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Evans Cycles Reviews

1.9 Rating 482 Reviews

23 %

of reviewers recommend Evans Cycles

Company Reviews

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 14th July 2022

Evans Cycles 1 star review on 11th November 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 5 star review on 10th October 2020

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST COMPANY, WORST CUSTOMER SERVICE. Purchased a SPECIALIZED mountain bike for my son assembled by Evans Cycles. On the same day i picked it up the front wheel fell off. My son ended up in A and E with a bad cut to his chin. Evans refused to take responsibility and passed the issue onto Sports Direct Head Office who have refused to respond to my e mails for over 2 months now. I am absolutely appalled that no action has been taken considering the seriousness of this incident. All i am asking for is a refund on the bike. Disgusting owners who should be ashamed. SPECIALIZED as a brand should look very closely at their retail distributors. Amature.”

Posted 3 years ago

“WORST COMPANY, WORST CUSTOMER SERVICE. Purchased a SPECIALIZED mountain bike for my son assembled by Evans Cycles. On the same day i picked it up the front wheel fell off. My son ended up in A and E with a bad cut to his chin. Evans refused to take responsibility and passed the issue onto Sports Direct Head Office who have refused to respond to my e mails for over 2 months now. I am absolutely appalled that no action has been taken considering the seriousness of this incident. All i am asking for is a refund on the bike. Disgusting owners who should be ashamed. SPECIALIZED as a brand should look very closely at their retail distributors. Amature.”

Posted 3 years ago

“DO NOT BUY ANYTHING FROM THESE COWBOYS. I PLACED AN ORDER THROUGH THERE BIKE TO WORK SCHEME WAY BACK IN JUNE. I WAS TOLD THE BIKE WAS DUE IN ON THE 1/09/20. THE DATE AS COME AND PASSED AND HAD NO UPDATE REGARDS OF DELIVERY OR WEATHER THE BIKE AS EVEN ARRIVED. I TRIED LOOKING CHECKING MY ONLINE ACCOUNT FOR ANY UPDATES AND THAT IS NOW SAYING I HAVE NO ORDERS PENDING,I HAVE TRIED MULTIPLE TIMES TO CONTACT EVANS TO FIND OUT WHAT IS HAPPENING. NOW TO MAKE THINGS EVEN WORSE THEY HAVE STARTED CHARGING ME FOR A BIKE I DO NOT HAVE OR EVEN KNOW IS COMING. THE CUSTOMER SERVICE IS NONE EXISTING. THEY JUST TAKE YOUR MONEY AND RUN.”

Posted 3 years ago

“Do not buy goods online from this company they take your money but don’t send goods”

Posted 3 years ago

“Order a bike in June, due in August, date was surpassed, advised eta updated to end on August which in current climate is perfectly acceptable. 2nd lead time surpassed, now I am unable to get ANY response to several queries, they have not responded to my cancellation/refund requests ignored!! The bike was/is in stock at other retailers but I'm tied in with these b******s now!! BE WARNED THEY OWNED BY SPORTS DIRECT!!!! So currently I have no bike, no answers and unable to buy from elsewhere because this useless company won't respond/advise or cancel or even f*****g acknowledge my queries!! AVOID AVOID AVOID AVOID”

Posted 3 years ago

“poor customer service,over phone,do not respond to emails,if you pay over £100 to have your bike repeared,they find another fault and say its your fault and you will have to pay for it,even though you gave them your bike in full working order apart from one fault,if you have an E-bike dont get Evans to repair it,they dont own up to there mistakes,Chester manager simon has made Evans go down hill,not happy with there service or complaints office and wouldnt advise anyone to use them,used them in the past but since the lockdown and the reopen of the Chester store they seem to not care about the customer anymore,i have been in retail for over 13 years and have never treated or spoke to a customer like they have,wont be taking my bike there anymore”

Posted 3 years ago

“not happy with Evans manager simon he took over £100 for a repair i needed,after the repair there was a fault and the bike would not change gear so took it back to the Chester store, i was told it was my fault,the manager Simon said i will have to pay for the repair, as i have used them in the past when ive had a fault on my e-bike, but for some reason they have gone down hill, they dont reply to emails,answer calls,give rubbish customer service over the phone,not willing to admit there faults but would rather put the fault on the customer, they seem to charge you for a repair then damage your bike for more money and put the blame on you,there custom reations team also states it is my fault and i have to fnd more money to repair the monitor on my E-bike.I would not recommend anyone use Evans unless they want to be ripped off”

