“Ever-present did an excellent job with my large collection of photos, slides, movies, and newspaper clippings, creating a unified family archive. I did find the advertised pricing a bit deceptive . . . I was surprised by the final estimate. An adjustment was made when I raised questions about it. The staff were friendly and helpful, and the job was done within a reasonable amount of time.”
“EP provided a quality product and good service at a reasonable price.
Special high marks go to Margaret McCarthy for her excellent service, responsiveness and attention to details.
Les Gordon”
“I wasn't kept informed from beginning to end of the process. Never knew if they were working on it or shipped it or what. Then tried to charge an additional $10 to the shipping cost, at least reversed it. Should use a better system to keep customer informed. Coworker used Legacy Box, always emailed info updates - located in KY. I used Everpresent one state over & it took longer to process & receive. Sorry I can not recommend.”
Thank you for your honest feedback and we agree 100% that we need to improve our ongoing communication with clients so there is more transparency around our best-in-class digitizing process and knowledge of where projects are throughout their time with us. We are actually in the middle of working on that project as we speak and we plan to launch it shortly. We hope it addresses concerns such as yours. We trust that you are happy with the end result of having your memories safe, digital, and shareable and we hope that you will consider us for future projects. Please stay well.
“I'm grateful that the videos we submitted have been recorded, since in the past I've worked in this medium, I was a bit disappointed by the final results, really more than "a bit" because this required no expertise whatsoever. Now I'm looking at slides 9Far, far too many of them, and I wish that after they went onto a flash drive, I could do a voiceover narration. That would so much better for me than what you are offering. The next generations would have something to treasure, but without a voiceover, it would just be pictures identified one by one. After the slide were stored, I'd love to be able to come in and describe each one. We have so much stuff that will mean something to our children, grandchildren, and great grandson, but with an actual physical narrative, it would just become a boring set of old pictures. Do you have the capacity to do something like this? And I also wonder about a music soundtrack - it would make all this "stuff" far, far more professional.”
Hello Sofia and thanks for the note. At EverPresent we pride ourselves on being a full service site for all of your photo & video needs including sharing through photo books and slideshows. We agree with your feedback and do have many packages available for narrations, including playable archives and slideshows. We are sorry that you were not informed of this additional service during your consultation. I would be happy to reach out to you personally and fill you on the additional services that we do provide. Thanks again, Jody from EverPresent
“Excellent product and service!!! Worry-free due to excellent and consistent community during this crazy time of Covid-19!. Cannot thank them enough for the care they took to secure and restore our materials!”
“This organization is First Class! They do an outstanding job of digitizing your photos and videos.
Take the opportunity to transfer all you family photos and videos to digital; share with your loved ones and preserve them for generations to come!”
“I was so thrilled and delighted when Everpresent was able to digitize my 30 year old daughter’s first birthday party to a thumb drive. It was done so quickly and professionally even during the pandemic
I am so grateful”
“I used Ever Present's services on 2 separate occasions. One was to convert my daughter's wedding from my digital movie projector into a DVD. This turned out very good, complete with edits.
The second occasion was when I condensed family memories to a DVD. These were taken from individual video files on outdated devices. This was more complicated. Ever Present not only took on this challenge, but first called to confirm if certain edits were correct and then sent me a sample before converting this to DVD. This project turned out excellent. The employees I spoke with were friendly and quite competent. I would recommend this company whole-heartedly!”
“I would never recommend this service. After one of my 8mm films were lost the tech told me I had submitted an empty reel those of us who have lost family understand what care we take of these memories. He then refused to help transferred me to another employee. Again I’m told the reel was empty. What was to be an emotional Christmas gift is just a deep sadness for the family.
The missing movie contain only two still living relatives.
I should not have been so easily dismissed. I have not received a call back in months.
Maria Breen”
Hi Maria, please know we take customer service very seriously and your experience is not representative of the service we strive to deliver to our clients each and every day. We are looking into your account now and will follow up with you directly.
“I was very pleased with the work of Everpresent. You can absolutely trust them with your most precious photographs. They'll take good care and produce a digital collection that you can share with your family and friends. Highly recommend!”
“Overall, I am very satisfied with my experience at Everpresent. The quality of the digital items came out really good even though some of the tapes were pretty old. It also turned out that some of the tapes I paid to get converted were TV show and movie recordings (that I thought were family videos), and Eric was very responsive to my concerns there and how they could help address them.”
“Three reunions with cousins and siblings in OH, KY and IN and I can't say enough about the tears, laughter and connections that now will remain for this next generation layer in our family. Timing for Christmas and a link to travel with worked for everyone and to give some of these cousins a glimpse of their parents and relatives, long lost or some they had not met and those of us who say each other for special events as children, it was like being back in our childhoods together. One cousin, who raised 4, when their parents were taken at a young age, was so happy and they all recalled memories of who sang and other soothing memories. With love for all of my family I will submit as anonymous.”
