“We could not be more pleased with the results. I was afraid we would not have the music, but, to our joy, it was all there. You helped us bring back some wonderful memories, I would rcommend your company highly. Many Thanks”
“Label is all wrong. My name is Marc not Mark. Bride's name is Diane not ---- and the year was 1986 not 1988. The only thing right is the word wedding. You had my email and phone to contact me at the very least about the bride's name. I was in contact a few times regarding my order with no mention of what the label should read. Poor attention to detail.”
Hi Marc,
Thank you very much for your feedback. Your frustration is quite understandable, and we will be sending you a re-made DVD with the correct wording, per your instructions, at no charge.
We know how important a memory like this is, and we would love an opportunity to improve this experience for you. Please feel free to reach out at your earliest convenience, and we can talk further.
Many thanks,
EverPresent
“Great experience Old 8 mm tapes with unknown footage ended up being great footage from 55 years ago of family I would have never got to see. Gave footage to my dad on Father’s Day 85 years old that made him so proud unbelievable happy. EverPresent keep me updated and on price agreed.”
“The work was good I was just surprised that 3.5 minutes cost $90. I had no idea of the length, but it was nice to know as I think to evaluate further whether to do more”
“Pleased with service and program overall. I wanted to have my wedding video digitized from VHS. It was about 1 hour long. I was disappointed that I was charged extra to digitize the entire 6 hr tape (which had old reruns on it and I did not realize). The service was so spot on I thought there should be a way contact me to see if I want to leave all. that out.”
“I wish before digitizing my VHS tape I would have been informed of the very poor image quality of the original tape. The footage was extremely dark so there are only a few minutes of visible footage.”
Hello Jared,
We're grateful for your feedback, and have taken the time to review the footage you mentioned. You're correct: the video appears to have been shot in a very dark room, with limited lighting, resulting in a darkened video file. This is not something we would have been able to observe prior to digitizing. That said, we still feel like all memories are worth preserving, and we would consider this type of darkness to be a minor quality issue in a 30-year-old video tape.
We are honestly sorry that you're disappointed in the quality of the video. It's always our hope that our clients feel excited to relive their memories, so please don't hesitate to let us know if we can improve your experience in any way.
Many thanks,
EverPresent.
“Excellent service from beginning to end.
Great communication regarding status of Everpresent’s progress on the project.
Results are better than I expected.”
“The product is good . Had trouble with the website and their tech crew was unable to resolve the issue. Customer service not always available and usually had to wait for a response , which was usually email”
“This was my second job done by Everpresent. They did a wonderful job transferring 73 picture cd's to a flash drive. Dropped off in one state and picked up 5 states away with no problems whatsoever. Your valubles are safe with them. Recomend highly”
“I was pleased with the communication and service through out. I liked the finished product and that my items were not being mailed as mail seems less reliable. I was disappointed that I discussed that the item I was trasferring was my wedding video (which was under 1 hour) but the tape was longer and happened to have old TV shows and sports that were taped over. I paid extra to trasnfer all that undesired content, when a communication asking if it was wanted would have helped. Overall service was timely and good. I would use them again .”
“My husband and I decided to move out of the house we raised our family in. In order to pare down before the move, I had about 40 picture albums that I needed to go through to keep important pictures of our families. After the job was completed, I presented Everpresent with about 70 pictures to be put on a computer disc for me and my 3 children.
Everpresent did an outstanding job of putting the pictures together into a important way to remember the history of our families.”
“I am very pleased with the result. EverPresent was thoroughly professional, and kept me informed every step of the way, delivering what was promised in a timely fashion.”
“Everyone at EverPresent were very helpful. At all times, I knew exactly where my project was in the process because they kept me informed, almost on a daily basis, by email. Results were even better than I hoped for! Would recommend them highly to anyone who has a film they would like to have digitized!”
