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ewheels Reviews

4.9 Rating 3,683 Reviews
98 %
of reviewers recommend ewheels
4.9
Based on 3,683 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends
Read ewheels Reviews
ewheels 5 star review on 7th September 2025
Al Sprosta
ewheels 5 star review on 5th September 2025
Zach Atkinson
ewheels 5 star review on 4th September 2025
Andrew Lopez
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 13th August 2025
David Lehmer
941
Anonymous
Anonymous  // 01/01/2019
Fast shipping, great prices, responsive staff and awesome scooter. The scooter came packed extremely well and everything was pretty much ready to go right off the bat. Thanks a ton
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Posted 4 years ago
Excellent so far
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Posted 4 years ago
I don’t have much to say besides excellent service and patience with indecisive customers like me 🙄.
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Posted 4 years ago
Intro First off I am not new to scooters, when I moved to Nashville, I commuted every day for 3 months on a Lime or Bird from our Air B&B to the office. I am, however, new to I guess what you would call a performance scooter. I have not ridden for 2 years until yesterday. Research After much research, asking questions here, watching what seemed like an endless amount of YouTube videos I finally settles on a Vsett 10+. My criteria was pretty simple, being a heavy guy of 230lbs, and living in an area where its hilly, I needed something that was capable of hauling me around. I was not bothered about top speed, but I figured the more speed and torque the scooter had, the better suited to my requirements it would be. eWheels Buying Experience Once the decision was made on the scooter, the next step was to find a dealer. I choose eWheels. Now I knew nothing about them initially, although I did see one or two comments on reddit mentioning that their customer service was good. I came to realize just how good yesterday (more to come on that). The buying experience was up there with some of the best I have ever had for anything. I sent a number of emails to them and the response was almost immediate, even during the weekend. Any questions I asked were answered in a language I could understand but at the same time I never felt that I was being treated like a newbie. It was a nice feeling. They even threw in one of the portable electric pumps and some spare tubes. Who does that? Just an amazing buying experience. Delivery I had the scooter overnighted because, well, I just can't wait. It showed up the fowling day around 2pm with Fedex. A word of warning, it’s heavy, really heavy, too heavy for the female driver who did not even have a dolly to put it on. She said that she had advised her manager that if I were not at home she would be taking it back to the local hub. So just be aware of that, no matter who you order from. I’d have been pissed if my scooter was not with me after paying the overnight fee. eWheels Customer Service I had one issue. The screw that goes in the top of the stem was missing, so the screw that would have the yellow cap on top. I took a picture and emailed eWheels, they responded in I guess is was round 1 minute. Apologized profusely, informed me that it was safe to ride after I had checked some bolts where tight and then proceeded to overnight me missing part and include some Loctite. Now they must have just missed the Fedex cut off and the part arrives tomorrow, but the point is, they owned up to their mistake, but it right and then some. That’s all you can ask for. there was then some back and forth emails between us until about 7-8pm, just them giving me some advice. I am a stickler for customer service. I would go out of my way to pay top dollar for a product if I could guarantee good customer support. These guys are some of, if not the best I have dealt with.
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Posted 4 years ago
Excellent customer service. They make sure parts are shipped fast. Will keep ordering from them as they can get what I need faster than many others. Keep up the great work!
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Posted 4 years ago
I wanted to wait until I had a few weeks and over 100 miles to review the scooter. The honeymoon phase has past lol. Tldr: this is one of if not the best new 60v scooter to come out this year. You have a fast and powerful scooter that is not light but not too heavy IMO. I also own the Turbowheel Phaeton which is a real heavy scooter. So I know to most the 10+ is not considered portable but I use it as a daily driver in Chicago. The Good: The stem/latch is incredible. It's stiff and confidence inspiring. The new updated throttle/dash is much more smooth with less play vs the QS-S4. The updated handlebar controls are better than the old yellow/red buttons we have been used to. The hydraulic Nutt (at least on mine) brakes are perfect they are plenty of stopping power for this vehicle. The deck is shorter than the 10x which I like for portability but I still have plenty of room for my feet, I wear 10.5 shoes. The stem is higher than most scooters which I LOVE. It's not as tall as the Phaeton but not short like all the others. I'm 5'11 and I don't like having to hunch over. I rode the 10+, a Weped FF, and a Dualtron Thunder all back to back on a group ride. The others felt too short to me. The Bad: A C suspension design is what I prefer but the stock suspension is mediocre. It has a bounce to it that while I'm sure is good for offroading I use it almost entirely on the street. Some may be fine with adjusting the shocks with a spanner (which you can do) but I opted for upgrades that also make less noise and went with the exa form 291r. Also the folding handlebars suck. I am trying to live with them for portability sake and this is not my performance focused scooter. But overtime if they get loose I will replace them. Then you run into the unusual turn signal button's being integrated into the grips so you have to make decisions if changing bars or grips. The Ugly: I could dig into little things that are breaking on people because I've done too much research on this scooter but just reporting my experience many of the screws suck. The important ones are fine but the ones on the fenders, handlebar controls, and rotors are garbage.
