“quality of work was fine. Tming was a little slow but they kept to their agreed schedule. Pricing was initially a negotiation, and once the sales people agreed on a price the production people sought to modify it. In the end they honored their initial agreement, though, and did the work for the original agreed-upon price. Points for sticking with your word!”
“Nice that local drop offs are available so I didn't have to trust my CDs, VHS and 8 mm to the mails. Original material and new thumb drives returned to same location for my pick up.”
“Out books have arrived! Thank you for your wonderful attention and customer experience! Working with our designer, Susan was over the moon! I’ve been leading people for 40 years…. I wish I could have 100 of Susan’s on my team!!! Outstanding!!”
“Exceptionally pleased with the results from the transfer of very “old tape” recording to CD.
Very good communication and being kept informed of the whole progress, from sending the tape to receiving the finished product.
Highly recommend EverPresent for reviving old unplayable tapes etc
Thank you
Anthony Rosen”
“Sean Morrow who was my project manager was with me every step of the process. He answered all questions to 100% of my satisfaction. I especially liked that I was notified after each step of the process and that my tapes/films were picked up and delivered by EverPresent’s truck and I didn’t have to use the Post Office.”
“I was really disappointed in the results of the films I sent in. 1. They were dirty. A lot of dust, mildew, or whatever, showed up throughout the film. 2. There was so much flicker in a couple of them, that they are hard to watch. One film the frame wasn't centered properly, and 3/4 of the frame contained 1/4 of the next frame. Not very impressed with the results.”
Dear Mike,Thank you so much for taking the time to share your feedback on your experience with Just8mm & EVERPRESENT. We genuinely appreciate your honesty and want you to know that we take your quality concerns seriously.
We are truly sorry to hear that you were disappointed in the results of the films you sent in. We understand how frustrating and challenging it must have been for you to watch those films. Sometimes, the original quality of the films themselves are our biggest obstacle, as we strive to get the best quality that we can from these aging and old media types.
Your feedback is essential to us, as it helps us identify areas where we can improve. We will submit a support ticket on your behalf to learn more about your specific experience and understand how we can make things better. A Senior Client Success Manager will respond back to you shortly with the results of our investigation.
Thank you,
EverPresent and Just8mm
“I would like to compliment Everpresent fo the wonderful conversion from the 14 16mm reels to digital content. They are wonderful and have been enjoyed by Sally Hansell for whom they were converted. It has given her a renewed contact with her parents and grandparents and has also established a wonderful connection with her granddaughter. Once again, "thank you" for a fantastic job. I would recommend you to anyone and will certainly use you in the future. Gary Seaton”
Dear Allan,
Thank you for your feedback. We take concerns like these very seriously, and to that end, we have explored the details of your project to see how we could have served you better.
In reviewing the communication from your consultant on March 12th, it appears that we gave an estimated turnaround time of 10-12 weeks from the date of your consultation, however your project was completed and delivered within 8 weeks. We understand that it can be difficult to wait even a short time to see and enjoy your digitized memories, but we're proud to have been able to deliver your finished project to you ahead of schedule.
That said, we apologize if our communication on what to expect was not sufficient, and we appreciate the opportunity to improve. Please feel free to reach out at any time, and we will be happy to help you with a future project.
Many thanks,
EverPresent
“My Super8 films were never cleaned before they were digitized. The amount of dust is staggering. I would have cleaned them myself before submitting but I don’t even have rewind tools anymore.”
Dear Jonathan,
Thank you very much for submitting your feedback on your project. I see also that you reached back out to our company, and I apologize that you did not receive an appropriately prompt response. Rest assured, we are thoroughly looking into the details of your project, and a consultant will be in touch as soon as possible to see how we can improve your experience.
Thank you again for the opportunity to serve you better.
Best regards,
EverPresent
“The best decision… we had our wedding video ( on a vhs tape) converted… kept our fingers crossed that it would work ( 35 years)…. We have it back and are thrilled with the results.. thank you… it is so emotional seeing our parents and friends who are no longer with us… and being able to share with our kids… that’s priceless… thank you”
“I enjoyed the service, practicality, follow-up and quality of the process.
My only qualm is that I called a few weeks back because i thought that not all the pictures I sent in were not actually digitized. I sent them in three separate badges (under the same task number) and I feel that one of them may have been lost or misplaced. I never got an answer back and I'm not sure how to proceed.”
