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Evans Cycles Reviews

1.9 Rating 482 Reviews
23 %
of reviewers recommend Evans Cycles
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About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 14th July 2022
William Adam
Evans Cycles 1 star review on 11th November 2021
Melanie Scott
Evans Cycles 1 star review on 28th October 2021
Anonymous
Evans Cycles 1 star review on 28th October 2021
Anonymous
Evans Cycles 1 star review on 28th October 2021
Anonymous
Evans Cycles 1 star review on 28th October 2021
Anonymous
Evans Cycles 5 star review on 10th October 2020
Simon Holmes
11
Anonymous
Anonymous  // 01/01/2019
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Mark
Unverified Reviewer
“Oh dear. This company has gone downhill since being taken over by Sports Direct. It used to be easy to buy a bike from Evans using the Government's Cycle to Work scheme, where you get a voucher deductible from your gross salary. Well not any more. Sports Direct have imposed a set of rules and restrictions that make it a huge headache for customers and the retail staff (who, by the way, don't have nice words to say about Sports Direct). Now, if you want to order a bike using the scheme, you have to identify the exact bike (in order to ascertain the exact value to go on the Certificate), but you can't order it at that point or even place a deposit to secure the bike. You have to wait to receive the Certificate which can take 4-6 weeks. In my case, the bike went out of stock whilst I was waiting for the Certificate. So I now have a Certificate for £550 which I have already paid for via my employer, but I cannot order the bike as Evans can't process an order on an "out-of-stock" bike. No problem, you might think, as I could just wait until the bike is in stock and then order it. Not so. Because Evans in their infinite wisdom gave the Certificate an expiry date of 3 months after issue. So, if the bike does not come back into stock within the next 2 months (which may well happen as we're in Covid lockdown), I will have paid £550 for an expired/useless Certificate and I'll have NO bike. Evans won't allow me to order the bike whilst it's "out of stock". And Evans won't accept the Certificate after it's expired. What a ridiculous set of rules that create a problem that never existed when Evans was under previous management. It is such a shame as the retail staff in the shops are super helpful and knowledgeable. But they are being run and managed by morons at Sports Direct who think they are introducing efficiencies, but are in fact damaging their own business.”
Helpful Report
Posted 3 years ago
Hacheem Hameed
Unverified Reviewer
“Worst level of customer service I have ever encountered in my whole life. Avoid this company at all costs. Especially if planning to use Ride to Work vouchers. Ordered a bike, 2 weeks later it is delivered. The Bike was the las tone in stock as misadvertised as medium so it would sell. In actual fact is what an XL, very clever tactics. I was then stood up by the courier after having taken a full day off work to be around to answer them. The couriers arrived 2 days later and took the bike away. Evans then informed me that the bike i ordered is no longer in stock and i would have to go for a cheaper alternative or pay £100 more for the next model up as the cycle to work scheme had already began taking payments from me. this is an entire month since i initailly ordered. I argued this fact and said a good will gesture would be at least to upgrade me to the next model seeing as i had been messed about so badly and lost money from work. This is when i was responded to by an awful lady called Lucy, who was outright arrogant, rude and disrespectful. She had no idea at all of what had happened and had obviously not read the email threads as she then proceeded to say she had spoken to the courier to see if the exchange had been delivered to me yet. She made out i was the one in the wrong for being upset and she then accused me of lieing about email dates and demanded screenshots. No attempt was made to understand my frustrations and with all this said, its now over a month since i made my order. I have no bike. I am forced to cancel my order and the payments are being taken from my salary in the meanwhile. ABSOLUTE JOKE of a company DO NOT order any product with them unless you like being messed around and treated like a idiot!”
Helpful Report
Posted 3 years ago
Eileen
Unverified Reviewer
“I agree one star is too many. First tried to get out of a repair of a bike bought from their store (nearly 2K). Poor communication - my bike has been in the Notting Hill branch for 8 weeks and now I have to order parts myself!! oh and the bill is now over £700 and I've had to pay for transport for 8 weeks. Give me strength.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Really bad service. Not happy. They delivered the wrong back after a 2 week delay. No one is answering my email. The shop can’t do anything as I ordered online. I would not recommend buying anything online on the Evans Cycle shop.”