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Posted 4 years ago
Super happy how fast my bodyguard came. Great way to keep your eWheels safe and protected. Best customer service, hands down. Thanks guys.
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Posted 4 years ago
I bought my 2nd wheel from Ewheels and really wish I bought my 1st from them. they are 100% most knowledgeable people in the usa on E-wheels, I have had them trouble shoot my wheel and find the fix easy
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Posted 4 years ago
Great products, great prices, and even greater service team! A true pleasure to do business with these guys!
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Posted 4 years ago
The KS16s is a great starter wheel. I’m 6’2” 235 lbs and this wheel just moves along. I would highly recommend to anyone getting into the fun.
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Posted 4 years ago
My order was processed and shipped within a short hour after payment. My shipment, however, was held by FedEx in my local state for unknown reasons for a few days. My order arrived 4 days later for a total of 1 week in transit that should have been three, but I think that is Fedex's shortcoming and not eWheels. I've never bought anything from eWheels before and I'm a brand new customer. Overall, I am very much satisfied with the service I've received especially from William and Jason, when I was worried about my shipment inquiries. So huge shoutout to both of them! I am currently in the process of inquiring about possible repair of my Vsett 10+ as it didn't charge at all after taking it out of the box to charge, and I'm very hopeful that eWheels' support team will get back to me with a solution about it :) eWheels, overall, gets a huge thumbs up from me!
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Posted 4 years ago
I bought my first scooter from eWheels and it’s been nothing but a pleasure. Very knowledgeable staff and very quick response times and delivery. Would buy again 100%. Everyone has been very professional.
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Posted 4 years ago
Excellent customer service and excellent products! I will always recommend!
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Posted 4 years ago
Love these guys. Quick responses to my emails and with personal help. Not some boilerplate response.
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Posted 4 years ago
Outstanding customer service, they contacted me to ask which wheel I was using the fast charger with, I told them I was going to use it for my V11 and maybe my V8F, they advised me not to use it with the V8F as it would damage the unit. Thanks for saving me a lot of time and money! The fast charger works great with my V11 providing fast charges when needed, but also providing very low (1-2amp) charging on a normal basis. eWheels makes the best chargers!
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Posted 4 years ago
While the eWheel is a present for our Grandson, so has not as yet been used, we can attest to the excellent customer service we received. As described, quick response to questions, and very fast delivery
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Posted 4 years ago
Haven’t received my wheel yet they forgot to ship it but they gave me a $25 discount for the mistake witch was cool. But kinda wish they would have put that towards faster shipping though. But still excited just have to wait another week.
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Posted 4 years ago
I bought a couple EUCs and many parts from eWheels. I have only positive experience. Shipping is fast. They are very quick to response. Once I had an warranty issue which was resolved the best possible way. I highly recommend eWheels!!!
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Posted 4 years ago
I’m happy that I got this Turbowheel Lightning at ewheels My fist e-scooter & I’m loving it I will recommend it
ewheels 5 star review on 22nd June 2021 ewheels 5 star review on 22nd June 2021 ewheels 5 star review on 22nd June 2021 ewheels 5 star review on 22nd June 2021
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Posted 4 years ago
I recieved my package quickly. I absolutely love my Turbo wheel lightning. It's fantastic quality. I've enjoyed riding it very much so far!
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Posted 4 years ago
ewheels is rated 4.9 based on 3,683 reviews