EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,493 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for black and white prints and a cd. 400.00 dollars and I got nothing but online photos that I had to download to my computer. Something is'nt right. I decided not to have anything more to do with this company.”

Helpful Report

(CT - New London) - Posted 8 months ago

Dear Maureen, Thank you for taking the time to share your feedback about your experience with EverPresent. We apologize for any confusion with regard to your digitizing options. In order to provide you with the proper assistance, we did review the details of your consultation. We determined that the end product you received matches what was discussed during your consultation. We would be happy to provide any additional clarity. Please feel free to reach out to info@everpresent.com with any concerns, and a consultant will respond as quickly as possible. Best, EverPresent

Posted 7 months ago

“Excellent work, excellent customer service. The work: While expensive, they are so much better than the "competition", that I found it worth it. I sent work to a well-rated competitor and found it unusable. Sent same to EverPresent and was pleased. Customer service: the best I have ever encountered regardless of the industry. The gold standard. Whatever my question, someone got back to me quickly. The rep's were, courteous, knowledgable and patient. And every one I spoke with was either a native speaker or was very understandable. (I am hearing impaired.)”

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(Mail In) - Posted 8 months ago

“Fabulous transfer of a piano performance my mother gave in 975 that my father had taped on a reel to reel ! Wasn’t sure if the recoding could even be retrieved. The quality was much better than expected and they managed to have the project completed before my Mother’s 91st birthday (recorded when she was 41) which was just under 4 wks. Great communication from this company on the progress of the project and what to expect. Easy drop off and pick up. Highly satisfied and would highly recommend”

Helpful Report

(MA - Great Barrington) - Posted 8 months ago

“Great job by Ever Present. Thank you for bringing back the memories”

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(Mail In) - Posted 8 months ago

“Everpresent helped preserve thousands of treasured family slides and now we can all easily enjoy them in digital format. First class customer service from beginning to end- I cannot recommend them enough!”

Helpful Report

(Mail In) - Posted 8 months ago

“Part of my order was Sony handycam tapes. They incorrectly converted - dead give away is no sound with picture running too fast. Rather than fix the issue, they would only redo the conversion if I agreed to PAY THEM if they did it incorrectly again - it would be "free" only if they managed to trip over the correct conversion which I thought was unlikely. They say it's "digital corruption" which is amazing that it recreates exactly what happens when you run the tape at the incorrect speed. "Consultants" you talk to barely know technical details yet proport to be experts. Extremely disappointing given they are so expensive! I had used them in the past on different formats and they were okay but this is certainly the last time. Going to use the offshored companies instead of local - although I picked them so I would not have to ship original media.”

Helpful Report

Posted 8 months ago

Hi Reviewer, Thank you so much for taking the time to share your feedback regarding your experience with EverPresent. We sincerely appreciate your valuable input and apologize for the issues you faced with the conversion of your Sony Handycam tapes. In reviewing the details of your project, it is clear there were some miscommunications surrounding our recapture process. In situations like yours, we can certainly offer a complimentary recapture in the hopes of circumventing any digital corruption and obtaining a better result, if possible. Please feel free to reach out at your earliest convenience. Thank you again for your valuable feedback, The EverPresent Team

Posted 8 months ago

“Everpresent delivered on the project and the finished product was fine. Throughout the process though, there was a lack of transparency from the representatives, and pricing seemed to change anytime I would talk to someone. A lack of communication occurred and I had to make multiple calls to receive invoices for my records. For the price and hassle of the process, I will purchase a scanner at home.”

Helpful Report

(ME - Portland) - Posted 8 months ago

Dear David, Thank you so much for taking the time to provide us with your feedback on your experience with EverPresent. We truly appreciate your valuable input and are grateful for customers like you who help us continue to improve our services. We understand your frustration with the complexities of our process. The nuances of the material we work with make it difficult to give to a specific quote, sight-unseen. That said, we do make an effort to be as transparent as possible with thorough inventories and line item estimates. The purpose of your consultation was to provide clarity and we are genuinely sorry that that was not your experience. You should have received an invoice detailing all of your project's costs. We'd be happy to provide a digital copy, and answer questions you may have. A consultant will be reaching out to set up a follow up call. Thank you, EverPresent

Posted 8 months ago

“Very impressed with EverPresent’s attention to detail in their work and in their communication. The quality of both definitely exceeded my expectations.”

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(MA - Newton Headquarters) - Posted 8 months ago

“Everpresent did a wonderful job of transferring a movie on VHS to DVD. They dis the jo quickly and expertly.”

