“Hi. I’m happy to get my materials back after several phone calls and inquiries.
I dropped off photos and videos in July and did not get results for months.”
“My experience with EverPresent was very positive. I felt i got individual attention and customized advice about my precious family sound film memories. My calls were returned in a timely manner and questions were clearly answered. The results of the conversions exceeded my expectations.”
“I got to see a video compilation of my deceased dad for the very first time, it was absolutely amazing. The quality was awesome and I was able to hear his voice for the first time in my life. It was wonderful. Thank you for this experience.”
“The production people are fine. The customer service reps are maddening. I have a significant number of photos that I want made into digital books. However, I can't understand how Everpresent is going to get me from A to Z on this. The website also says a designer will do a consultation with me but I am still not sure how that happens after three calls. I really would rather talk to someone who is going to solve my problem.”
“The EVERPRESENT team did a great job converting our old videos to digital copies. The age and quality of the videos probably made for a difficult job on EVERPRESENT's part, but they rose to the occasion and it is evident that they did their best.
My one qualm with the company is that I feel as though they were not keeping me updated throughout the entire process. It took almost double the amount of time for them to finish the project than they had predicted when I first dropped the videos off. When I tried contacting them to get an update it was very difficult to get in touch with them. Of course, with this qualm, it is important to consider the difficult times we are in and the delays that the pandemic has created in almost every aspect of life.”
“Excellent service overall, especially considering prompt and clear communications about the project, customized folder/filing according to event identified, on or better than promised schedule and competitive pricing.”
“The project to convert my 8 MM tapes to DVD's took some time due to the pandemic but I was kept informed along the way. I only reached out once during the process when I hadn't had an update in a while and I got a response within a couple of days. The resulting DVD's were well organized and labeled.”
Hello, Thanks for your message, we understand that these projects are investments to preserve family memories and we do our best to be price competitive and fair. We do have pricing available on her website here: https://everpresent.com/pricing Thank you for feedback and your business. - EverPresent
“I used EverPresent’s services to transfer videos for my
daughter-in-law. Her mother passed several years ago and she had videos she was unsure of content. I surprised her at Christmas with newly transferred videos and what a surprise! She was so grateful to have treasured video memories of her mother to share on Christmas morning with her siblings.
Thanks EverPresent!!!!”
“I would highly recommend Everpresent to anyone wishing to preserve family memories. The team, staring with Jodi, were professional, prompt and so very helpful from beginning to completion of my slideshow project.”
Hello Susan,
Thanks for taking the time to leave us a review. I looked into your project and it was estimated to take 4-6 weeks, which is our standard turn around time. We can always accommodate quicker turnarounds for special events, etc. Just reach out and let us know if you have another project and will be sure to meet your deadline. We appreciate your business. - EverPresent
“Brought VHS tapes of a band to be digitized. Had to be redone because audio and video did not match. Had to travel 90 minutes round-trip to pick up second attempt after I called looking for it. Nobody notified me that they were ready and at the pick up spot. I would’ve preferred that they mailed them to me because it was their mistake. Also the titles had mistakes.
After picking them up and reviewing them, they fixed the original problem but the titles were Still incorrect.. also one of the DVDs had two segments with titles. They had the wrong segment attached to the wrong title. Had to have them redone again and I insisted they mailed them to me which they did.
When calling them with these problems, you get a voicemail. After leaving the voicemail, apparently they corrected or attempted to correct problems but never notified me when they were done. Their lack of communication is very unprofessional and their failure to review their work is lazy. I would not recommend this company to anyone.”
Hello Christine,
Thanks your feedback and my apologies that your experience was not as smooth as it should have been. We stand by the quality of work, and if we do make mistakes, we always try to fix them right away. It sounds like we could have done better here and as a manager, I will reply to you privately to see if I can personally help you or if you want to provide any additional details that I can help resolve. - Jody Sr Consultant, EverPresent
“I would recommend EVERPESENT highly. Quickly responded to my initial request, answering c all questions clearly. E mailed me with updates on the current process of my photo's, received photo's on time, and the cost was reasonable.”
“Very satisfied with the whole customer service process. They were attentive to my requests, and my experience was completely positive. The finished product was as I expected, and I would definitely recommend them.”