Helpful Report
Posted 3 years ago
David
Unverified Reviewer
“Shocking service...one star is one too many! Evans have really gone downhill. In years gone by I bought bikes and allsorts from them, but the current store is a pale reflection of how good they used to be. We ordered a bike rack online to be delivered to our local store for collection.. after a few weeks of not hearing anything we got in touch and they say they had tried to deliver to us but no one was home!! We explained that the rack was actually being delivered to the shop and they said they would look into it.... after another month or two there was still no news but plenty of lies (the rack hasnt come back to the warehouse yet etc). Eventually our patience ran out and we asked for a refund... and since then they stopped replying to our emails! So we are out of pocket and they are doing nothing. This is dreadful customer service.... I will never shop there again”
Helpful Report
Posted 3 years ago
Another Unhappy Customer!
Unverified Reviewer
“Really bad service and they cancelled my order!! Now can not get hold of them to complain. They have had all money 💰 with no chance of me getting my bike!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Terrible stress caused by Evans Cycles. They have gone down hill and I've lost all confidence in them. I ordered a bike at the beginning of the month and it's still to arrive. I'm on the phone everyday to them, and it seems to be one excuse after the next. A senior regional manager got involved and I was assured that it would take 5 days. That has turned into 2 weeks and still no bike. I was told that there were numerous in stock, yet they haven't even got the couriers involved. ...Having to man the house to receive a delivery which they promise to make by the next day, and then the next, etc.etc. I would not recommend. Still waiting (over 3 weeks), and have not had an update with any idea of when I will receive my order.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Utterly useless, avoid at all costs. Bought a bike and a few new accessories via my employer's ride to work scheme in June. The delivery on the bike got pushed back to November, at that point I was told my order had been cancelled. Decided to cancel my ride to work scheme, refund the bike and pay for the accessories (as I bought a bike elsewhere) as they said this was an option. After my employer contacted them they said I couldn't get a refund as I had also purchased some accessories. After some back and fourth finally they said to get my refund I would have to go in to a store to pay for the items, though they are unclear as to how that will work.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Even the staff in the shop I just visited are embarrassed about just how poor Evans has become. Ordered a bike in July, told it would arrive late November. Emailed to check when the bike was due a couple of days ago and was told that my order had been 'cancelled'. Evans took my money in July and I found out my order had recently been cancelled only after having to chase for this information myself! Just went to my local branch to find out what had happened and if anything could be done, and the poor guy was embarrassed with the situation and told me it was not uncommon. Best of luck with these clowns - I genuinely do not think they have a clue what they are doing. They are not the company they used to be.”
Helpful Report
Posted 3 years ago
Parker
Unverified Reviewer
“Ordered a bike for my grandsons 8 th birthday. Advised that it would be approximately 3/4 weeks which would have been just in time for his big day. When it was delivered it was the wrong colour, bright yellow instead of blue and black. Tried to find a phone number but couldn’t so had to email. It took 3 days before they responded and then not to apologise but to say that if I wanted to keep it then they would offer me a £15 discount! When I said I needed a replacement and fast they messed about for a week before they then said they didn’t have it in stock. My belief is that they never did and were trying to get rid of old stock. I asked them to arrange for a courier to come and pick it up and they told me I had to arrange that. After threatening them with trading standards they did eventually pick it up but it took 4 weeks before I got my money back. Customer Service? An absolute joke. Do not use them, deplorable.”
Helpful Report
Posted 3 years ago
SB
Unverified Reviewer
“This review is only due to Customer Service or complete lack of. I have an 10 year old Pinnacle bike bought from Wandsworth Evans. With a lifetime frame warranty. Upon adding wide tyres it apparent apparent that the rear wheel was misaligned in the frame. Contact Customer Service - take into local store. Taken into local store (Crawley) Warranty refused, agreed the frame was misaligned but due to me reporting too late declined. Workshop were great, apologies from them, unable to give detail just relay message. Told to try customer service to discuss. Contact customer service again explaining story to date. Told that I need to go back to store I purchased from. Told them this was closed. Told to take to local store as head office cannot comment. Told them Crawley was local store. Asked them for contact from warranty team to discuss? Asked them for frame warranty exclusions? Ignored. From the start I outlined I was not after a refund or exchange. But options under frame warranty. Emily who I dealt with never did anything other than repeatedly reply with options that tried to pass the problem elsewhere. And then ignored me. So disappointed - on the basis of after sales support from head office I would never buy from Evans again and recommend you do not do the same. No ownership of problems, no willingness to even have a discussion. Hide behind emails, no phone contact. Support local bike shops, same stock but they care!”
