“I am very pleased on how this company turned my childhood 8mm reels into CD..they were professional from beginning to mailing the final conversion to me...they treated my items as if it was there family...TOPNOTCH...”
“Everyone at EVERPRESENT was very helpful! They did a great job explaining the process and possible issues with transforming a somewhat scratchy old 78RPM record into digital media. Best of all, we heard my father-in-law's voice for the first time in over 30 years!”
“I was overwhelmed with the photo albums I put together over the year and I knew I could not pass them on to share with future generations.
As my grandparents albums got divided to their children and then divided by the next generation, their distribute albums became diluted and lost. I had no idea who they were.
So I decided to digitize the photo records along with other records of mine and my families collections stored somewhere in their closets.
Now, in one shared digital site, resides our family history for all to enjoy and add to at anytime.
Not lost in a closet and thrown out over time.
Thank you Everpresent.”
“A few weeks ago I received my first order that I sent to you. ( 35mm slides put on flash drives ) Everything
seemed to go well, although the communication could have been better. I just received my second order
of slides on flash drives. Again, the communication could have been better and some of the slides are backwards. I am planning on sending some super 8 film to have it put on flashdrives and I hope it goes
well and there are no problems. Thankyou”
“I had a not-in-such-great-shape 45 year old video tape of my Grandfather's 80th birthday. All of the grandchildren and great-grandchildren were there. This video tape was the only one in existence. Everpresent created 2 CDs from the tape. They did a marvelous job and we now have Grandfather's birthday for posterity forever. I am extremely pleased and grateful for the job that was done.”
“Communication was very good. End product was not what I hoped. It appeared that no effort was made to improve the quality of any of the footage. Even footage that was not even viewable was included in the end result and paid for.”
Hi Cindy,
Thanks for your feedback and we are glad that you enjoyed your customer service experience with EverPresent. We do pride ourselves on high quality transfers and the end result is only as good as the original material. Many of these products that we see deteriorate with age and we do offer Quality Letters included with all projects to explain these common imperfections. We will also have a member of Client Services Team reach to see if there is anything additional we can do for you! Best, EverPresent Support Team
“I recently began transferring 1950s & '60s 8mm home movies and chose Everpresent based on price and reviews. Glad I did! The service is prompt, communication through all stages is excellent and results are exceptional. I will never use anyone else.”
“Thank you Everpresent for the great job you did. My 78rpm recording of me from 1960 was unplayable. Somehow, you were able to recover the audio. I was 3 years old when the record was made and was abused by me, as a child, being played over and over again on my kiddie record player. Quality was 4 out of 10 and frankly, sounded just as good now as when I played it when I was 10! Thanks again for preserving my childhood”
“I really liked the ease of dropping off/picking up my stuff at a local retailer. I also really liked the detailed emails I received about the progress of my project. What I did NOT really like was a solicitation for a tip for the customer service rep who was in charge of. my project. I was given a cost for my project, which I assumed included the salary/hourly wage of Everpresent's employees. If you think your employees deserve more $$, pay them more & have your pricing reflect that. I felt the request was a scam to get me to pay more for your service than I contracted for. If not for that I would have given Everpresent 5 stars.”
“The actual transfer service was great. However, communication needs to improve. CSTs were very friendly but clueless.
It took me leaving 4-5 voicemails to get a call-back initially for my project. After that, I had a few email threads going and it was back and fourth that went nowhere. Very confusing about some sort of contract which I never was even given. Later found out that I could just drop everything off in person. Not sure why none of these people told me that.
To make matters worse, once I did finally drop the project off, I started getting hammered with calls from Everpresent. I'd say at least 4 per week. Most of the time is was a confused CST who didn't even know I had a project going on already. A few times it was a useless update that no one needs. I really don't need to know "we loaded it onto the truck" etc etc. These updates kept coming. And now your hammering me with review requests. It's like your trying at communication but failing miserably. I got the impression that I was talking to people in a call center and maybe there's the problem.”
Thank you so much for your feedback and are happy that you are pleased with your final product! We take pride in making sure that our customers are informed and most clients rely on our constant communication to insure that their projects are safe! If you ever need any help or have any questions, don't hesitate to reach out to us. Thank you again for giving EVERPRESENT a try.
“I like the service, however continuous contact through emails, phone calls, mailings is way too much. I want to order, pay for, and pickup my films…that’s it. Please stop contacting me, it’s annoying and way over kill. Actions speak louder than words…”
“This is my second project with Everpresent. My first experience was very good, especially with communication. However, my second project did not go that well. If it would have been my first experience I would not have used Everpresent again. The rep assigned to project #2 failed, she lacked communication skills and was just not interested. I sent emails, phone calls but never followed up, most likely she is no longer working at the company.”
Hi Carol,
Thanks for your email and for your feedback we would love to hear more about we can help. Please send email to info@everpresent.com with your concern and Senior Manager will reach out to help make this right!