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(NJ - Highland Park) - Posted 8 months ago

“Overall had a great experience. I received constant updates on the progress of my order. I received it in a timely manner and the company was able to recover good quality film. I appreciate their work.”

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(PA - Harrisburg) - Posted 8 months ago

“Sent an email five days ago still no reply. Communication is very poor.”

Helpful Report

(MA - Dartmouth) - Posted 8 months ago

Hi Kevin, We are so glad we were able to connect yesterday and clear up the confusion with your project! Please continue to enjoy your restored image. Let us know if we can help you with any future projects! Best, The EverPresent Team

Posted 8 months ago

“I provided EverPresent with old 8MM film ranging from 1958 to the mid-seventies. From my first interaction with EverPresent the representatives were professional, polite and explained the process precisely. They provide an estimated quote for pricing and processing time. The final price was lower than the original quote and they completed digitizing the film to downloadable files within a couple weeks (much sooner than estimated time). They keep you informed as the processed progressed. Their website is intuitive and very user friendly. The quality report you receive is informative. From start to finish it was evident that this company is exceptionally well managed. I give EverPresent the highest ratings for its people process and website. I would highly recommend EverPresent to anyone that I know that would require their services. Thank you so much for preserving that film for my present and future family members to enjoy and cherish for years to come.”

Helpful Report

(MA - Beverly) - Posted 9 months ago

“When I brought the films they gave me a price paid half then got a call from a tech in another state the price went up by over 3 hundred dollars how did he know ? When I went to pick up finished product you had already charged my credit which I did not realize you kept it on record usually your credit card credited when you pick up a product Helena Kelley I can see an estimate being off but that was a lot”

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(MA - Newton Headquarters) - Posted 9 months ago

“I would have to say I am happy with my purchase. But I think you sent me two of the same USB’s . Please look into this matter for me. I would hate to not have some of my pictures.”

Helpful Report

(NY - Massapequa) - Posted 9 months ago

“Please check Better Business Bureau before you entrust your personal and precious memories or important things to this company I had use Ever present to turn cassette into DVD they sent me wrong cassette back and DVD they couldn't find my original cassette sent them previous memories of my mommy that passed are gone! They accused me of tapping over tape and kept insisting it was my tape! Do not trust them with your precious memories!”

Helpful Report

Posted 9 months ago

“The enutre team at EVERPRESENT was beyond wonderful every step of the process, from initial phone call, through intake, and into production and review. Anna Latino, in particular, performed an amazing job of taking a concept and turning it into a reality that surpassed all expectations. They are THE BEST at what they do.”

Helpful Report

(MA - Newton Headquarters) - Posted 9 months ago

“Excellent people cordial always willing to help. I recommend them 10 out of 10.”

Helpful Report

Posted 9 months ago

“After sending my film to this company,I was quoted $400 for my job. I approved and a few days later they called saying they had made a mistake and it was now $4000. Enough said.”

Helpful Report

(Photo Scanning) - Posted 9 months ago

Hi Terry, Thank you for submitting your feedback. We take concerns like these very seriously, and to that end, we have explored the details of your project to see how we could have served you better. While investigating, we noticed the following: 1. Your project was indeed misestimated. Thankfully, we have a process wherein if such an error is discovered, we halt production, and contact you, the client, for re-evaluation and approval before going any further. 2. At your instruction, we proceeded with the entire project, and provided additional image enhancement at no additional cost, as a courtesy. 3. Our records indicate that your project total amounted to just under $2,000. While it is clear that an error was made in the initial estimation of your project, we took the appropriate measures to ensure that you were as informed and as in control as possible. I'm sorry you felt that this was still a negative experience. It's always our hope that the preservation of memories is a happy occasion, and we would of course appreciate the opportunity to assist you again. Many thanks, The EverPresent Team

Posted 9 months ago

“Very good service overall, and everything was explained clearly. I'm giving this four stars out of five, since I think there were parts of the videos I submitted that could have been cleaned up a little bit more, and apparently there was no audio on any of them, but tthe way it was explained didn't seem that clear, just a vague definition guide if there was audio hypothetically.”

Helpful Report

(NY - Ballston Lake) - Posted 9 months ago

“Everyone at EverPresent was professional, knowledgeable, courteous and helpful. EP did a great job: digitized 70 yearl old 78 records and an audio tape. Thank you”

Helpful Report

Posted 9 months ago

EVERPRESENT is rated 4.6 based on 2,493 reviews