“I am so glad I chose Everpresent to copy my precious VHS tapes onto DVD. Not only we’re all the people extremely nice and helpful they obviously care about how precious these things are to people. They use a courier to pick up and drop off which is why I chose them. No way am I relying on US Mail with my precious cargo! Can’t say enough good about the whole procedure. Things were complete when they said they would be, my family and I are enjoying hours of memories thanks to Everpresent!! I recommend them to everyone!!”
“I was very satisfied with their handling of my project which involved digitizing over 100 recordings covering a multitude of formats going back to 16mm film, VHS, cassette, etc.
My project manager stayed in touch with me throughout the project and it arrived in the time frame they originally committed to.”
“Thanks for doing such a great job on my slides. They were of my sister cheerleading in high school. I put together a collage in a frame for her and she was thrilled. It brought back many ice memories for her!! Thanks again and any future projects I will send your way and tell my friends also about your beautiful work! Sincerely, Paul Abramowicz very satisfied customer!”
“I’ve used Everpresent twice, once to transfer from VHS to flash drive, & the second time to transfer from cassette tape to flash drive. Great experience both times. They stay in touch with status & shipping updates. I highly recommend!”
“Sent 7 cassettes. Some music, some interviews.
The sound was sped - up and cropped.
The voices sound nothing like what originally was sent. Was to receive 7 CDs for 7 tapes. Received everything on 2 discs.
They don’t work.
Also, 14 USB’s Was to be a family Xmas present. Too embarrassed to send them out.
This is not my 1st time having sound engineers work on material as such.
Your work was rushed.
I’m out over $800.00-
I’ll have nothing to do with ever present moving forward.”
Hi Robert,
Thank you very much for your feedback and for bringing this issue to our attention. Quality control is very important to us, and for that reason we will be thoroughly investigating the issues you described. A member of our management team will be reaching out to you soon.
Best Regards,
EverPresent
“This has been the worst customer service and quality of work I have ever had. I will NEVER use this business again! He is a recap...
I did my phone consult, was told to drop off my content on a Saturday. Upon arrival, at a third party drop off location, the employee didn't even know how to turn on the computer to begin my transaction. I was then told pick-ups are on Friday, now my media has to sit in the store for an additional week before pick-up. Then upon pick-up, it would be an additional 7-10 days before I heard back from the company (never disclosed during my consult).
Once I did receive a phone call, I was told I couldn't receive the services I wanted which I made clear during my original phone consult. Then, I finally am notified they are working on my media, I was told they can't find my original vhs tape which I provided them my only copy! They were like, we probably have it...just can't tell for a couple of days. What?! You don't know if you have my only copy! UNACCAPTABLE! Then, I receive my media back in the mail. I do not have the multiple thumb drives I requested, I am missing a video outright. And now, I am uploading this to my computer and part of my video is missing altogether!!!!!!!! What in the actual heck is going on?!!!!!!!!!!!!!!!!!!!!!!!!!! I am livid. This company has wasted my time, my money, and caused a lot of stress that was completely avoidable. ZERO stars...EPIC FAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was told they would be in touch...they have outright ghosted me.”
“Thank you for converting my old VHS to a DVD. I was disappointed only about the beginning of the DVD due to the image quality. That was very important to me. It was difficult to pick out my Mom, my daughter and myself.
The rest of the DVD was good quality and I was able to see clearly.
I am sure you did your best in transfering it. I am sure it was worn, because we played the beginning part of the original VHS many times.
Thank you for providing such a nice service and your professionalism.”
“I was highly impressed with the ease of working with Everpresent. The staff was upfront with me about what to expect and the communication was well organized and timely throughout the whole process. The final product is easy to maneuver through and will bring great joy for our family. The videos were returned in a well packed box for easy storage. Thank you for the care you took with my videos.”
“I was pleased with the outcomeof my project. I thought it interesting that I received some different answers to queries of when my project could be completed. First it was by the date I requested, then it was no, you would have to pay 100% more to have it by then(which I refused) and then lo and behold it was completed prior to when I requested it originally. All in all, came out well and the recepient loved his gift. Having more completed. Thank you.”
“I was fairly disappointed in the service I got. It was a small job; I had two 8x10 black and white photos that needed to be digitized. I was, though, also checking out Everpresent because I have a trove of old family photos I may want to preserve digitally.
The service took a little more than two months and was fairly expensive for a small job. But chiefly I was disappointed in the result. The technicians appear to have stepped up the contrast in the photos. As a result, some of the white areas are now fairly brilliant but the faces (the most important parts of the photos) are mostly darker and detail is lost. Had I been shown a proof, I might have been able to weigh in, but it was not until I picked up the originals that I could appreciate the difference.
During the long time I was waiting for this job, I received a number of phone calls and emails, mostly with a pretentious tone. I gave Everpresent two stars mostly because I achieved one of my goals, that of checking out Everpresent for my old family photos. I will be taking those elsewhere.”
“This is my 2nd time with Everpresent. First time with family slides and now with a vinyl album from 1967. Their commitment to excellent service is fantastic!!”
