Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

“100 year heritage is currently going down the pan due to the service being provided to their clients. Money taken instantly, whilst delivering the products is not happening with no way of contacting them to ask what's going on. Have a look at TrustPilot or Evan Facebook page to understand the extent of the issue. Phonelines closed, web chat unavailable, emails non responsive, FB messenger non responsive. It goes on.... I'm on day 22 and still no bike, no knowledge of when it will be delivered and no way of cancelling because you can't get hold of them.”

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Posted 5 years ago

“Extremely poor communication unfulfilled delivery, no response from the contact page. Email to customer services with no reply for over 7 days. Still have no idea when or if my purchase will arrive. Absolutely shocking.”

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Posted 5 years ago

“Phones not answered, web chat never available, don't reply to emails, they take the money and then nothing happens. If they are that overstretched, stop taking orders! Will never use them again even if the bike does eventually turn up.”

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Posted 5 years ago

“Worse online shopping experience ever. Don’t believe ‘in stock’ status or delivery times, both a complete lie. Don’t expect any customer service, cannot call anyone, web chat is never available, you can email customer services but there is a 14day response time, which has long passed. Still have no idea when or if my purchase will arrive. Absolutely shocking.”

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Posted 5 years ago

“Placed order and was told it would be 10 days. After three weeks got a note to say my order had been 'dispatched', but no way of tracking. One week later, still no bike, and no way to contact them. Even their shops can't tell me when it will arrive. Buy elsewhere”

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Posted 5 years ago

“Ordered goods on line Yes you expect delays at the moment 18 days ago noted as stock allocated But not dispatched Phone lines are closed On line is never open E mails are not responded to According to shops even they cannot contact their Head Office..what a load of rubbish First and last order Avoid and go elsewhere!”

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Posted 5 years ago

“INFURIATING The people in the shops are lovely but the head office management is spectacularly bad. Originally I'd bought a bike there thorugh insurance and had it delayed and stuck and reviewed. When I asked for a discount because I'd had to pay out for public transport for 8 weeks while it all stretched out, I was told they wouldn't be making a profit if they did that, sorry. Fast forward a few years and my steering column snaps mid cycle with no warning landing me on the street with luckily no major injuries. I took it in for what I would have expected to be some acknowledgement of a product defect and instead I get a bunch of phony excuses. I had to chase them for MONTHS for what was originally only promised to be 2 weeks. They then recommended me the wrong size fork, no sympathy, no discount. I really feel for the nice people that do work there but it is an awful company as all of these reviews demonstrate. just DON'T.”

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Posted 5 years ago

“Do not use this company. Take all your money then say it’s not available and don’t refund and you can’t contact them. Please read reviews before making your purchase.”

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Posted 5 years ago

“Placed an order with yourselves on 21/4/2020 with an expected delivery 14-18 days. On the 15/05/2020 I received an email from Tuffnells saying they had my order. On the 18/05/2020 I called Tuffnells - no help Received at email from Evans stating my order was dispatched the day before so would be out for delivery - THIS WAS A LIE On the 19/05/2020 I called Tuffnells again and was informed Evans were running a 2 day delay in their dispatches. 21/05/2020 - called Tuffnells ringing for over an hour - NO ANSWER 23/05/2020 - Have emailed, fb messaged, tweeted, called Evans and Tuffnells to NO AVAIL I would definitely think twice before or from these again. You have made an otherwise bad situation worse. The reason for the order in the first place was someone had stolen my bike.”

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Posted 5 years ago

“Don’t buy from them. They accept your payment. They don’t deliver as they promise. They deliver with months delays without keeping you informed and you get missing and broken items. It’s unbelievable how perfect they look and how bad quality they provide in everything.”

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Posted 5 years ago

“A 3 week wait which was stated at time of purchase. Bike turned up on date advised. Was informed of progress along the way. Very pleased with bike. Thank you.”

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Posted 5 years ago

“The worst online retail experience of my life... Probably the worst online retail experience I have ever had... - Said it would be 10 - 14 day delivery online - Taken my payment online £1000 - Heard nothing for 28 days - Web chat offline all day everyday - No response to email 14 days ago - No response to Facebook message 7 days ago I'm now stuck in limbo and cannot do anything - regardless of COV-19 this company should not be allowed to profiteer by misleading customers. Had I known the above was going to happen I would never have ordered - they know there is an issue yet are still taking peoples money. Disgraceful...”