Posted 3 years ago

“I am providing an update to my earlier post from 3 weeks ago."It all started....." Customer services set another deadline for 27th August for a replacement axle which they has initially approved my warranty claim for. The claim then became "a gesture of goodwill " and the "user error" has now moved on to "wear and tear". The dispute resolution that they referred to no longer applies- they have withdrawn from this. Their terms and conditions apparently no longer apply. They will not honour the warranty and customer services are being disingenuous in every communication. I have now been without the use of my £3500 bike for around 4 months and they are still telling me to go and buy the part elsewhere despite having this part available on other bikes in their stock. They are a disgraceful company to deal with and paying no regard to the rights of consumers set out in legislation. This company should be avoided at all costs in my view. The only apparent honourable customer services person with any moral fibre gave their view in the reviews below and resigned. Nobody should have to work in an environment where the ethos of the company creates such antipathy towards its staff as a result of their unethical and immoral trading practices.”

Posted 3 years ago

“What went right!, so day of pick up the bike wasent made so had to wait 45 minutes for the bike to be built, riding the new Specialized 2 weeks later the arm of the pedal falls off sending me flying off the bike and badly injuring myself spoke to them they took the bike back and said they wanted to repair it 3 weeks later no update so contacted there head office to be told they want to give me a refund 2 months later still haven’t heard anything back and I am still paying for the bike through there finance I have send loads of emails to there health and safety department and not hearing anything back. Extremely disappointed I though Evans cycles would make me feel safe on the road when I explained I hurt myself the best they could do is say they will give me a refund and £50 voucher I store shocking”

Posted 3 years ago

“Terrible service”

Posted 3 years ago

“Dear Evans, I've had an extremely poor experience with Evans recently, peaking with the delivery of my last order. I ordered the Elite Fly bottles from Evans rather than your competition (who would have delivered not for £5.99 but for free, and FAR faster than you) because, according to the photo descriptions on your site, you were offering the white bottles with black and silver details and black and silver lids. Those bottles match my bike. What you shipped to me was white bottles with silver and big, bright red details and white lids. Those bottles do not match my bike. See attached screenshot of your product page and photo of what you shipped to me. Making this worse is the fact that you have recently started charging £5.99 to collect Web orders from your stores. When ordering from your site I would usually collect from your Maidstone store for free, but as you're now charging the same price to collect as you are to ship, there's no advantage to me to click and collect. Note than none - none - of your competition charges this much, or takes a week to ship their products. They also tend to ship products that are accurate to their descriptions. Making it worse again is that I used a Gift Card, given to me for my birthday, to purchase these items. Not only did your website fail to accept my gift card for 2 weeks because you were updating your system (you've already got the £50, so wheres the hurry in allowing me to redeem the products, eh?), but out of the £50 gifted to me I must subtract £5.99 for the shipping. You also charged £5.99 to ship the gift card to the person who gifted it to me. Thats £11.98 you have taken for "shipping" this order, and that is quite frankly disgusting. And 3 of the 5 items I ordered are not as described! I honestly feel as if Evans have made changes recently in order to distance themselves from their competition (Wiggle etc.), but you've gone in the wrong direction - making yourselves more expensive and making the customer experience worse. There is now absolutely no advantage to me, or anyone else with the internet or a copy of the Yellow Pages, to use Evans over anyone else, and I fail to see how the decision makers at Evans could justify making these changes unless their goal is drive the company into the ground and bury it under a mound of horrendous reviews. Further to that, your prices aren't remotely competitive before you pile on the bad customer experience and exorbitant shipping. And now you've taken away your Price Match service, ensuring that if someone is buying from you they will be paying more than they need to! I assume you're hoping to prey on newcomers to cycling who don't know any better than to go to the website of their local bike shop without shopping around, or ignorant family members of established cyclists who might want to purchase their loved one a gift card. You surely can't be hoping to attract to your website customers who've been cycling for more than 3 months as they have no reason to shop with you over anyone else. As to the bottles, I would return them but as they're £5.99 each it would cost me more money, time, and effort than it would be worth, even if you were to refund the cost of postage both ways. I will simply have to accept this as a mistake on your part and a lesson on mine. I have spent a significant amount of money with Evans over the past few years on a bike, clothing, accessories, backpacks, bottles, tools, workshop consumables, and spart parts - I won't be spending any more without some serious changes being made to your pricing, services, and a general respect for the fact that your customers have a choice as to where they shop (unless of course they're in possession of an Evans gift card - in that case they're well and truly stuck with you). Regards, An ex-Evans Cycles Customer”

Evans Cycles 1 star review on 28th August 2020

Evans Cycles 1 star review on 28th August 2020

Evans Cycles 1 star review on 28th August 2020

Posted 3 years ago

“Paid up installments to the sum of £700+ on a £1500 bike and never recieved the bike. There is no phone number to contact them and they just give you the run around when they finally reply to email. Still waiting on my refund. Absolutely hurrendous customer service.”

