EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,495 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service realizing my VCR tapes, etc. are over 20 yrs. old so clarity not great. Happy to see old videos, have good memories now.”

Helpful Report

Posted 10 months ago

“Excellent service from beginning to end. Great communication regarding status of Everpresent’s progress on the project. Results are better than I expected.”

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Posted 10 months ago

“The product is good . Had trouble with the website and their tech crew was unable to resolve the issue. Customer service not always available and usually had to wait for a response , which was usually email”

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Posted 10 months ago

“Communication was very good throughout the life of the project.”

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Posted 10 months ago

“The contact person was very polite and professional. The CD sounds very good and the person I gifted it to was extremely appreciative.”

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(Audio Conversion) - Posted 10 months ago

“Everyone was professional, knowledgeable and helpful. Video turned out great.”

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(Digital Transfers) - Posted 10 months ago

“This was my second job done by Everpresent. They did a wonderful job transferring 73 picture cd's to a flash drive. Dropped off in one state and picked up 5 states away with no problems whatsoever. Your valubles are safe with them. Recomend highly”

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(Video Conversion) - Posted 10 months ago

“I was pleased with the communication and service through out. I liked the finished product and that my items were not being mailed as mail seems less reliable. I was disappointed that I discussed that the item I was trasferring was my wedding video (which was under 1 hour) but the tape was longer and happened to have old TV shows and sports that were taped over. I paid extra to trasnfer all that undesired content, when a communication asking if it was wanted would have helped. Overall service was timely and good. I would use them again .”

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(Video Conversion) - Posted 10 months ago

“Excellent and timely service. Excellent technical work.”

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(Film Reel Conversion) - Posted 10 months ago

“My husband and I decided to move out of the house we raised our family in. In order to pare down before the move, I had about 40 picture albums that I needed to go through to keep important pictures of our families. After the job was completed, I presented Everpresent with about 70 pictures to be put on a computer disc for me and my 3 children. Everpresent did an outstanding job of putting the pictures together into a important way to remember the history of our families.”

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(Multi Format Photo Only) - Posted 10 months ago

“I am very pleased with the result. EverPresent was thoroughly professional, and kept me informed every step of the way, delivering what was promised in a timely fashion.”

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(Digital Transfers) - Posted 10 months ago

“Everyone at EverPresent were very helpful. At all times, I knew exactly where my project was in the process because they kept me informed, almost on a daily basis, by email. Results were even better than I hoped for! Would recommend them highly to anyone who has a film they would like to have digitized!”

Helpful Report

(Film Reel Conversion) - Posted 10 months ago

“quality of work was fine. Tming was a little slow but they kept to their agreed schedule. Pricing was initially a negotiation, and once the sales people agreed on a price the production people sought to modify it. In the end they honored their initial agreement, though, and did the work for the original agreed-upon price. Points for sticking with your word!”

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(Photo & Video Combo) - Posted 10 months ago

“From start to finish all was excellent.”

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(Digital Transfers) - Posted 10 months ago

“Nice that local drop offs are available so I didn't have to trust my CDs, VHS and 8 mm to the mails. Original material and new thumb drives returned to same location for my pick up.”

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(Multi Format Video Only) - Posted 10 months ago

“Out books have arrived! Thank you for your wonderful attention and customer experience! Working with our designer, Susan was over the moon! I’ve been leading people for 40 years…. I wish I could have 100 of Susan’s on my team!!! Outstanding!!”

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(Mail In) - Posted 10 months ago

“Very happy with what they were able to do”

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(RI - Narragansett) - Posted 10 months ago

“Exceptionally pleased with the results from the transfer of very “old tape” recording to CD. Very good communication and being kept informed of the whole progress, from sending the tape to receiving the finished product. Highly recommend EverPresent for reviving old unplayable tapes etc Thank you Anthony Rosen”

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(Mail In) - Posted 11 months ago

“Sean Morrow who was my project manager was with me every step of the process. He answered all questions to 100% of my satisfaction. I especially liked that I was notified after each step of the process and that my tapes/films were picked up and delivered by EverPresent’s truck and I didn’t have to use the Post Office.”

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(NJ - Red Bank) - Posted 11 months ago

“I was really disappointed in the results of the films I sent in. 1. They were dirty. A lot of dust, mildew, or whatever, showed up throughout the film. 2. There was so much flicker in a couple of them, that they are hard to watch. One film the frame wasn't centered properly, and 3/4 of the frame contained 1/4 of the next frame. Not very impressed with the results.”

Helpful Report

Posted 11 months ago

Dear Mike,Thank you so much for taking the time to share your feedback on your experience with Just8mm & EVERPRESENT. We genuinely appreciate your honesty and want you to know that we take your quality concerns seriously. We are truly sorry to hear that you were disappointed in the results of the films you sent in. We understand how frustrating and challenging it must have been for you to watch those films. Sometimes, the original quality of the films themselves are our biggest obstacle, as we strive to get the best quality that we can from these aging and old media types. Your feedback is essential to us, as it helps us identify areas where we can improve. We will submit a support ticket on your behalf to learn more about your specific experience and understand how we can make things better. A Senior Client Success Manager will respond back to you shortly with the results of our investigation. Thank you, EverPresent and Just8mm

Posted 11 months ago

EVERPRESENT is rated 4.6 based on 2,495 reviews