“EverPresent communicated well, was fairly priced and took very good care of our family memories. I would not hesitate to recommend them and use them again.”
“It seemed more complicated than it had to be. Also it took longer than I thought. Originally, I went to the South Shore Plaza, but couldn't find the Everpresent location. So I called HQ and was told that I really didn't want to go there because it would take too long. Apparently it's just a drop-off and they don't pick-up there very often. When I dropped the video off at HQ, I was told of a handling fee in addition to the fee I was initially quoted over the phone. I asked what the handling fee was for and was told that it covered, basically, me coming into the office and giving them the video tapes. (I may not have that exactly right, but 90% right.) Then someone appeared out of nowhere and told me that they always charge a handling fee. I asked if I could have them before Christmas (two weeks away) and they said yes. But it would cost quite a bit more. I kept hearing how busy you were. Busy. Busy. Busy. We're soooooo busy. And yet I saw no one in the digitizing room. Okay. Well, I got what I wanted, but you need to get your act together before I'd recommned you to anyone. Sorry you asked?”
“I digitized all our old videos as a gift for my wife and she absolutely loves them, as does the entire family. Wish we had done this ages ago. It was done rather quickily and in time for Christmas, which was a surprise as I wasn't expecting such a quick turnaround near the holiday.”
“Myself, I was very happy with your "magic". I am giving the thumb-drive of my sister's singing, to my nephew today, as it is his 60th birthday. I truely hope he willl enjoy your work. But for my own ears, the voices seamed a bit "muddled". I can guess this was a process of reducing background noise, fighting with the very poor quality of the cassette recording. My question to you, is that if this is the case, will you be able to "re-mix" with perhaps more "treble", or whatever, to bring out the singer's voices? Judy was his mom, and, of course, I will be responsible for all addition costs. If this is the case, will you need me to re-send the cassette and thumb-drive to you? Whatever is best, I still am happy with your work. I only, NOW, have to hear my nephews ideas. THANK YOU EVERPRESENT! I await any/all responces. Sincerely, Stephen A. Beebe :-)”
“I researched the number of companies and chose EverPresent due to their presentation, track, record and professionalism. They didn't disappoint. The pick up of my tapes to be converted was exactly on time and the delivery of the finished product was ahead of schedule. The quality is excellent and the website is easy to use. I recommend them consistently and appreciate the customer service that was shown to me.”
“Overall, I am extremely dissatisfied with your company.
I asked for a 1:1 transfer of VHS tapes to DVDs. For VHS tapes I received the single tape split up across several DVDs, rather than 1 DVD which is what I was expecting (a 1:1 ratio like I had asked for). I wish I had known that beforehand. And for any content of VHS tapes that has to be split across DVDs, it would be nice if there was an option for a Menu to be added to the DVD to select where to navigate to on the DVD rather than having to fast forward through content.
The price I was charged at the completion of the project was 57% higher than the proposal I received. If there is no transparency in the what the final, actual price will realistically be, why bother providing an estimate?
In the first phone call, I was told that if I had less than about 20 tapes then they could be delivered prior to Christmas. I sent 16 tapes from my collection. The customer service rep had incorrectly captured my email address during the first phone call (which I didn't know at the time). Only after 2 subsequent calls initiated by me was this error discovered. Subsequently my order was waitlisted and not delivered until after Christmas.
Needless to say, I have been extremely disappointed with your company and your customer service throughout the entire process.”
“Confusing conversation with staffing about pricing gives the reason for a three along with " you'll receive back all of what we received".
The original reels and canisters with identity cards were not returned.
The quality of the film views is fair and some just washed over... Disappointing!”
“Should had some kind of music in the background. Also thought it was a little expensive but did it only because the second one was a Christmas present for my sister-in-law”
“EverPresent certainly lived up to it's outstanding reviews! My family and I are VERY pleased and thrilled to look at so many wonderful memories. When it was popular to take slides, you might never see the photos for months until the film roll was filled (or maybe never)! Now they are all at our icloud fingertips any time. We're referring back and forth laughing, smiling, maybe crying over 50 years of creating memories. EverPresent was so thorough, explained all steps in advance, during, and summary when done. I highly recommend using them as they are extremely professional and worth every penny! Thank you!!”
“I was very happy with Everpresent's service, attention to detail and customer experience. They are a quality operation and a trusted resource to get old VHS tapes and more digitized and working again on current technology. I will definitely use them again in the future.”
