“The conversion of my tapes to digital was ok but the fact that I was charged more than agreed upon is illegal and certainly unprofessional. I discussed this matter with someone at Everpresent and they offered no solution. I was told that I agreed to the amount I was charged but when I asked for ANY evidence of this I was provided none. I never agreed to it and in my view this is fraud. I reported this to my bank since it was a credit card charge and if that investigation is not successful I will pursue further. I do not think it is good practice to have this predatory behavior toward your clients. This was my first time using your services. You can bet I am never coming back. And I am advising everyone I know to stay away from you guys.”
“I submitted an entire basket case of old Super 8 and VHS videos and Everpresent did a great job of duplicating them onto a thumb drive. I was worried about sending out our family memories but it was easy to drop them off at a local business, Everpresent kept me informed each step of the way and now our girls will have wonderful Christmas gifts of memories on thumb drives this coming December. Since them I have sorted 50 years of pictures and if my husband tires of scanning them in I'll feel confident of sending them to Everpresent for my second project. Thank you, Everpresent!”
“While the end result of the project presented nicely, the following overshadowed the final presentation: policy of keeping customers in the dark as to the estimated completion date of the project, the unreasonable length of time to complete the project (one year), astronomical cost inconsistent with the level of supposedly ‘A-list’ services provided (18 hours, at $95/hr, rapidly escalated into a jaw-dropping 62 hours, at $95/hr; charging the customer for time to correct Ever Present's errors, charging for services not rendered (no proofing done; and only partial optimization completed). I would be hard pressed to recommend the services of Ever Present. It behooves the company to re-evaluate their policies and processes to avoid these pitfalls.”
“Hi Jody,
I had a rush order for my son's wedding ( pictures of him since birth). I was pleased that things were moving quickly.
However, much to our shock & surprise, the wedding was called off. Since the pictures had been
placed on a USB, I asked if 3 pictures of my son's fiance could be removed from the end of the video.
I was told that they would try under the unusual circumstances. When I retrieved the USB, the pictures
I asked to have removed, were still included much to my chagrin with no explanation.”
