ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.76

4.8 Rating 2,058 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 24th October 2025

Anonymous

ExactMats 5 star review on 17th October 2025

Margaret Steffano

ExactMats 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

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“New mats in a new car. So far so good. Very happy with the mats.”

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Glad to hear it! Thank you!

“Good product. Our third set for three different vehicles.”

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We are happy to hear that you are satisfied with our product! Thank you for the review!

“The mats fit my 2020 GS350 perfectly. This is a great product!!!”

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Thanks for the review and the feedback!

“I love these mats and have used them for years in every vehicle!”

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Thanks for the review, Cantina! It's always great to hear from a loyal customer!

“I purchased a set of your “exact mats” as a Christmas present for my wife’s Cadillac to save the carpeted floor mats from being damaged or getting dirty from dirty shoes etc... Once I received these in the mail (very fast shipping) I was immediately disappointed in seeing that these mats are nothing more than plastic office flooring one would use to set a rolling office chair on or a desk to keep from indenting the carpet in an office setting (which I have under my desk at work!) these are not something I would choose to put in a nice vehicle and DEFINITELY not something for someone to give as a gift at Christmas time. If I had any idea that I’d be getting something as ridiculous as cut office flooring than I would’ve saved myself the aggravation and DEFINITELY purchased something much nicer. I literally can not be more disappointed.”

Helpful Report

Hi Greg, I am sorry to hear you are dissatisfied with our product. If you are not happy with our product, you can return it as we have a 30-day money-back guarantee on all our products. If this interests you, please email support@exactmats.com for further instruction. Have a great day, Ben Reimers Director of Customer Support

“My questions were answered in a timely manner and was able to get a discount as well. The shipping was free and fast as well.”

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Thank you for your kind words regarding our customer service!

“Perfect fit for my new 2020 GLE 350 Benz...since the Mats are clear you can see the beautiful design & color of the SUV’s floor mats! Thanks!!”

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Thank you very much for the feedback!

“Great service and great mats!”

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Thank You!

“Nice product. Fit is perfect. Delivery on time. Couldn’t ask for anything more.”

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Your feedback is greatly appretiated!

“I love it Exactmats😍”

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Very glad to hear it, Raman!

“Exactly what I ordered!”

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Happy to hear it, Daniel!

“Great mats!”

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Thanks, Suzan!

“My new exact mats were perfect! I have used exact mats for over 10 years and have absolutely no complains. They are perfect in my new 2020 Mercedes GLE350!”

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Thank you for the feedback! We are glad to hear that you have been satisfied with our product after all this time.

“This is my second order from Exactmats. Both orders arrived quickly. The mats are cut to perfection and are nice quality.”

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Thanks, Sandra for the great feedback!

“Great Company and Easy to do business with. I am happy to have 5 orders by myself and introduced you to 3 of my friends ordered. We’re all happy”

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Thanks for the review, Timmy! We also appreciate you referring our company to your friends. Let us know if you ever need anything!

“Fix great, Mr. Ben very helpful & knowledgeable.. I'm telling all my friends about you all..”

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Thank you, Bobby!

“I have all light colored interior and carpet in all of my past and present cars. I enjoy seeing the carpet and exact mats allows me to do that yet still gives me protection from dirt and grime on my floor mats.”

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Thanks for the great feedback, Doug!

“I have purchased mats from you about four times and each experience has been perfect. My last purchase was online and the day after, I received an email about a Black Friday sale with 20%-30% off. My order had not even shipped yet. I called and had my credit before the mats arrived. The gentleman was kind and very courteous. You will continue to be my "mat store" of choice.”

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Thank you for your kind words, Pat!

“The mats are an excellent fit this my second set the only thing I didn’t like was I payed for 2 to3day shipping and received them in 5 days it wasn’t a lot extra but still a little disappointed. overall a great experience with customer service on a call I had for fitment would recommend”

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Hi Manuel, Thanks for the review. Considering you were dissatisfied with the upgraded shipping time, I refunded the upgraded shipping cost back to you. We appreciate all of the constructive feedback! Ben Reimers

“The quality of the products I ordered were very good, they arrived promptly after ordered and fit as described. The service was friendly and excellent.”

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Thank You very much for the empowering feedback!

ExactMats is rated 4.8 based on 2,058 reviews