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Evans Cycles Reviews

1.9 Rating 482 Reviews

23 %

of reviewers recommend Evans Cycles

Company Reviews

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 14th July 2022

Evans Cycles 1 star review on 11th November 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 5 star review on 10th October 2020

11

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I popped in to the Cambridge store with problems with my front brake which was catching on the wheel (the bike was not bought from Evans). The technician fixed it there and then with no charge. Thank you!”

Posted 5 years ago

“I bought a product from there a friend suggested it to me from face book, and the prodcut are unbelievable really impressed.”

Posted 6 years ago

“Had trouble with order charged me full price so had to order second pair. Waited ages on the phone and took long time for refund.”

Posted 6 years ago

“I went into the liverpool store to collect an online purchase, initially i was unhappy because it appeared the cashiers were just chatting with the customers and not actually serving people. Then a lady appeared who must've been putting stock out and served me both quickly and efficiently, she must have noticed i had my phone out and recognised that I was there to collect an order. The package had a handle on it which made it easy to carry and i didn't need to ask for a bag.”

Posted 6 years ago

“Offered online discounts and then Additional sale day discount”

Posted 6 years ago

“Search facility was good although choosing the right size of glove was difficult as some items seemed to have a separate entry for each size.”

Posted 6 years ago

“I went in to buy a pair of fiveten shoes having checked stock on their website. Initially not impressed with having to wait what seemed like ages (probably only 5 minutes) to get served but am so glad I waited. To be fair it was busy. Even though the shoes were already discounted they gave me another 10% off as they were a display model then price matched some road shoe cleats to CRC (another £6 off). All in all very happy with the Cardiff branch at Dumfries Place.”

Posted 7 years ago

“Since taking up serious cycling last summer and having bought my bike and accessories from Evans, Wimbledon branch, I have had nothing but very good service with one and two staff going the extra mile on occasions. I will for one continue to shop and service my bike at this branch.”

Posted 8 years ago

“Just bought a hoy bik from Evans cycles great service too”

Posted 10 years ago

“In the past have had a gold service - rebuild in effect. Perfect set up. Recently have had odd request sorted by Tim in Chelmsford.”

Posted 6 years ago

“They didn't really make me happy, I just ordered from there”

Posted 6 years ago

“Ordered a Pinnacle electric bike to drop one of the cars as a bid to go green. Surprise surprise no stock despite the web site showing stock. Went into the local branch for some pedals no stock to speak of the place looked like it was going out of business. In the end, ordered all the bits to build a bike from China and cut out the middle man for half the price twice the spec.”

Posted 3 years ago

“Beware if buying a bike from evans as they fitted my front forks the wrong way round, which could have led to a serious accident, Really don’t know what they are doing .”

Posted 3 years ago

“Always had good service and advice from Reading Branch. Recently I wanted to buy some cycling overshoes, size 8. No stock, to order and pick up in store I have to pay a delivery charge! So poor stocking by Evans, I have to pay extra....no way, went to another LBS and bought there. Very poor!”

Posted 3 years ago

“Ordered on-line a bike for my granddaughter's birthday 4 weeks in advance. The bike arrived and is very good. But it arrived without the front basket, brackets were affixed but no basket. I contacted the nearest branch and they did pass the message on to a relevant person. He then sent emails through that appeared to indicate a basket had been sent, a so-called 'Order Confirmation', but none arrived. This happened again. And now Evans ignore all emails. No courier name was in any email, it is possible the courier is to blame, but there is nothing in emails to say the basket was ever sent. One unhappy granddaughter ...”

Posted 3 years ago

“Poor service. Bought my mountain bike at Evans Cycles in January and took it it in for it's first service. Bike was running perfectly beforehand yet when I went to collect it was told it they had found a common manufacturers fault and that they would make a claim for and replace the part. They had to order the part which they said would be max 2 weeks. I was able to take the bike back until the part arrived but on the very next ride the bike suddenly wouldn't go into the 2 high gears. This fault only occurred after the service by them which was the "fault" they said they had discovered. The bike should have been fixed at the beginning of March but they never got the part in nor did they ever contact me. Covid restrictions then came in at the end of March so the bike was left with this new fault throughout the lockdown period. I tried contacting them when they reopened but no one answered the phone. I had to drive 30mins to the local store only to find out that they have had the part in all this time. I then had to come back on the Saturday for them to replace the part which they said would be a 2 hour job so I said I would come back the following day to collect. However, I was told not to come in until they rang me in case there had been any issues. I waited a week with no emails or phone calls from them so I had to drive in once again to speak to them. They then discovered the mechanic had put that part on someone else's bike and I was told they would fix the issue but to come back next day again. Because I then complained about the situation they took a wheel off one of their other bikes and replaced it. I took the bike out for a ride a couple of days later and discovered it now has a creaking noise on or near the head stem. Again they are not answering their phone nor replying my emails”

Posted 3 years ago

“Appalling service. Ordered a bike 11 days ago and have heard nothing since the order was confirmed. My bike doesn't even need assembly because I bought an ex-display bike that was already built. Have tried calling them to find out what's going on, but their phone support is totally suspended. Have emailed them for information and the stock message I received said it would be 15 DAYS before I can expect a reply. At this point I would like to just cancel my order but there's NO WAY TO CONTACT THEM to do so. Coronavirus is no excuse - For one thing, bike shops have been allowed to stay open throughout. And I didn't even place the order until after the first lockdown restrictions were lifted. Suffice to say, I will never order from them again.”

Posted 3 years ago

“Evans Chiswick, terrible . Ordered a bike online for my wifes birthday to be delivered to this store. Got an email notification the next morning saying bike has arrived and they will let me know shortly when to collect. Two days later nothing ,so i phoned and was told the build team missed my bike and that i can collect it by 2pm next day which was today. So get there at 16:30 today and its still not ready not even started on it. Got it eventually after waiting 35min asian guy leaves the bike with us and walkes off aaand the bike is not as the picture online. So i asked the asian chap (didnt get his name ,no badge) where is the remote lockoff as shown on the picture and he started to get annoyed with me for asking . He proceeded to tell me "well thats what you ordered and thats that, product code matches what we got and thats it,you shouldn'tlook at pictures you should read the specs!!" Specs means nothing to a leisure biker then he walked off again . In my mind if you order a car with a sunroof youd expect it to have a sunroof when you get it?Eventually i took the bike but now im stuck between a rock and a hard place as we are going away and need the bike. Eventually i found another guy Tony (was wearing his badge)that works there and he was super helpful we even bought my son a bike and a helmet off him .so thanks Tony. I still need to know why Evans Cycles has pictures that doesn't match the descriptions.”

Posted 4 years ago

“poor quaility product. Chain snapped twice within 2 weeks.Had to walk 4 miles home the first time and then arrange tranport the second time as I was 8 miles from home.The front light also failed after two outings.”

Posted 5 years ago

“After paying £50 and waiting 4 weeks plus lots of excuses to trial two bikes, I was then told I would have to pay half the cost of the bikes as a deposit. No thank you, went elsewhere and now have a fab Trek Remedy. I was also intending to buy new bikes for my daughters. Not the staff but a management and policy problem. They have lost in the region of £10,000 worth of sales and I will never go back!”

Posted 5 years ago

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Evans Cycles is rated 1.9 based on 482 reviews