Helpful Report
Posted 3 years ago
LH
Unverified Reviewer
“I bought and paid for a bike, when it was delivered it was the wrong colour. After 4 weeks of contact and trying to arrange it to be collected and for a refund to be received they gave me a date that a courier would come, after a day of waiting no one turned up. They apologised and arranged for a courier to come 2 days later, full of hope this would not happen for a second time. Once again, after another 12 hours of waiting for collection no one show up. Despite me contacting the company to discuss this (via email as you can’t speak to anyone directly) I am still waiting. DO NOT order anything from this company!!!!”
Helpful Report
Posted 3 years ago
Descas Rares
Verified Reviewer
“This summer I bought a Pinnacle Ramin 2 2020 bike. It's an aggressive hardtail 29er plus bike. When i wanted to go tubeless, because both the tires and rims are compatible, I encountered a big dent in the front rim. To this day my front leaks slowly because of that dent. After not even 3 months of use the bottom bracket started to have problems. When I checked I found out that the spline was not conical, but cylindrical. One day I was doing some endos and the front brake caliper just broke off. After some googling I found this is a manufacturing issue. Those are obviously manufacturing errors and thus should be replaced by warranty means, because I DIDNT PAY FOR A BROKEN BIKE. After all of that, I decided to contact them. THEY DIDNT WANT TO REPLACE ANYTHING, telling me I just used the bike wrong, because somehow wheelies do "a lot of wear and tear" to trail bikes. In the description of this bike they say it's "ready for anything you can throw at it", and it can take you to a "multi-day ride over the high passes of the Himalayas". Really?? I think I will post a YouTube video about it, so I raise awareness of how they treat their customers.”
Helpful Report
Posted 3 years ago
Adam Goodman
Unverified Reviewer
“These guys are thieves. They took our 500 pounds and never delivered the bicycle. Do not buy from these crooks”
Helpful Report
Posted 3 years ago
Alex
Unverified Reviewer
“Always had good service and advice from Reading Branch. Recently I wanted to buy some cycling overshoes, size 8. No stock, to order and pick up in store I have to pay a delivery charge! So poor stocking by Evans, I have to pay extra....no way, went to another LBS and bought there. Very poor!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Absolutely appalling customer service at Mortimer St store even for these times. Was viewed as more of a nuisance then a potential customer. Avoid!!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“ordered bike in june 3 delivery dates came and went cannot get hold of anyone to discuss cancelled order as no correspondance”
Helpful Report
Posted 3 years ago
Charlotte Forbes
Unverified Reviewer
“Evans have given me the worst service of my life, firstly their customer service is so slow, so when I noticed an error on my bike order I was unable to change it and they got back to me AFTER it was delivered to the wrong address. I then realised the cabling on my bike was set up wrong and they fixed it, which took 10 days, with zero communication. Now my bike doesn't even work so I have to take it back to the shop. By the way my bike cost £2,000 pounds so for that amount of money I would expect a decent level of service. There's has been shocking. So not give them your money, and literally shop anywhere apart from Evans.”
Helpful Report
Posted 3 years ago
Angus Macpherson
Unverified Reviewer
“Very poor service. Slow delivery. Short delivered absolute waste of time don't do it. You will be disappointed”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Ordered a bike 5 months ago and still haven't received it. I was told it was at head office 2 weeks ago and would be delivered to the store in 2-3 days but this has not happened and am still waiting. Trying to cancel and get a refund is impossible as there us terrible customer service and conflicting advice from store staff and no way to communicate with head office and actually get a response. They make it as hard as possible to get a refund even when they aren't delivering the product.”
Helpful Report
Posted 3 years ago
Evans Cycles is rated 1.9 based on 482 reviews
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