“The process went very well. Very nice person at the drop off site reassured me that EVERPRESENT is a reputable company that does quality work.
The final transfers from VHS and 8mm film to USB came out very well considering the age of both items.
My family and I are very happy to have the memories preserved.”
“Very expensive considering they only digitised 4 photos. Now I have to print them myself!
All I wanted was 4 prints from 4 antique negatives. Otherwise very nice group.”
“I loved working with this company! They were professional, helpful and responded in a timely fashion. I will definitely be using them for my next project!”
“I've already expressed my discontent with your company twice. I went to Northboro to pick up my package & only my VCR tapes were in the box. I was sent an email during the week to pick up my USB stick. Went back to Northboro the following weekend, nothing there. I called your company & was told that you never sent an email to me & that you'd mail my USB plug to me before Thanksgiving so I could have it for my family. Well THAT didn't happen either! I received it the day AFTER Thanksgiving which didn't allow me to show it to family. I'm incredibly disappointed with your company, and the fact that I never received any apology or compensation for this totally botched delivery. Would NOT recommend your company to anyone. In fact, another relative passed away & I told the family to NOT use you and explained the reason.
Deborah Gancarz
Buttons2spunky@yahoo.com”
“The transfer from 8 track tapes to dvds was of the same quality and nothing lost. We are very happy. Also their customer service helped with a couple of glitches in the delivery!”
“Overall, I am extremely dissatisfied with Everpresent.
I asked for a 1:1 transfer of VHS tapes to DVDs. For VHS tapes I received the single tape split up across several DVDs, rather than 1 DVD which is what I was expecting (a 1:1 ratio like I had asked for). I wish I had known that beforehand. And for any content of VHS tapes that has to be split across DVDs, it would be nice if there was an option for a Menu to be added to the DVD to select where to navigate to on the DVD rather than having to fast forward through content.
The price I was charged at the completion of the project was 57% higher than the proposal I received. If there is no transparency in the what the final, actual price will realistically be, why bother providing an estimate?
In the first phone call (Nov 2023), I was told that if I had less than about 20 tapes then they could be delivered prior to Christmas. I sent 16 tapes from my collection. The customer service rep had incorrectly captured my email address during the first phone call (which I didn't know at the time). Only after 2 subsequent calls initiated by me was this error discovered. Subsequently my order was waitlisted and not delivered until after Christmas.
Needless to say, I have been extremely disappointed with Everpresent and your customer service throughout the entire process.”
