Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

1.9 Rating 482 Reviews

23 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 14th July 2022

William Adam

Evans Cycles 1 star review on 11th November 2021

Melanie Scott

Evans Cycles 1 star review on 28th October 2021

Anonymous

Evans Cycles 5 star review on 10th October 2020

Simon Holmes

Anonymous

Anonymous // 01/01/2019

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“Manager couldn't be bothered to deal with issue in shop. Okay if you are being a bike but poor for after sales.”

Helpful Report

Posted 6 years ago

“Only interested in selling me a new bike. offered no help with maintenance on an old bike. Seemed to me that they wanted commission on sales rather than just fixing an old wheel. Felt like I was being given short service so he could serve the people behind who wanted a new bike. Left the shop without what I came in for, and had to find an alternate solution. Given this experience I wouldn't buy a new bike from them either”

Helpful Report

Posted 6 years ago

“Terrible customer service, sent me the wrong product (wrong color) and insisted I will return it before sending a replacement. Needed it urgently so I had to stay with ehat I got. Won't buy there again.”

Helpful Report

Posted 6 years ago

“I order my bike online on the 4th Aug. On the 5th Aug I had an Email to say the bike is being built. Great! By the 9th Aug according to my account info it's still being built. I called to ask what's happening and when will be shipped. it will go out tomorrow I was told. It didn't and I called to complain. The same day I received another email to say it had been shipped but unlike other orders in the past it has no tracking number. So, I have no idea where or when I will get me bike. Not even sure that it's actually been sent. I have used evans for years but I'm afraid they have gone down hill and I won't be back.”

Helpful Report

Posted 7 years ago

“Seems like he more you pay for a bike the less they think of you! I paid Evans 3,190 for a bike and arranged to pick it up at Braehead a week later at 1pm on a Monday afternoon. I went along 1/2 hour early as I was a bit excited to be picking up a pretty decent bike but they kept me waiting 3 hours changing the brakes and fixing a puncture! It seems they didn't even look at the bike until I turned up to pick it up! The guys were all very friendly but they forgot about customer satisfaction! I thought they would be spending time setting the bike up for me instead of carrying out repairs and by the time it was ready I didn't have time to set it up and instead of feeling good about getting a new bike, I left pretty disgruntled instead”

Helpful Report

Posted 8 years ago

“Ordered some stuff just before Xmas that entitled me to an e-voucher to use in the new year. When the item turned up they had sent the wrong colour. Wasn't too bothered as black (instead of blue) was OK and a bit of a hassle to send back, fill in exchange form etc. The e vouchers never turned up though. I chased and received an email saying I would receive them in a couple of days. They never turned up and after a couple of chasers I gave up bothering. At the end of the day it was only a tenner so a trivial sum. So trivial in fact you'd think a retailer would sort it so as not to lose a repeat customer wouldn't you?”

Helpful Report

Posted 8 years ago

“I had a problem with front and rear hubs of a bike I purchased online from Evans . They packed in after 200-300 miles of riding. I emailed Evans numerous times. They didn't reply , they didn't want to know. I was extremely disappointed”

Helpful Report

Posted 8 years ago

“I have been to the store a fair few times now, having purchased my bike from them a few months ago. There are never any staff around on the shop floor, and if you eventually find someone and ask for help with anything they look at you like you've fallen out the sky. Also, twice now there's been confusion whether really minor alterations to my bike have been free of charge or not.. Each staff member seems to have a different opinion and whilst I obviously don't mind paying, it's really embarrassing when you've been told something is free and then are made to feel like you're pulling a fast one. I definitely won't be returning any time soon.”

Helpful Report

Posted 8 years ago

“Just took my Trek 6300 bike to Evans plymouth city center for silver service and replacement of chain and cassette,for a grand sum of 150 pounds. . Got bike home and noticed that it makes a crunching noise as I cycle along using the middle chainring. I have inspected the middle chainring and noticed that there is obvious wear to the teeth,quite understandable as this is the most used ring out of the three front ones.. This should have been noticed by the so called experienced service technician when replacing the chain and rear cassette and so they should have informed me of this and fitted a new middle chain ring. I have now had to source a new part so I can fit it my self and now I am without a bike for a few days. If I had continued to use my bike in the condition Evan cycles had returned it I would have caused more damage to the new fitted parts.”

Helpful Report

Posted 8 years ago

“Booked bike in for silver service and ordered Ultegra 6800 calipers to replace my existing Tektros. Bike returned with my Tektros still on the bike and they tried to charge me for actually fitting the Ultegras. Wasnt the shops fault as the bike is sent away to the service centre so they are at fault. They even informed me the calipers would take a day to come in stock. Main reason for service was front tyre shaking on descents and no notes in regards to my concerns either. Best bet is to get your bike serviced elsewhere that dont charge you for labour they DIDNT do.”

