“I loved working with this company! They were professional, helpful and responded in a timely fashion. I will definitely be using them for my next project!”
“I've already expressed my discontent with your company twice. I went to Northboro to pick up my package & only my VCR tapes were in the box. I was sent an email during the week to pick up my USB stick. Went back to Northboro the following weekend, nothing there. I called your company & was told that you never sent an email to me & that you'd mail my USB plug to me before Thanksgiving so I could have it for my family. Well THAT didn't happen either! I received it the day AFTER Thanksgiving which didn't allow me to show it to family. I'm incredibly disappointed with your company, and the fact that I never received any apology or compensation for this totally botched delivery. Would NOT recommend your company to anyone. In fact, another relative passed away & I told the family to NOT use you and explained the reason.
Deborah Gancarz
Buttons2spunky@yahoo.com”
“The transfer from 8 track tapes to dvds was of the same quality and nothing lost. We are very happy. Also their customer service helped with a couple of glitches in the delivery!”
“Overall, I am extremely dissatisfied with Everpresent.
I asked for a 1:1 transfer of VHS tapes to DVDs. For VHS tapes I received the single tape split up across several DVDs, rather than 1 DVD which is what I was expecting (a 1:1 ratio like I had asked for). I wish I had known that beforehand. And for any content of VHS tapes that has to be split across DVDs, it would be nice if there was an option for a Menu to be added to the DVD to select where to navigate to on the DVD rather than having to fast forward through content.
The price I was charged at the completion of the project was 57% higher than the proposal I received. If there is no transparency in the what the final, actual price will realistically be, why bother providing an estimate?
In the first phone call (Nov 2023), I was told that if I had less than about 20 tapes then they could be delivered prior to Christmas. I sent 16 tapes from my collection. The customer service rep had incorrectly captured my email address during the first phone call (which I didn't know at the time). Only after 2 subsequent calls initiated by me was this error discovered. Subsequently my order was waitlisted and not delivered until after Christmas.
Needless to say, I have been extremely disappointed with Everpresent and your customer service throughout the entire process.”
“I’ve always used EverPresent due to the great customer service. They have great timing and the product is always great and viewable. Great to make memories last for a lifetime.”
“I am extremely pleased with the results of Everpresent’s job of converting the 8 mm film to digital files. The digital videoes are clear, color is vibrant and the images run easily. The file I submitted were 50-60 years old and my family is thrilled to enjoy clear videos of many family members who have passed away many years ago. Very satisfied with Everpresent’s work.”
“You do great work but constantly sending me emails that I can’t opt out again and text like these will deter me from using your services again!! I came to you without knowing you! Didn’t need any emails or texts! So stop contacting me and I will use you again! But keep contacting me and I will go elsewhere!”
“I was very impressed with EVERPRESENT'S efficiency and step by step explanations on what to expect and how the process worked. The VHS tape I submitted for conversion was very old and a little damaged however I could not ask for anything more to see my family many who are deceased, in motion on the DVD. It brought joy to my heart and other family members who watched on Thanksgiving and Christmas. Thank you my family is now EVERPRESENT.”
“Very good work on two batches of 35mm digitizing. Coming back to do a third.
These were family slides over 60 years and were sent in with no grouping of similar times and events yet they came back grouped in a time sequence as thought the organizer knew the family and events!”
“I used EverPresent for my camcorder tapes and they came out great. EverPresent was so great they sent me updates on how my tapes were doing and where in the process they were. I would use them again for more of my old tapes.”
