“The staff was sweet and super helpful. We digitized some old family movies and they were so fun to watch and have on a thumb drive. I would highly recommend.”
“Terrible experience...misleading information...NOT knowledgeable AT ALL...attempts to work with Eric was a waste of time....promises made were NOT kept...A waste of money and have advised friends and family to take their business elsewhere”
“About 4.5. Every thing done as promised and people were quite helpful. A unique service that has preseved memories (my mom's audio reminiscences) on the verge of being lost on the cassettes they were on.
They couldn't repair a few cassettes I wish they had been able to. But I really can't grouse.
Not cheap but a lot of personal service involved.
there was also handoffs from the local receiving businesses and ever present themselves that got handled all right, even though I moved from the time I got the materials to them in Bergen County, NJ and their getting them back to me in Utah.
I'm currently having my niece send some other stuff to them that's in the same vein.
So a solid recommendation from me.”
“Thank you for recording and digitizing my father-in-law's record. I was hoping that you could improve the sound more, but it is what it is. I'm sure it was quite the challenge. It was probably made in the 1940's or possibly 1950's.
We have a huge family and now they can download it. The CD and thumb drives will help preserve it as well.”
“I wanted to create an organized story from the hundreds of photos of my children's younger years growing up until they left home. Susan and Hillary made the experience fun and creative, and the finished product is a legacy treasure. I had 3 copies made, so everyone could have one to share with the next generations. Just waiting for my grandchildren to come along, so I can do it all again! Thank you!”
“We asked Everpresent to put together a paper - meaning not digital -
book for a family birthday and they did an excellent job. Gave good advice on size appropriate to the occasion: 10” x 10”, cover material, and layout. All of us were very pleased, recipient and giver alike.
We also ordered digital copies of all the photos in order to have easily accessible photos from 60 years. Thanks to Everpresent we do now!”
“The product video files are superb. Service is great. It cost quite a bit but I have nothing to compare prices to. I would like if they give a veteran discount. I didn't ask but I didn't see it advertised. Should have asked I guess. Overall I am happy with the service and would recommend it to anyone.”
“Hilary was so helpful in getting my slides converted to a digital format--even in middle of a pandemic!
The photos are beautiful and my mom loved her new photobook.
Thank you for excellent service and a quality product!”
“Had many old, some 100 years old, family photos. I had Everpresent scan and place in Family folders. The scanned picture quality was excellent and the returned pictures in excellent shape. Communication was great and price reasonable. Thanks for your work.”
Hi Doug, We are very sorry to hear about your recent customer service experience. This is not the level of customer service we pride ourselves on at EverPresent. I will be reaching out as a Manager to get your direct feedback on how we can improve our communication. Thank you for your feedback.
“Hello
I had requested 4 VCR tapes be converted to digital. Two of the tapes were of the same event. Of course I knew they were the same event, but I wanted them both converted to digital because they were good quality-wise in different places, Without checking first, Everpresent only converted only one of the duplicates (so only 3 rathern than all 4 tapes). Further, the DVD version of one the three fails midway through. I emailed EverPresent several times to get a replacement of that DVD (copies of emails available) and never got a reponse. Yes, I know they're available digitally online as well but I wanted the DVD as a simple hardcopy backup.
So on the technical front, Everpresent was good. On the decision-making and responsiveness to customer requests, poor.
Happy to discuss further if you're interested.”
Thanks for your feedback. When digitizing family videos we are always running into duplicate tapes and flag them intentionally during our internal process as not to give people back duplicate footage of the same tape. Most clients find this extra step very useful as they are happy to not have duplicate files. I can see how in this instance it may be different and I am happy to reach out and see how we can fix it. Thank you, EverPresent
“Working with Everpresent was like working with a trusted friend. I was nervous about sending off my only copies of VHS home movies. They took the utmost care of them, like they were their own. The communication was excellent and not rushed. I received exactly what I asked for and the finished product was well labeled and packaged. They did a fantastic job and I would highly recommend them.”
