Hi Anthony,
Thanks for your message and we are sorry that you were having trouble reaching us. The good news is that your photos are safe and backed up on your USB and that is working properly. We do have a support page for these types of requests and we have reset the link for you and you now have online access. Enjoy your new memories and we look forward to working with you again!
“EverPresent handled my project with care and professionalism. The Kodak 8 mm film that was digitized came out much better than I expected. The films were taken in 1955 and 1957! Thank you for the final product that I have been able to share with family and friends.”
“From start to finish, I had a great experience with Everpresent. Friendly service; Excellent advice; Reasonable cost; Outstanding final product! I plan to have EVERPRESENT do more digital transfer work for me.”
“I want to thank Everpresent for their outstanding service. They were very easy to work with and took their time to understand what I needed. I had some really bad film and they were able to recover some of it which is wonderful as I thought it was all lost. I felt the price was reasonable and fare. They were timely and kept me informed fo the process all the way. Thank You Ever-present!!”
“I really appreciated the customer service, reliability and communication!
The quality of my slides wasn't great and I paid for extra clarity, but I noticed no improvement from the quality of me taking pictures of the slides with a lit background with my phone,.
I have no doubt that you spent time and effort on them but I probably could've gotten the same results more cheaply.”
“Really valued your regular updates on the progress of my project. Finished product was superb even though it was from a UMatic original. Will definitely be using your services again. Very professional!”
“Polite and professional. It can take a while to get back your materials and you have may have to pick up the originals in person before they'll let you access them online, but overall a positive experience.”
Hi Brian,
Thanks for your feedback. At EverPresent we pride ourselves on safety and security of our clients materials at all times. We have an advanced barcode system in place to insure that our customers get back everything they originally submitted. Sometimes, we do hear that clients give us tapes in which they were unaware of the original content. This sounds like this could be the case. Please know that I have reached out privately to address your concerns and happy to check the tape for you again. Thank you, EverPresent Management
“Our experience with the Everpresent team was seamless. We were nervous about the handling of our precious memories and Everpresent's policies and professionalism confirmed that we made the right choice. We were able to arrange a convenient drop-off location and the team kept us informed during every stage of the process. The project came in under the original estimate and we able to get all of our slides on one USB with extra copies for our three children. Thank you Everpresent!”
“Everpresent did a great job on my old stereo slides. They came out better than expected and these slides were 60 years old. The Only issue was that my slides required extra cleaning and there was a extra, not insignificant cost to that. It would’ve been preferable to know that that was a possibility upfront. As opposed to finding out about it after they already had my slides. I am very happy with the work however.”
“I was very pleased with the outcome. Taking over 60 year old records with my Granfather and mother singing when she was only 3 years old and making them clear enough to listen to was priceless. I surprised my Aunt and my cousins with them. They were so happy to hear their voices as both of them have passed. Thank you!!!”
“I had several 8mm films transferred to digital and have enjoyed them immensely. The quality is much better than I expected and if someone is wanting to capture memories, this is a treasure trove of entertainment and flash backs. I am delighted with the product.”
