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Evans Cycles Reviews

1.9 Rating 483 Reviews

23 %

of reviewers recommend Evans Cycles

Company Reviews

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 14th July 2022

Evans Cycles 1 star review on 11th November 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 5 star review on 10th October 2020

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Sram GX groupset for £365 inc delivery on the 18th June,money taken, confirmation email received. My order item is apparently at a remote warehouse... I'm actually wondering if they have an offworld warehouse as I'm sure if i'd ordered something from outer Mongolia, it would have been here by now. Sent emails, cant call them bla blah. So today I decided that i would phone my nearest branch to see if they could offer any advice. No answer from the first 3 branches. On the 4th branch I actually managed to speak to a human being. I will leave his name and branch anonymous. I explained the issue and he told me that some staff (not all) had only gone back to their head office last week and found 17,000 emails on their system! My question is why? WTF have they been doing all this time? The chap kindly offered to send an email to HO on my behalf, in an attempt to expediate the order. You never know but i'm currently not holding my breath.”

Posted 3 years ago

“Evans cycles are a despicable company. They will happily take your money with absolutely no intention of delivering your bike. I ordered a bike from their website on the 28th May, it was listed as being in stock and available for collection in store within 7 – 10 days. After 14 days I attempted to make contact via their online chat feature (as their phone lines are closed) and, after several hours, managed to chat with the rudest person I have ever come across. He stated that they had no record of my order, despite me having the order number and it being displayed as ‘processing’ on their website. Eventually he made some excuse that the order was not completed correctly, this is an obvious lie as they had managed to relive me of £950! I was promised a refund within 5 – 7 working days, yet here we are in July and no sign of a refund yet…. They are extremely dishonest and I advise you avoid them at all costs.”

Posted 3 years ago

“Disgrace of a company. Left me waiting over a month after numerous calls to finally let me know my bike never existed and they miss-sold. The only slight help I received was from the shop floor team and this is not even their job. Customer Service / company wide communication is non-existent. I read reviews before ordering but thought it can't be that bad - IT IS. Honesty go elsewhere for bigger items (the bikes themselves), go to Tredz or Wiggle they are great. I promise you, you will have a bad experience, spend your cash here at your peril. You get your cash back obviously (I hope) but you don't get your time wasted back!”

Posted 3 years ago

“Disgrace of a company. Left me waiting over a month after numerous calls to finally let me know my bike never existed and they miss-sold. The only slight help I received was from the shop floor team and this is not even their job. Customer Service / company wide communication is non-existent. I read reviews before ordering but thought it can't be that bad - IT IS. Honesty go elsewhere for bigger items (the bikes themselves), go to Tredz or Wiggle they are great. I promise you, you will have a bad experience, spend your cash here at your peril. You get your cash back obviously (I hope) but you don't get your time wasted back!”

Posted 3 years ago

“Ordered goods on line 27th April, no conformation or tracking advice. I've sent four emails, eventually had two replies saying it would be processed and conformation etc would be sent, still waiting. I've asked for my money back, no reply. Can't ring, no one answering. I wonder how many other people can't get there money back. Now 1st July. Avoid.”

Posted 3 years ago

“Absolute joke!! Ordered a bike and paid. They took my money and then nothing. No confirmation email no nothing... after a couple of weeks I started to worry and tried to email Evans. THEY DO NOT REPLY TO EMAILS. So I tried to call them on the phone and THEY DO NOT ANSWER THE PHONE. They take people's money and then totally ignore them how the get away with it I don't know. Finally after 3 weeks of being ignored I get an email saying my order has been delayed until October!! Now in the process of trying to cancel and get my money back but again can't get them to reply to emails and they don't answer phone calls. AVOID AVOID AVOID!!!”

Posted 3 years ago

“I went to two Evan cycle stores this week one in Manchester Deansgate and the other near the Trafford Centre. Although I received little help in Deansgate I was totally ignored at the Trafford Centre. Rude!”

Posted 3 years ago

“Shambles. I ordered two Specialized helmets in May 20. When ordering the items, the website confirmed that both items were in stock, I paid for both items and the website suggested delivery between 7-14 days. I received one Helmet within 14 days but the second Helmet to this day has never arrived (30 June 20). After numerous attempts of trying to contact the customer service via their website, I decided to message them on Facebook. I have just had confirmation that I am to expect delivery after they receive the Helmet to the warehouse (mid July). Would have rated a zero given the option.”

Posted 3 years ago

“Absolutely terrible service from start. Purchased a norco storm 3 in lockdown. Had riding it for a few times and noticed breaks were getting spongy. I rang it in and told to wait for free service when store opens up. They got worse causing myself to have an accident due to break failure. Upon service I was told breaks are not great. Once received it I had s ride and breaks failed again. Evans cycles adamant they work. Consumer rights rang and I'm taking it further. Avoid avoid”

Posted 3 years ago

“Item not delivered. Adele never replied to my emails. No idea where my daughters bike is ordered on the 6th June - still no bike!”

