Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 499 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“Shocking - Putting Wealth and Sales Before Safety Shocking ! Ordered a bike on 24th April. It arrived on 14th May. When I opened the un damaged box and began to take off the inner packaging I discovered the rubber on the handle bars was badly damaged and was crumbling away. Reported it on line to Evans customer service as all phone lines due to Covid-19 we’re closed and as at 13th June still no response. I understand this could be Covid-19 related. However, still rode the bike as it was just the rubber grip damaged - wore gloves. But after 3 weeks of not all that much use, the whole entire crank and pedal fell off at a very busy roundabout. The pedal went flying into the road into the middle of the roundabout and numerous cars drove over it before I could safely retrieve it. I was ok, but that could have been so much worse !! It’s frightened me. Luckily I could coast onto a pavement/gap off the roundabout and wasn’t wearing Cycle road shoes !! Very angry, I took the bike down to the shop closest to me (27 miles away). Expressed my displeasure and was told by the mechanic there that the crank hadn’t been torqued. Despite having an Evans Cycles check list in my delivery pack which was clearly ticked and signed that the torque had been checked and set correctly 4 weeks prior. Evans, Sutton Coldfield took pictures and reported to their HO. But heard nothing from them as at 13th June. Sutton Coldfield repaired the bike and just put the old pedal back on. Yes, the damaged scratched run over pedal crank back on my bike. Didn’t even repair the rubber on the handles bars until I asked them to return the bike and repair those too ! So now I have mis- matching rubber handle grips and a scratched damaged pedal crank on a 4 week old bike! I’ve written to Evans, the manufacturer - Specialized and heard nothing from either. I don’t know if this is a Specialized issue or an Evans Cycles issue. But entire crank pedals should not be falling off a bike of 3 weeks old. Certainly not one that cost £700. Nor would one expect it to be delivered damaged. It can’t have been the delivery company as the boxes on the outside we’re fine. The rubber was rotten and fell into a kind of dust inside the bag in the box. So obviously packed or stored like that somewhere. I wouldn’t recommend Evans Cycles to anyone at the moment, I also wouldn’t recommend a Specialized bike either based on my experience. The proverbial happens , I get that. But not to a 3 week old £700 bike displaying no evidence of being loose anywhere! And zero response from Evans is disgusting. Is this company taking advantage of the current Covid situation and churning out bike sales to meet high demand, but lapsing safety measures? Be careful ! I’m a 40 year old woman. This could have been a child’s bike that this happened to . Be careful”

Evans Cycles 1 star review on 13th June 2020

Helpful Report

Posted 4 years ago

“Ordered on 14th May. It's now the 13th of June and still haven't received it despite a 14 day delivery time being stated on order. Can't get through to them on the phone and they haven't responded to my email sent over 2 weeks ago”

Helpful Report

Posted 4 years ago

“I placed my order on 26th May, still haven't received it. After being listed as "Stock Allocated" for 2 weeks, it changed on Monday to "Picked" and I received an email saying that it would be delivered in 2-4 days. I checked the status of the product yesterday and it said "Waiting", today it says "Stock Allocated" again, and of course the product has yet to be delivered. Add that to the fact that it's impossible to get any contact with them, it all amounts to an awful customer experience. Avoid at all cost.”

Helpful Report

Posted 4 years ago

“ZERO STARS Wish I had never dealt with Evans Ordered a bike 2 weeks ago with a 3-7 days deliver 2 weeks later nothing. It is impossible to contact them after spending a lot of money. The phone lines are down due to covid so they say use email or web chat I have sent 2 emails no response, web chat I have monitored for days it goes from not available to busy at 9am then back to not available at 5pm. I even tried facebook messenger and nothing. This company are using covid as an excuse for shocking customer service. Even the staff at the shops said it was a disaster but they couldn't do anything as it was an online order. Absolutely shocking and I will be sharing my experience with as many people as possible.”

Helpful Report

Posted 4 years ago

“I ordered my bike on the 26 April, it wasnt despatched until the 26th May. Todays date is the 9th June... still no bike. Evans cycles are one of the worst company's that ive ever had dealings with!”

Helpful Report

Posted 4 years ago

“I ordered a bike from them in May and it's not been dispatched within the timeframe stated on their website (3-7 days), it's now been three whole working weeks and I've been unable to get in touch with them to find out what is going on. An email to their customer services states that responses will be received within 14 working days and their other channels seem to be unavailable. I appreciate that this is a very busy time for them and can sympathise with delays but the lack of updates and ability to contact them is very frustrating. They also need to set realistic expectations about delivery of orders on their site - unless I've been very unlucky the stated derlivery time is very misleading.”

Helpful Report

Posted 4 years ago

“Truly awful. Ordered on 26th April and my money was taken, since then nothing and no way to contact them. Please don’t use this company.”

