“Amazing customer service and clear communication. I was so impressed by the personal touch that you add to your service. And what a nice surprise to finally view what was on those old 8mm reels. Many thanks!!”
“Pros:
- Quick processing of our order, which was appreciated!
- Lots of email communication in terms of what stages our order was at in the process.
Cons:
- I sent in 3 VERY old boxes of film to be processed, and little stickers were applied to each box by EverPresent, I assume for identification purposes. When removing your stickers after I received the order back, the paint from the box peeled off with the stickers.
- While you were waiting for me to contact you to pay our deposit, I received an annoying amount of emails AND phone calls, continually asking for the deposit. At first I explained that I had to wait on my business office to make the deposit, but eventually I just ignored your calls and emails because it was too much.”
“Fantastic experience from drop off to final product. Easy to arrange and my digitized 8mm films were a big hit under the christmas tree. Will be back and highly reccommend.”
“Tia Porter was fabulous to work with at Everpresent. I had to trim my project down and she took photos of all 25 cylinders so I could choose 4 to convert to usb. The quality is excellent and we are so happy with the final product.”
“Everpresent took some old slides my dad took of our family vacations and turned them into wonderful digital memories I can share with my brothers and sisters. They were extremely responsive to any special requests, asked questions along the way and kept me up to date on the progress They were a dream to work with!”
“Wow! In every respect, a great service!
Easy to get photos to Everpresent; quick service to create several hundred digitized photos and get them back to us. And clear, helpful customer service—even after original photos were returned to us.
Will be sending more work to Everpresent in 2023!”
“Drop off was very convenient, and the staff kept me informed. Our wedding vhs tape was not working properly but Everpresent was able to place it onto a thumb drive very quickly. Couldn’t be happier.”
“I chose Everpresent for my project because of all the great reviews and because of the detailed information about their process on the website. I couldn't be happier with the quality of the work. I am ultimately very glad I chose them to digitize my treasured family videos and reels. The only complaint I have is with the pricing. I was given a quote via consult and signed off on the agreement. Later, after I submitted my materials, I was contacted to notify me about extra charges. They admitted they made a mistake when making the original quote, which I understand happens and said ok. Later when I looked at the final invoice it was about double what I was originally expecting from the initial consult. I am very lucky to not have issues paying the amount charged, but it was a bit of a shock. Other than that, I am extremely pleased with how they cared for my original tapes, updated me on every step of the process and gave me different options for the end product. Being able to see images from the time I was born for the first time was worth any cost to me.”
“My VHS tapes were very important to my family because of the memories of a lost loved one. Everpresent took care of my tapes and the conversion was wonderful. Very safe and secure! I highly recommend Everpresent.”
“It can be nerve wracking sending out your most treasured memories, but Everpresent kept me updated during the whole process and the turn around time was quicker then expected. I would highly recommend them!”
“I've had two volumes of my family photos scanned by EVERPRESENT and am very pleased with the results. The staff and scanners followed my directions, making sure they understood what I wanted them to do, and gave many details about how the process would proceed. I'd recommend the company to others wanting their photos scanned.
Kathleen”
“Everpresent did a very efficient job of converting my old family photos to digital format. The communication was great, and they took great care with the originals.”
“Excellent job digitizing my VHS videos. I was impressed with the communication throughout the process, and the speed of the service. I look forward to having more processed when I dig them out of storage. 100% recommend using Everpresent to help preserve memories or for any other services they offer.”
“Jodi,
I wish to thank the team at Everpresent for their efforts in transcribing my 4 audio cassettes to a CD format. I’ve been in the process of reviewing each of the CDs (4 originals and 17 copies) before sending them to family members, and while I had fully intended to send my thanks to the Everpresent team, the review process has taken some time. However, now that I have completed that process I would like to say that I was very pleasantly surprised at the quality of the CDs and want to thank the entire Everpresent team for making the conversion become a reality.
Warmest Regards,
Russ Gray”
“AMAZING service from beginning to end..absolutely streamlined, professional and beautiful product! We couldn't be happier and look forward to bringing more projects in to EverPresent! Our family videos having been preserved is simply;y priceless! Thank you! Lau Lapides”
