Hi Stephen,
Thank you for your kind words about our work! We're glad to hear you were pleased with the quality. However, we’re sorry to learn that your experience with our service did not meet your expectations. We strive for timely communication, and it seems we fell short. Your feedback is valuable to us, and we are continuously working for quicker response times for our clients.
We appreciate your insights and hope you’ll continue considering us for your future needs.
Thank you for choosing us,
The EverPresent Team
“Excellent customer service was provided at my local office. The products were also very good; however, the technicians were unable to digitize one out of six VHS video tapes from 1989. I guess it's a good outcome considering the year they were taped.
I was expecting more; they offered constant contact and updates while working on your material, but provided no communication afterward.
The prices at my local office were different from those on the website. I informed the consultant from MA, but instead of telling me that they would honor the lowest price, he immediately stated that they had changed the prices. As a result, I only gave them 5 VHS tapes for the first experience.
I read in another review that they charge the additional fees without consulting you and using your credit card. Unfortunately, they did the same with my account. I would not mind paying the extra ($15 each video) for a cleaning and $50 for handling, but I did not sign up for automatic payment using my card, Did they kept the CCV number in their system?
Be mindful of the additional fees you may incur; from the initial 22-dollar digitizing each videotape (basic option, price from website), I end up paying 60 dollars each (Total invoice divided by 5).”
Thank you for your feedback - we’re so glad to hear you were satisfied with our customer service and products overall.
We apologize for any confusion around pricing and project expectations. It looks like the tapes we digitized for you were PAL/International format which we consider a non-standard format and the pricing differs from our base rate. Fortunately, you came to one of the few digitizing companies equipped to handle this type of format, and we're glad we could assist.
That said, we regret that we didn’t communicate the process more clearly. It’s our standard process to settle payment upon project completion using the card we have on file as stated in our Client Agreement form. Even so, it’s on us to ensure expectations are clearly set from the beginning, and we’ll work on improving that.
We truly value your input and thank you again for choosing EverPresent.
“Everpresent made a very convenient thumb drive out of a series of DVDs given to me by a dear teacher of mine. The project was convenient to drop off locally, and I had an Everpresent representative contact me at every step of the way. I felt well taken care of, I had a good understanding of what to expect from the process, and the end result did not disappoint. It is a great service and I would recommend it to anyone!”
“Thankful I found you. The work and the ease of access was phenomenal. I'm not that tech
savvy but the website to see the coverted films was easy to navigate.”
“I'm quite pleased with my experience with EverPresent. On the phone, Jhasfer was most polite and gracious, and we arrived at a price I could live with. I should say that the material I entrusted to them was a one-of-a-kind 7" reel of music recorded in November 1967, which makes it an artifact nearly a half-century old. II had only muted hopes for what EverPresent would be able to do, because I know the lifespan of acetate tape, but the results were more than listenable, the job was accomplished quickly, I could pick up the tape locally, and I now have a 60-day link I can share with fellow enthusiasts. I had to take a little time in negotiating their app on the site before I could access the music in digital form, but eventually I could do it. I would recommend them!”
“Everpresent did a great job transferring live music from a 50 year old audio cassette to a flash drive. They were extremely easy to work with and kept me informed every step of the way. I highly recommend them!”
“Gave a project with 17 videos and the result was amazing. Thank you for the excellent customer service, great quality and quick turnaround. Very happy with the finished product”
“Everpresent has one of the best service systems that I've ever encountered. From the drop off point to the updates on the progress of the project to completion, I am very pleased with the results.”
“We can't thank Ever Present enough for coming through for us when we needed help most. They not only expedited our service on very short notice but did so with professionalism, kindness, and care. Their customer service team was incredibly friendly and went above and beyond to ensure everything was handled quickly and smoothly. We initially were connected with Ariel from Newton, MA, who was amazing! It's rare to find a company so dedicated to both speed and quality. We're truly grateful and highly recommend Ever Present to anyone in need of fast, reliable, and compassionate service!”
“I can't copliment this company enough. Professional, timely, quality workmanships, and they kept me up to date every step of the way. gave them the one and only 30 year old VCR tape of my mom and dads 50th anniversary party to have it converted to DVD and USB. And they quickly and accurately delivered.”
“I uploaded the photos on my laptop. It worked perfectly. I downloaded the photos so that I have easy access to look at them whenever Inwant to.
Susan Ledwith”
Hi Susan,
Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’re having trouble with the flash drive not showing up on your laptop. We will go ahead and send a replacement USB and let you know as soon as it's ready for pickup.
In the meantime, please review your archive in our app at app.everpresent.com so you can at least enjoy your archive and share them with others, as needed.
We appreciate your patience and look forward to helping you get this sorted out! We will be in touch.
Warm regards,
The EverPresent Team
“Cleaning out my parent's attic, we came across some films from my great grandfather. The films were in a cardboard box stored in the attic for over 50 years. We were not sure what to expect, but took them to Everpresent. The results were more than we could have ever imagined. My 81 year old mother was able to see film of herself as a toddler with her parents.
The best Mom's day gift!
Thank you Everpresent!”
“I love using Everpresent! Every digitization project I've done with them, from glass lantern slides to cassette tapes, has been seamless and stress-free. The results are always pristine. And I know my stuff is in good hands while it's with Everpresent. I always recommend them to others looking to digitize VHS tapes, cassettes, negatives, and more.”