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Posted 4 years ago

“DO NOT ORDER FROM THIS PLACE! DO NOT ORDER FROM THIS PLACE! Ordered my bike on the 22nd of may (trek roscoe 7) stated in stock, checked website for any delivery delays as i expected in the pandemic, on their website they state bikes are delivered within 14 days and click and collect would be faster, i chose this option and 16 days in and my bike hasnt even gotten one stage further in the process, also contacting them is impossible, they are also continuing to lie on social media and on their website now stating bikes are dispatched in 3-7 days, this is a complete lie, avoid at all costs, i have had family and friends all ordering bikes during the pandemic which all had pleasant experiences with other companies, if their order was late it was by a couple of days and they were kept informed, evans does not do this.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID AVOID AVOID AVOID If I could give an even lower rating, I truly would! Purchased a £500 bike on their website through a finance company that are provided as a method of purchase. Ever since, all I’ve had is problems. It’s also been a month since receiving my dispatch email and still no contact or sign of delivery! 1. Customer Service Beyond appalling, honestly. They want to shut their customers up rather than deal with the MONTHS delays they’re causing and refusing to answer ANY emails or calls. Little to no contact whatsoever! Just have a look on their Facebook and read the comments from people who have had awful experiences - because they’ve turned off the reviews so they can’t be slaughtered. 2. Waiting/delivery times Initially told 7-14 days for build times for the bike. No problem. 24th or 25th of April was my purchase date. 8th of May I received a dispatch email but no information on who with, when to expect it etc... literally just said “good news. Your bike has been dispatched from our warehouse!” Looked on their website and they had changed their information to say it will be an 18-21 day delivery time. (Still no back at time of writing 07/06/2020) Since then, I have written multiple emails Asking where my product is - to get no response. I then contact the finance company to discuss my cancellation after reading all of the customers comments on their Facebook page and that they have been waiting months for their expensive products too - even those who ordered a couple of months before me. Wait.. it gets better. So upon ringing the finance company to complain, they told me they were under the influence that I had received my product as Evans Cycles approved they contract to say they could start charging me money as I’d received my bike. LIES. Pure LIES!!!! Sent another email telling them I’m cancelling (upon instruction by the finance company) and was told they have 14 days LEGALLY to respond to this - to which it’s now been 16 days and no response. You couldn’t write it! Absolute awful company who do not give a damn about their customers or their customer service as long as they’re getting money one way or another, even if it involves scamming the finance company! AVOID AVOID AVOID AVOID AVOID AVOID AVOID.”

Helpful Report

Posted 4 years ago

“Terrible company. Over two weeks and still no bike. The bike was in stock and Evans cycles say dispatch time is 3 - 7 days. Phone lines shut. Web chat only which is constantly busy. Will never use them again.”

Helpful Report

Posted 4 years ago

“Appalling customer service - do not use Appalling customer service. I appreciate this is a difficult time for everybody. I won't go into the details of my own experience other than to say that Evans are not responding to any customer service enquiries through any channel. If you send them an e-mail they say they will get back to you in 10-14 DAYS! The most frustrating point is that they continue to quote 3-7 days lead-time on their website and run marketing promotions, when they are clearly completely overwhelmed with existing orders. Just taking cash from people and not responding to customers. I am currently trying to cancel my order!”

Helpful Report

Posted 4 years ago

“Appalling service. Ordered a bike 11 days ago and have heard nothing since the order was confirmed. My bike doesn't even need assembly because I bought an ex-display bike that was already built. Have tried calling them to find out what's going on, but their phone support is totally suspended. Have emailed them for information and the stock message I received said it would be 15 DAYS before I can expect a reply. At this point I would like to just cancel my order but there's NO WAY TO CONTACT THEM to do so. Coronavirus is no excuse - For one thing, bike shops have been allowed to stay open throughout. And I didn't even place the order until after the first lockdown restrictions were lifted. Suffice to say, I will never order from them again.”

Helpful Report

Posted 4 years ago

“Very angry. Buying a new bike is supposed to be an exciting time, but not so with my ‘buying’ experience with evans. Not even gonna go into the details! £825 gone. No bike. No way of contacting . Awful.”

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Posted 5 years ago

“DO NOT EVEN THINK OF BUYING A BIKE ONLINE FROM THEM! Waited over three weeks to get an email informing me the bike had shipped, a week later still no bike and cannot contact anyone... this business will definitely go bust!!!”

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Posted 5 years ago

“Thanks Ben at the Wimbledon store workshop - he was very helpful, quick and efficient at mending my broken front brake - thanks, I feel safe again”

Helpful Report

Posted 5 years ago

“100 year heritage is currently going down the pan due to the service being provided to their clients. Money taken instantly, whilst delivering the products is not happening with no way of contacting them to ask what's going on. Have a look at TrustPilot or Evan Facebook page to understand the extent of the issue. Phonelines closed, web chat unavailable, emails non responsive, FB messenger non responsive. It goes on.... I'm on day 22 and still no bike, no knowledge of when it will be delivered and no way of cancelling because you can't get hold of them.”

Helpful Report

Posted 5 years ago

“Extremely poor communication unfulfilled delivery, no response from the contact page. Email to customer services with no reply for over 7 days. Still have no idea when or if my purchase will arrive. Absolutely shocking.”

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Posted 5 years ago

“Phones not answered, web chat never available, don't reply to emails, they take the money and then nothing happens. If they are that overstretched, stop taking orders! Will never use them again even if the bike does eventually turn up.”

Helpful Report

Posted 5 years ago

“Worse online shopping experience ever. Don’t believe ‘in stock’ status or delivery times, both a complete lie. Don’t expect any customer service, cannot call anyone, web chat is never available, you can email customer services but there is a 14day response time, which has long passed. Still have no idea when or if my purchase will arrive. Absolutely shocking.”

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Posted 5 years ago

“Placed order and was told it would be 10 days. After three weeks got a note to say my order had been 'dispatched', but no way of tracking. One week later, still no bike, and no way to contact them. Even their shops can't tell me when it will arrive. Buy elsewhere”

Helpful Report

Posted 5 years ago

Evans Cycles is rated 1.9 based on 499 reviews