“I have a precious LP record that belonged to my mother, and it was unavailable in CD format. I was so fortunately to find Everpresent! They transcribed the LP into CD format - I requested several copies for good measure - and now I can listen to this beautiful music that brings back so many memories of my beloved mother. Thank you so much for doing a fabulous job, keeping me informed at every step along the way, and returning my precious keepsake in perfect order!”
“My films and slides were digitized in a professional and excellent manner. Phone contacts helped facilitate the process. Documents were provided describing the quality of my materials along multiple dimensions. Source materials were returned in excellent condition.”
“EverPresent seamlessly revived some old family memories we didn't even know were captured. I sent in 4 old unlabeled Video8 tapes and EverPresent clearly communicated every step of the process so I was always informed about what was happening with my tapes. Seeing those digital files come in was so exciting and emotional. Generally, I have felt very skeptical of companies that digitize old media, but EverPresent didn't upsell me or make my media hard to access. It was an incredibly easy process and I'm so glad I sent the tapes in. Thank you!”
“The overall process was very easy to follow and the finished product was just what we had hoped! Everyone as very pleasant to work with and they answered all questions and possible concerns. I recommended this Company to my nephew who is looking to have his family movies made into a permanent file. Great job, and thanks for all your help.”
“I am the owner of a digitizing service in Wilmington, NC and we do many of the same things that Everpresent does but there are a few conversions that we are not equipped to handle. Choosing another company to send my clients to was a big decision but after my first experience with Everpresent I was convinced I could trust their professionalism and quality of work. I have sourced out several jobs with them since and have been very happy with the results.”
“This company was wonderful to work with from A to Z. They excel with communication and speed. They will answer all your questions. and will preview your materials before you decide what you’d like to do with your memories.
Once your order goes into production, they regularly communicate what is happening. Additionally, they completed the project ahead of schedule. Great company to work with!!”
Hello,
Thank you so much for submitting your feedback. It is our highest priority to ensure that no part of our process can have an adverse or harmful effect on the original material, such as your VHS tape.
We take concerns like these very seriously and will be conducting a thorough investigation into your video transfer so that we can better understand how to improve your experience from here. We will be reaching out to you once we have concluded that investigation. Thank you again for your feedback, and for your patience.
Best regards,
EverPresent
“I really appreciate the way my request was handled. Not only was I able to see some of the images from my mom when she was young but also hearing a sound from when my dad considered himself a music writer. To capture such memories before age and time would have destroyed them, I am glad what was saved we are able to hold onto those cherished memories.”
“I cannot tell you how pleased I am with your work on my tapes. I feared I might have lost the information on them. I am a an author/historian and the tapes contain crucial historical information.
In addition to your fine work, I was treated with utmost respect and professionalism. Your company was a great find.
THANK YOU,
Vinny Dacquino”
“I had a very positive experience with Everpresent. Their team was especially helpful in establishing the scope and cost of the project. The work result was delivered early and was of high quality, and the cost was reasonable. I am happy to recommend them to others.”
“The first and foremost thing I like about Everpresent is the personal care they have for their cutomers they keep in contact every step of the way. I would definitley use their service again and tell many of my filmmaker friends about the great service Everpresent provides”
“I’m happy with the result but it was a couple tapes that were infomercials and I did tell the lady that if that was the case not to do it
Small thing but wasted money”
“Very good communication during the digitizing process--I always knew what stage my project was in. The quality of the scans were good and I am happy with them. The website is easy to navigate and I was able to easily rename and download my photos. I didn't use the app, so can't comment on that. A bit pricey, and there are a lot of "add-on" services that you can get, for a price, which I had to decline because I was already spending more than I wanted to. But they don't really do the hard-sell on the add-ons (I felt my decision to turn them down was respected.). I have a lot more photos that I need to get scanned but I think I need to shop around and try to find something more affordable for me. The only other negative is that they forgot to apply a discount that I had asked for, so I had to press a little to get that refunded, but they came through and gave it to me. It was a little less than I expected, but was at least something. If money wasn't an issue, I would definitely use their service again.”
“Very organized and thorough. I do have a couple tapes with quality issues but could be the tapes themselves and not the stick. Overall, I am satisfied”
Dear Charles,
Thank you so much for taking the time to provide us with your valuable feedback about your experience with EVERPRESENT. We truly appreciate customers like you who take a moment to share their thoughts and help us improve our services.
We apologize for the inconvenience you faced regarding the formatting for specific T.V.'s. While it's true that smart TV's and USB drives are not universally compatible, it's clear we should have given you a better sense of your options so that you could enjoy your digitized videos more fully. To that end, we will be reaching out to see if we can improve your experience. Thank you again for helping us to serve you better.
Best regards,
EverPresent
