“The quality of the media I submitted was not the best. It did however have music, which enhanced the experience of viewing. I was disappointed that my
new media did not include the music.”
Thanks for your feedback, we do the best work that we can given the original quality of the materials! We look forward to working with you again on another project!
“I brought my old movie tapes in to be made into CDs in November, with a promise of completion by December 23. One in particular was very important to me and was to be a Christmas gift to several family members. When I wasn't contacted by December 23, I called on the morning of December 24 and received the message that the office was closed. Someone finally contacted me from another state and said that if I paid my balance, she could send me the digital files right away until the CDs could be produced. I paid the money over the phone but did not receive the digital files until a week after Christmas. When I opened the one that was meant to be a gift, it was only partially there. When I returned to EverPresent in Newton to pick up my CDs, I asked why and was told there was a "crink" in the tape and it could not be copied, which was not true because I was able to watch the whole tape in your office as we consulted. I was told to leave my tape and it would be attempted again. I lost sleep over having left it and not just taking it back, as I wasn't sure I'd ever see it again. Finally I received a call saying my CD was ready to be picked up at your Burlington location. When I went there, they had no clue what I was talking about. I then went to Newton and was told there was a "mixup" and the CD was really in Newton. FINALLY I received the five CDs of the one very important movie tape and was able to give it as a late Christmas gift.
Sadly, I won't be continuing to use your services, even though I was originally so excited that I had finally found a place I could trust with the hundreds of tapes I still need to convert. Maybe this is not typical of your service, but I found the whole experience more stressful than helpful! I believe I should have been refunded my money for what I was put through!”
Hello and thank you for your email. We are very sorry to hear about the customer service that you experienced in your last project. This is very unusual and at EverPresent and we strive ourselves on our customer experience. My name is Jody and as one of the managers I am reaching out to you privately to see if we can help you with a new project to make sure this won't happen again!
“My experience was not that great to be honest. We had a big order (over 40 tapes) which translates to a lot of money. I felt like Everpresent didn’t care that we were investing in this for our family. We were not offered any discounts or anything like other companies do. I wanted to support a local Massachusetts company as that’s where I grew up, but I am disappointed in my experience.
There were so many extra fees for titling of files and DVD’s. We opted not to add these on. I have been going through and manually changing the names of the files. It’s a little ridiculous that it isn’t included to be honest. They have to title the files anyways with “Video Memories XX”. Other companies include titling in all orders.
Additionally, communication was not good. They claim to have a representative for you, but every time I called or had to do something...it was a different person on the phone.
We found 40 more tapes after our initial order and chose to go with a national company instead. They were priced much better and we were able to add on a DVD to that order for only $80. Whereas, Everpresent was asking for hundreds of more dollars for a DVD Set (for an order of our size...over $300). That is part of the reason we didn’t return. Yes, I still would like DVDs of those digital files from my Everpresent order, but it’s crazy to ask for hundreds of dollars when your competitor is only asking for $80 regardless of how many tapes are being transferred. You might be competitively priced for a small order, but not for an order of 40 tapes. I regret placing the order with Everpresent and wish I would have gone with the other company initially.”
Hello,
Thanks for your feedback and at EverPresent we are very transparent with our pricing. It seems that there must have been a different package that we could have suggested given your extra copy requirements. It sounds like we could have done a better job helping you choose the best fit for you. We do have different levels of pricing and are happy to offer clarity where there is a price comparison when other vendors may not. Please let us know if there is anything else we can do better! EverPresent
“What a wonderful service. Follow up great. Prices fair. My mom was so delighted. She said when she closed her eyes she thought her mom was standing beside her talking and singing.”
“How to do my DVDs twice first time they never put the sound on the DVDs it took way too long to get them back Then they charge me an additional $40 I would not recommend it to anybody else”
Hello,
Thanks for feedback, I would like to learn more about how we could have done better with your DVD project, I am sorry that it did not meet your expectations. I will reach out to see if we can help fix this! Jody EverPresent
“It was an ok experience . A little bit of an inconvenience for sure and the cds are ok . There are a lot of spots in film that is unclear and static . We didn’t get told that there was a problem with it . Also , I thought the cost was high for just transferring tapes to cds
Nothing special was done .”
“I am very pleased with the work that was done. The films I brought in were so old and stored in a damp basement. I didn't expect to get much from them but was pleasantly surprised. The only problem I have is the length of time it takes to get a project done. I can understand why it took long when I brought so many films but my daughter, Catherine Schofield brought in some of the discs made by Everpresent to have copies made and it has been forever and we still don't have them. I am afraid they are lost.”
“I submitted to EverPresent two packages of slides, one 300 and one 250. I received back all my original slides, a thumb drive for each set, and a link to images in the cloud, which was back up for the thumb drives”
“I had our wedding video on VHS from 2001 put on a jump drive and CD/DVD for our anniversary! I had no idea how much joy it would bring to so many people - more than just my husband and me. I was able to share the link given to us with family members all over the world!
Worth every penny!
Thank you EverPresent 🙃😊”
“From the very beginning I had full confidence and trust with having Everpresent provide the work with regards to my home movies, from the drop off procedure, to employee contact and pick up. The production was excellent and at a very reasonable cost.”
“I initially met with Jaimie to sort though a large order of slides and photos for digitizing. She was so helpful and professional. I had set a deadline that would help me with a book I'm working on, and the order was ready one day early!
Your team is excellent. I shall return.”
“I was pleasantly surprised how well my super 8 film was turned Into a cd. Was wonderful to see these old films if my children. I am sure once I was gone they would have been thrown away. I am so happy. Thank you.”
“Our family has used Everpresent. We are very particular when it comes to quality, and even more so about our family albums. This was a very big decision to convert the albums, and Everpresent did a fantastic job. I highly recommend them. Specifically, they were professional, and the quality came out great!”
“Very responsive. I gave a large project and it was completed in a timely manner. Pricing very responsible. I would use Everpresent again. Very satisfied.”
“I found the service to be overpriced and the associate assigned to my order to be consistently condescending. The order was returned to me incomplete and when I called to voice my concern all my calls went unreturned. I will never suggest that anyone use this company and would suggest that customers search elsewhere if they value their project and their money.”
Hi Michael, We are sorry to hear about your recent experience, we have reached out to you privately to talk about your order details. All orders with EverPresent do come with a Quality Letter that explains any quality or issues we may encounter during our transfer process. We do hope to hear from you to offer some clarity regarding your letter. Thank you, EverPresent
“Given the condition of the 1950's films I sent to be transferred into digital, I think the team did a very good job. The phone receptionist was very helpful and the forms were satisfactorily user friendly.”
