentation is ok but they require additional 20€.I replied that they are 4 days late, unable to use phone or read, and asked are they kidding for asking additional fees. They replied that they are only 3 days late and will not release shipment until I haven't paid. Giving me no choice I paid additional cost and they said they will deliver my package. Friday no package, Monday no package, and it arrives on Tuesday. 200km in 8 days. 24 mails received, 9 sent. Package contain some crucial items for my production and I had to stop it on Friday. It was closed until Wednesday. All in all this was worst experience I ever had with any transport agency. It cost me a lot more than I bargained for. Now I'm off to post this review on as many sites as I can.
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Posted 6 years ago
Scammers, thieves, cheats eastern European crooks. They hide behind a UK number but in reality they are in Eastern Europe, Slovenia and the company is registered in Luxembourg. A 2,500eu machine arrived completely smashed beyond repair from Italy into the UK. Never mind I thought I have an insurance up to €5,000. the Crooks at eurosender never gave me the policy and refused to give me details of the shipping company which I later found out to be DHL Slovenia. Why would DHL E Europe pick up a machine from Italy is beyond belief. They are all together with that branch of DHL ..it's a scam. 2 months after receiving the broken goods not a word from them not a word from DHL and not a word from the insurance company. No Tony I've lost €2,500 for the machine and £300 shipping and insurance,but I've lost thousands of pounds at work for not providing the treatment with this particular machine. They should be shut down. I will send my complain to the European commission and to make sure that nobody uses this company of criminals.
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Posted 6 years ago
Woudn't recommend anyone to deal with them❗ I checked in their website (www.eurosender.com) to pick up my parcel IE - UK on January 21st (they should take it 9am-6pm) My money was charged from my credit card, but they haven't showed up that day. I was trying to text them on messenger, but answer was "please contact our customer support department here help@eurosender.com or here +44 20 3129 2884" But they didn't respond to any of my calls or emails And after all they didn't give my money back, cause "it's not their problem"
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Posted 6 years ago
Eurosender is rated 3.7 based on 2,046 reviews