Dear Allan,
Thank you for your feedback. We take concerns like these very seriously, and to that end, we have explored the details of your project to see how we could have served you better.
In reviewing the communication from your consultant on March 12th, it appears that we gave an estimated turnaround time of 10-12 weeks from the date of your consultation, however your project was completed and delivered within 8 weeks. We understand that it can be difficult to wait even a short time to see and enjoy your digitized memories, but we're proud to have been able to deliver your finished project to you ahead of schedule.
That said, we apologize if our communication on what to expect was not sufficient, and we appreciate the opportunity to improve. Please feel free to reach out at any time, and we will be happy to help you with a future project.
Many thanks,
EverPresent
“My Super8 films were never cleaned before they were digitized. The amount of dust is staggering. I would have cleaned them myself before submitting but I don’t even have rewind tools anymore.”
Dear Jonathan,
Thank you very much for submitting your feedback on your project. I see also that you reached back out to our company, and I apologize that you did not receive an appropriately prompt response. Rest assured, we are thoroughly looking into the details of your project, and a consultant will be in touch as soon as possible to see how we can improve your experience.
Thank you again for the opportunity to serve you better.
Best regards,
EverPresent
“The best decision… we had our wedding video ( on a vhs tape) converted… kept our fingers crossed that it would work ( 35 years)…. We have it back and are thrilled with the results.. thank you… it is so emotional seeing our parents and friends who are no longer with us… and being able to share with our kids… that’s priceless… thank you”
“I enjoyed the service, practicality, follow-up and quality of the process.
My only qualm is that I called a few weeks back because i thought that not all the pictures I sent in were not actually digitized. I sent them in three separate badges (under the same task number) and I feel that one of them may have been lost or misplaced. I never got an answer back and I'm not sure how to proceed.”
“The process was easy and the company reaches out to you throughout the process. My videos looked pretty good considering the old. I would use them again!”
“I am very thankful for the work EVERPRESENT did to revive my Music. Some of it I hadn't heard for over thirty years. It really made me feel good. It makes me want to revisit my decision to quit Music.”
“I haven’t watched my home movies yet but I was very happy with the service of getting my movies converted. They let me know every step through email and it was all done in a timely manner. Thank you”
“I was very happy for the most part. Some of pictures were digitized on the back. I had sorted all photos by date on the back, and about five of the pictures were the date.”
“It was my pleasure to work with the folks at EVERPRESENT. They were able to work with some very old film and VHS videos and provide the requested USB flash drives that I can pass along to my children. Some very fond memories were able to be captured and saved for the next generation.
They made it very easy to drop off and pick up the finished product locally.
Thank you!!”
“Very good experience. The work was done well and speedily, and my wife is very happy to have her childhood films available to watch and to share with other family-members.”
