“The video was a THRILL to watch. Sooooo many family members who are no longer with us. VERY cathartic. My cousin made the video while attending our son’s Bar Mitzvah in 1989. And I’ve NEVER seen it. Her daughters found the tape when she passed away. I can’t wait to watch it with my sons and their families. Soooo happy I found you. I am highly motivated to get more to you that I haven’t viewed in my parents collection. Thank you so much for this treasure.
Sincerely
Wendy G”
“Pictures were skewed, full page articles were unreadable in different areas, some pictures were damaged. Certainly not worth the money paid. Not the level of quality I was promised. Glad I didn’t pay $7600 for all 35 albums I have.”
Hi Edward,
Thank you for your feedback and for bringing this to our attention. Quality control is very important to us, and we will be thoroughly looking into the issues you described. A member of our management team will be reaching out to discuss possible options.
Best Regards,
EverPresent
“My old video cam tapes were converted to digital, and although one tape wasn't salvageable, the rest looked great. Everpresent's service was fast, and communication throughout the process was great.”
“In the autumn of 2024, I brought three projects to EverPresent in Newton:
1. Two S-VHS cassettes of a 1992 wedding video, which I asked to have transferred to digital and put onto thumb drive and DVD
2. Three short Super8 film reels, which I asked to be transferred to digital and have four specified titles inserted
3. One ScanCafe DVD containing an hour of digitized home movies, which I asked to have duplicated onto thumb drive and DVD for further distribution within my family
At Newton, the EverPresent receptionist accommodated me in a businesslike manner. Much to my surprise, however, she informed me that they do not insert titles and that they cannot copy my ScanCafe DVD onto distribution DVDs.
When I picked up the finished work, I discovered that the single thumb drive containing project #2 happened also to contain a spurious copy of project #1. No harm done, but gee whiz.
It gets worse. When I viewed the project #1 digital transfer (which had been sourced from S-VHS cassettes), I was dismayed by egregious vertical-sync instability. I declare that this flutter came from EverPresent’s tape deck; those S-VHS cassettes have always played stably on my personal Panasonic AG-1970 tape deck, and they still do. That vertical-sync flutter completely ruined the transfer. Sadly, I now choose to not distribute project #1 to any intended recipient in the family.
Another disappointment pertains to our attempted use of the EverPresent website. We wanted to learn how to get our movies distributed to geographically distant family members. We used the link sent to us by EverPresent; but once we set up an account, we couldn’t figure out how to proceed from there: the EverPresent web pages proved too wordy and very short of useful information. One family member – known for his professional software expertise – tried to go to the EverPresent site directly from Google but could never find a way to log in. He always had to resort to the link which had been sent to us by EverPresent.
I had been kindly told that if I brought my laptop with me to Newton when picking up the products, the use of the EverPresent website would be demonstrated for me. So I did bring it, and I indeed did see the EverPresent wi-fi icon on my screen. But the receptionist told me that no demonstration would be possible because their wi-fi was not working.
We were eventually consoled at home when we successfully downloaded digital video to our laptops from the thumb drive delivered for project #3. The same might also be said for project #2 except that we do miss the much-needed transitional titles. At least that ended our continuing nightmare with the EverPresent website.
-Paul Gill”
“I could never download the video from the flash grove. Took it to The Geek Squad and two other people. They claim there was no video on the flash’ drive. A total waste of money”
Hi Michael,
Thank you for relaying your experience with us. Our service delivery team has reached out as of December 17th with some questions to help you access your files. Please give us a call anytime and we would be more than happy to assist.
Many Thanks,
EverPresent
“Ever present did a wonderful job for us. We sent in a vinyl LP to have two CDs made off of it. They got rid of background noise and did some other things and our CDs are wonderful!”
“Easy drop off sites. Not much paperwork to do for job plan and no extra work at pick up time. Company is so excellent on being very clear. Very clear about what they can do what the prices are and twice now we’ve never had one issue with the company. The CDs and flash sticks are the excellent most excellent kind of technology and should endure for a long time for our family and friends. Thank you.”
“To be honest I am very disappointed with my movie.First of all it was alot more money then originally quoted.I was refunded about $70 after I complained.Caris was very nice on the phone and extended the date I could share the video online by a month.I am giving the video to my 2 children for Christmas.They are the ones who could help me to view the video on my TV and cant do that now.I called on a neighbor to help and it took hours.I had to buy an adapter for my Mac , but it didnt work. I assumed the movie would be continuous from reel to reel,, but it wasnt.My neighbor had to transfer it to her computer and made it progress on another USB.The film is very dark,I also assumed you would have lighten it.Also for over$600 I thought it might be put to music , that might happen thru my neighbor. I should have just asked someone more teck savy then me to do this for me..I am usually not a complainer, but Im very dissappointed .”
“The staff and product exceeded my expectations! It was easy and I got my product so much quicker than I thought. Overall great people and company to work with!”
“I was super happy with my EVERPRESENT experience. It was easy to drop off and pick up in my neighborhood, and EVERPRESENT communicated well every step of the way.
I could not be happier.”
“I gave myself and my family an incredible gift this year. I FOUND Everpresent!!!!
No one had ever seen the video I discovered at my late cousin’s home. It’s been 2 years since it was given to me to try and get it digitized in order to view. I patiently awaited its completion. It was such a surprise to watch. It contained soooooo many family members , most oPf whom are no longer with us. This is such a treasure. I can’t wait to share it with all. Thank you EVERPRESENT.
I was very pleased with quality and look forward to hunting down more tapes to view.”