Posted 3 years ago

“Pre Ordered a Smart Trainer. paid in full.. item never came.. no reply to any email.. requested refund.. no response either.. 25 days chasing any response with no luck.. but my money has never been refunded.. A Shame of a company. worst that I ever deal with.”

Posted 3 years ago

“Took my money but never delivered and did not respond to any attempt to contact them. Eventually Paypal became involved and, after a good while, they agreed to refund my money. other business have coped - if they couldn't they should have shut down..”

Posted 3 years ago

“Waited a month and half for bike ordered online. No news. The two replies I have had from them they say the order is lost in their system but they can’t say when it will be found. When they’ll dispach or if they’ll refund. Notice there is no IT problem for taking the money. Avoid at all cost as if the order goes wrong which seems likely at the moment you will not have any communication from them.”

Posted 3 years ago

“Worst bicycle shop ever. AVOID AT ALL COST”

Posted 3 years ago

“Rubbish online store experience. Have had to load items to my basket multiple times. Adding new products removes existing items from the basket. When you finally load everything you want 'check out as guest' forces you to register for an account. When do you do register and go back to the shopping basket it has lost all of the items previously loaded after multiple attempts. Worst ever online shopping experience”

Posted 3 years ago

“Avoid at all cost. Go to a local shop, you'll get better service. 3 main frustrations: 1- ordered a crash helmet in store (no stock, but that I can understand given the situation). Can't try any helmet in store, so you have to buy them, and return if they don't fit. So bought one (far to big, returned today), and ordered one. The ordered helmet hasn't left the warehouse, so trying to cancel the order: no email reply, no phone line working, and you can't get it cancelled and refunded in store. You have to wait until it arrives (sometimes, maybe August, despite the website saying 3-7 days), and return it in store. 2- I have just been to the store in Hendon 2 1/2 hr queuing time. Plus they let a woman jump the queue. 3- phone lines were supposed to be opened last Monday. No clear communication. Nowhere does it say you can't cancel an order. No-one is taking any responsibility. And that's only a £50 worth of order. I can't imagine if I had tried to buy the actual bike from them.”

Posted 3 years ago

“Placed an order on the 24th May for 2 bikes. They advised the delivery would take 7-14 days due to Covid-19. we accepted that. However it's not the case. Received the first bike last week and came damaged. No response to any of the emails or any communication attempted. Phone lines closed. When calling the shops they cannot help as we bought online! No news on the second bike nor on how to replace the damaged side handle. Worst customer service ever! Avoid at all cost. They are now saying as the shops are open deliveries would go back to 3 days! Do not believe it! Avoid! avoid!”

Posted 3 years ago

“I placed click and collect order on 10th May. After waiting for 2 weeks when I had no communication on status of my order I tried to call the local store as all the customer sevice lines has been closed till date. I was told they will not be able to fulfill my oder as bike is now out of stock though it was in stock when I placed the order. They did have same bike with different colour in stock but they won't honour my order as I bought the bike at 50% discount. Only option povided was a refund. It has been now 4 weeks and I am still waiting on the refund. I have called up the local store numbe of times and everytime I call I am told they have emailed to headoffice and they can't do anymore. I can't speak to anyone at headoffice as all phone lines are closed. I have emailed twice through website the only option available and I have had no response whatsoever in last 4 weeks. Terrible customer service. Will never buy from them and real shame on how they are managing their customers. Unethical and shameful. Avoid if you can.”

Posted 3 years ago

“Why can't I put ZERO star? It's the oddest purchase experience. (understood the unusual lockdown situation might give certain factors of it. That's salvage for 1 star) My bad experiences include : - Incomplete delivery address thus delayed delivery. - Missing assembly tools. - Sending wrong e-bike charge of another brand. - Chasing for 3 weeks but not a single reply/feedback through multiple means. Getting less hope to find a solution to get my e-bile going.”

Posted 3 years ago

“I have very BAD and TERRIBLE purchase experience in Evans Cycles, no order record to track, no one want to help out with this matter. Is that because I live in Taiwan so far away from UK so they took my money. I have below order all gone in their system. 5/27 PO. W689696985 $225.82 6/11 PO. W703735968 £125.68 I pay via credit card on the same date placing these orders, also have confirmation mail send from Evans Cycles but seems there is no detail in their system. Now I cannot have my purchase materials, cannot have my money back. Is that the way Evans Cycles makes their money?!”

Posted 3 years ago

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Evans Cycles is rated 1.9 based on 483 reviews