Helpful Report

Posted 5 years ago

“The worst online retail experience of my life... Probably the worst online retail experience I have ever had... - Said it would be 10 - 14 day delivery online - Taken my payment online £1000 - Heard nothing for 28 days - Web chat offline all day everyday - No response to email 14 days ago - No response to Facebook message 7 days ago I'm now stuck in limbo and cannot do anything - regardless of COV-19 this company should not be allowed to profiteer by misleading customers. Had I known the above was going to happen I would never have ordered - they know there is an issue yet are still taking peoples money. Disgraceful...”

Helpful Report

Posted 5 years ago

“Ordered a bike, delivery lead times stated 10-14 days at time of ordering. 19 days later no bike, I complained to customer service member and they said bike would be sent out on Monday (day 21) and I would receive delivery email that day. It is now day 22 and no delivery email. I tried complaining to customer service chat and got through THREE separate times. On each occasion the CS member (always someone called Sam) ignored me for 20 mins (as in didn't reply at all) and then they ended the chat without any notice. Disgusting way to treat customers.”

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Posted 5 years ago

“Just went to Evans Manchester Deansgate today seeking help with my bike puncture. The staff were hugely overworked and with a massive backlog of repairs to do. I had passed by on Saturday and there were long queues along the bloc. Despite everything, they really helpful and welcoming. They went the extra mile to help me out, even when it turned out that my inner tube was of a funny size and not available for replace. I just want to say a huge thank you to Evans Deansgate! You really made a massive difference and allowed me to move around again in lockdown. I really appreciate it - thank youuuuu!”

Helpful Report

Posted 5 years ago

“Just went to Evans Manchester Deansgate today seeking help with my bike puncture. The staff were hugely overworked and with a massive backlog of repairs to do. I had passed by on Saturday and there were long queues along the bloc. Despite everything, they really helpful and welcoming. They went the extra mile to help me out, even when it turned out that my inner tube was of a funny size and not available for replace. I just want to say a huge thank you to Evans Deansgate! You really made a massive difference and allowed me to move around again in lockdown. I really appreciate it - thank youuuuu!”

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Posted 5 years ago

“Ordered a child bike seat and after 15 days it said still waiting so we emailed numerous amount of times with no reply and no refund. avoid at all costs.”

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Posted 5 years ago

“PLEASE DO NOT PURCHASE ANYTHING FROM EVANS CYCLES THEY WILL STEAL YOUR MONEY! I made the mistake of ordering a bicycle from the website for a click and collect (W658426057) on the 23-4-20 other than a confirmation email to confirm they had taken my money I have had no contact from them .I have sent numerous emails and received no response. I obtained the phone number for the Brighton shop and managed to get through after over 10 attempts and spoke to someone who clearly had no interest in my order and tried to pass the buck onto someone else, promised to call me back and never did .as of the 15-05-20 they are refusing to answer the phone. This is the worst customer service I have ever received in my life ,I am disgusted that they have effectively stolen my £850. I have informed trading standards .I will never use Evans cycles again.”

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Posted 5 years ago

“Ordered a bike mid April and they said it was in stock and would take 14 days, this then went up to 21 days and then I contacted support and they said it would take 7 days to respond. 7 days??? To respond to an email? Still no bike 21 days later. STAY AWAY from Evans. Useless in all respects.”

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Posted 5 years ago

“I have recently purchased a bike from them. The service has not been acceptable to me; so delayed was it, that I canceled the order, only for them to ignore my request and send it nearly eight weeks late!. The bike has arrived and there is no tool to assemble it, despite their assembly video stating that one is included. I have tried calling them, but their phones are not working. I have emailed them via their website and have been informed that it will take 7-10 days to receive a reply. I cannot webchat with them, because that too does not work. It would be great to be able to ride my £700 bike at some stage. Perhaps they could contact me?!!!”

Helpful Report

Posted 5 years ago

Evans Cycles Reviews