Helpful Report

Posted 8 years ago

“EXTREMELY RUDE AND SNOBBISH ATTITUDE, TREATS CUSTOMERS AS IF THEY ARE A BURDEN. Went into evans cycles in King’s Cross London for a quick change on my disc brake pads. Mechanic (polish twat) was already talking to another customer for about 15 minutes, during which I waited patiently. When they finished, the mechanic didn’t even look at me when speaking to me and stood at the back of the workshop and rudely just said “we don’t have time for such small repairs” no “sorry about that”, no “unfortunately”. He spent 15 minutes talking about the minutiae of carbon frames with another customer but couldn’t even face me when talking to me because “he doesn’t have time for this”. Fair enough if they don’t do small repairs but why can’t you just say that with respect and facing your customers. Will never give a penny to evans cycles again.”

Helpful Report

Posted 1 month ago

“Bought a bike helmet for one of my boys. Didn't fit. Took back to store the next day. They would only give credit. I have got £50 credit. Just don't want to spend any money there. Hate the place. Conning”

Helpful Report

Posted 1 month ago

“A buckle on my cycling shoes broke after just a few months of having them. I spoke with a customer service representative and sent him photos, and he assured me that despite it being outside of the 28 day return window and the product being used, it was a manufacturer defect and would be refunded. When I sent my shoes in, they told me they were refusing the claim. After several emails including ones including evidence of their prior commitment, they still refused. Poor service is one thing, but dishonest service is unacceptable, in my opinion. I would not recommend them for anything.”

Helpful Report

Posted 2 months ago

“Ordered a helmet online when at the store. Helmet arrived in a box which was totally demolished and ripped open. It looked as though the warehouse had retrieved it from the tip. It was obvious the helmet must have been dropped given the state of the box but no I still had to pay not only for the delivery but again to return it. No doubt Evans will sell this damaged helmet to some other mug. Never buying from Evans again.”

Helpful Report

Posted 2 months ago

“Evans Cycles are an absolute disgrace of a bike store. Staff are rude to customers and elitist. Very unprofessional and unwilling to help customers, whilst hiding behind policies. I would highly discourage anyone from Shopping there. Vili-Valtteri Welroos (ARB/RIBA)”

Helpful Report

Posted 2 months ago

“If I could give 0 stars I would. Evans cycles customer services are extremely Terrible. Their online shop was very misleading when it came to the payment. I had been charged the full amount of the bike and delivery despite putting in a cycle scheme voucher. The website did not at any point state the full amount will come out on my credit card. Customer services were extremely unhelpful stating I would have to pay £40 to return the bike by post and this would not be refunded. Grave error made on their part and I am expected to pay their cost! Aaron and Amie have all refused to listen and work with me for a response. @Evans Cycles- please do not leave a response to this stating you are striving to help unless you can actually resolve this for me. I can see you have done this below for another review left by someone else and it makes no difference because Evans cycles have repeated their behaviour with me”

Helpful Report

Posted 2 months ago

“Very bad online service. I waited over a month for a decision and was told I am unable to swap a XMAS present purchase for a larger size. It was a Christmas present that missed Evan's return deadline by a couple of days. It was for a larger size, not full return. Your staff communicated there was a well know issue of small sizing with the Five Ten brand. I have spent £100s with Evans in the last few months and will not be spending another penny. You have wasted so much of my time chasing you for a decision, even a wasted trip to the nearest store to swap for a bigger size. Extremely poor product. Extremely poor customer service and after sales. Time wasters. Avoid at all costs. Not recommended. Will never use again.”

Helpful Report

Posted 3 months ago

“I've had an awful experience with Evans Cycles. I ordered 2 black specialized cage bottles that were on offer for £23 to be delivered. Two weeks after I placed the order, no delivery and then an email giving me a refund. No explanation. The 2 bottle cages are still available on the website, but the offer has expired. Waited for 20 mins on the phone to customer services. No response. Terrible customer service. Use another company.”

Helpful Report

Posted 3 months ago

“Purchased a bike turbo trainer which is still under warranty and contacted via email in November it was not working. To this date 06/02/2024 i have sent at least 10 emails since November 2023 and received the usual acknowledgement emails but no one ever contacts to resolve this issue for me. I now have a turbo trainer that is not working properly and no way of getting this resolved. The lack of customer service is staggering, must be the worst I have ever experienced and i would definately not advise purchasing from them”

Helpful Report

Posted 3 months ago

“I’ve been waiting for a refund of £170 since the 20th of November, the customer service team is extremely unhelpful and haven’t responded to any of my messages in over a week. They ask for a denial of recipt form but claim the signature is not sufficient despite me sending roughly 6 options at this point including options they previously said would be sufficient.”

Helpful Report

Posted 4 months ago

Evans Cycles is rated 1.9 based on 482 reviews