Posted 3 years ago

“I feel sorry for all those having major concern with this unethical business. They are a bunch of liars. I hope that this gives you an idea of what kind of individuals are you dealing with. To whom I may concern, Find below my resignation email. I believe that as business you must realise of the importance of: 1- Customers; are the ones who pay the lifestyles of their employees and in some cases even employees families. 2- Store employees; are the face of the company, the only asset, since without us stores would not open, bikes would not get build or repair and customers would not get served by knowledgeable, motivated assets. Overall a business will not run. Basic moral ethics have to do with distinguishing the difference between “good and bad” or “right and wrong. Very clearly the company for the past 15 weeks has not been able to distinguish the above. Furthermore , two emails I sent explaining how challenging is to work in Hendon under cero internal support, not action was taken. It’s shameful to read customer comments in Evans Cycles social media platforms as well as facing them on a daily basis. It is extremely challenging when the vast majority of customers treat you you like it is your fault that their bikes are not delivered yet, that their home delivery orders cannot be tracked in store, that their V12 finance refund has not been done or RTW (others) have not been cancelled or refunded, that they cannot get hold of anyone at head office and customer contact centre. It has come to a point that they just vomit their frustration with the company on you. As you can imagine and understand, all this has a limit. Their greetings tend to be “ where is my bike” “give me a number or email that I can contact “ “webpage says...” I cannot longer be suffering of anxiety, distress and disrespect at a workplace and a company that is soul destroying. At the time being I need time to recover my mental health and family. At the present time, I’m not mentally fit to be part of this unethical business. After, several weeks of daily harassment from customers and company, today Friday July 31st 2020, my journey with Evans Cycles has come to an end. Yours sincerely,”

Posted 3 years ago

“Evans of Cambridge sold me a bike on 6th July promising a free first service. Only they failed to mention their intention to close the store on 14th August. When I emailed to ask about the service, they told me to take it to Milton Keynes, a 100 mile round trip (200 if I have to leave it). This is just walking away from what they promised. Of course I will have to pay a local store to do what they promised when they sold the bike.”

Posted 3 years ago

“Big thanks to Dan at Evans' Mortimer Street, branch in London's West End today (Sunday). Had two broken spokes and was sorted out in thirty minutes for the long ride home. He also went to the trouble of truing the wheel to perfection and was really obliging throughout. A reminder that Evans has some good people and that personal service is still there.”

Posted 3 years ago

“I I visited the Crawley warehouse store and received outstanding customer service. Not only were the staff genuinely interested in my bike and requirements, but they provided the small part I needed without charging me as it was described as a “workshop spare part”. A complete contrast with my local bike shop who were totally disinterested.”

Posted 3 years ago

“Evans, sell me a bike. "Lost it in transit" after 2 months of waiting and 5 weeks after holding my money. Receive a refund on the same day I notice the bike I paid for goes live back on sale on the website. Refunding me and then reselling the item on the market the same day because they said they don't have the item?!? Evans told me to take my money and go away, come back in the Autumn when they have more stock. Talked to like sh**! How can you actually treat customers so badly.. They wouldnt dare speak to me on the phone or in person like that. Just hide behind emails and no attempt to get me a bike solution of any description, which was possible. Something doesnt sit right here Evans. Big enough to not care about individual customers. More than 30 years my family have used Evans. Not any more. Disgusted!”

Posted 3 years ago

“The mechanics have broken 2 of my bikes. On one they threaded a screw hole on the frame and rather than fix it put in a small screw thats was only just screwed in, If you need a bike fixed don’t use them.”

Posted 3 years ago

“Do not buy a a bike from Evans the worst company I have ever dealt with”

Posted 3 years ago

“I brought my new bike to the shop for a check up, and they broke my bike. They blamed my bike to be "low-end" (which is, according to the sales person, of great quality and should last longer than other brands) and therefore is prone to break down. I left it for repair and they told me it will return in 14 days. Today is the 14th day and when I called, they told me they are still waiting for the manufacturer to reply and do not know when it will be back. Very unprofessional technicians and very un-constructive customer service. They are not trying to solve the problems and just repeat the words such as "it is completely out of my hand", or "this is the policy". They do not give any useful advice or information to try to soothe the customer. Very very bad service. Do not recommend. Will not buy from them again.”

Posted 3 years ago

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Evans Cycles is rated 1.9 based on 482 reviews