“Once we reached an agreement on the charges, everything went as advertised. Outstanding customer service, coupled with the promised reult. Thank you.”
“I was very impressed by the customer service and communication from Everpresent throughout the project. And I'm equally excited by the final result - it's so much fun to watch these videos that had been inaccessible to me for so long. Many thanks for the great process and work!”
“I cannot have imagined that ever present could take an album recorded in the early 1950’s and remaster it to a CD removing all the scratches. It was like a miracle!”
“I had an outstanding experience working with EverPresent. Responsiveness from consultant was excellent. She even sent me a pleasant reminder when I was slow to respond. Moreover, the end product captured the feeling I wanted my photos to create.”
“All of my interactions with EverPresent staff were excellent, the work was done promptly (according to the agreed-upon schedule), and all my questions were answered throughout the process. Great service, and terrific results.”
“My experience was good, But I wish you would have told me a little more about what my final product looked like I might have not asked for you to continue!! I was disappointed at the viewing when I got the USB. I know you worked hard on it and I am not blaming you for the outcome but I just wish I was told that the viewing was in a bad state. I would have cancelled the whole thing and paid you for what you did up to that point. I have more but I am reluctant to pass them on to you because I think the viewing might be as bad as the one I sent to you!!”
Hi Theresa, Thanks for choosing EverPresent to transfer your film reels from 1970s. We would love to help you out on your next set of film reels, perhaps these ones will be in better physical condition than the ones we recently transferred. We will have a consultant reach out to you to help explain the process and hopefully help with your next project!
“Thanks to Everpresent, now I can relive my regional spelling bee loss from 1986, previously trapped on an old VHS tape. That's not so awesome, actually, but Everpresent is! Easy to work with, good quality product, and kept me informed about their progress the whole time. Highly reccomend.”
“Having transferred dozens of tapes from the same camera, I have a pretty good idea what’s normally involved. I sent the tape you transferred to you because it needed repair, the tape having broken in camera.
You did a good job of accessing the video information on the tape and fro vid ing a file of same. But in two scenes there appears to be a white line down the left side of the picture. This seems to belie the “careful attention to detail” that was indicated in your numerous status communications. I`` know from my experience that, once you get the tape up and running there is little to do other than let it run—so I felt you made too big a deal of the stages and steps the process went through. I also felt the cost of the flash drive you returned the file on was very excessive. I don’t know why.
In summation, I was very glad you could repair the tae and do the transfer, but made too big a deal about the subsequent process of transfer, and feel the cost was excessive. If the tape had not needed repair I don’t thin I would have used your service. As a retired person who earned his living as a film and video producer I have many 8mm and some 16 mm films to transfer, but I think the cost of transferring this one tape quite pricy, and would probably look elsewhere first (if you do film transfers)
I very glad you could do the transfer and am happy to have the transfer you provided.”
Thanks for your feedback and we are happy to hear that you are overall satisfied with the quality of our the video tape transfer. We will have a member of our Client Success team reach out to you soon to help address any outstanding concerns or to help with your next project of films.
“You interest in becoming a preferred service can at times fail. When i was concerned about my order it took almost a week for you to respond or acknowledge my email. that made me very nervous. when you did you then went overboard trying to make up for the err of your ways by sending me undates and other email resources for a week until my job was delivered. Everything was packaged beautifully. I sent in 5 I U-matic tapes and had 5 files on a flashdrive, 2 of them were repeated with other info attached that made me realize that one or more files may not have been transferred. I understand that you are a small company and maybe overloaded? I'm happy with what I did receive but disturbed thinking that something is missing and I may never understand what. I would consider using you in the future because i think you are capable in small doeses. i would never send you multiple tapes to avoid something like this ever happening again. You were highly recommended by a good friend and how I came to you.”
Thanks for your note and your feedback, at EverPresent we stand by the level of service and quality that we provide to our customers. We return every project the way it came to us with our highly secure bar code labels for each project and every tape. We also provide quality letters explaining our process and if we ran into any issues or duplications while transferring tapes, we will let you know with this letter. If there is any additional questions regarding your order, please reach out to our support team at info@everpresent.com and we will make sure a manager follows up with you. Thanks again for choosing EverPresent, we value your business!
“Had a great experience with EverPresent. Staff is exceptional at this company and they handled all my old, family VHS tapes with care. I did have one issue with the quality of one of the transferred DVDs not being as good of quality as the actual VHS. They told me to send the tape back to do a redo and it came out great. Very satisfied with this company and will definitely use them again for any future projects. Thank you to your hardworking team!”
