ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,017 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“1- delivery took for ever! 2- front mats were not precise size”

Helpful Report

Ami, Thank you for your review. We're so sorry to hear that your experience was not the best - that's certainly not what we want. It looks like you worked with our Support Team on the issue, but if you are still experiencing issues, we welcome you to reach out to them again for assistance. Thanks and have a great day!

“Perfection.. easy to use ordering system, perfect fit and no sticky paper to fight with. The drawer and cabinet interiors look great.”

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Thanks, Mary, for the 5-star review. We're so glad you love your new liners!

“Love it perfect fit great quality!!”

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Thank you, David!

“Great customer service. Great product”

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Thanks, Karen!

“Mats were perfect and look fantastic on all the cabinet shelves, worth the wait. Due to delays with their material supplier, mats took more than 7 days to be delivered after placing the order, and the "RainWater" option is not available as advertised on the website due to supplier chain issues. I placed the order on 02/06 and mats arrived on 02/24. At the time of the order, the only material available was the "Crystal" option and I was told it would take three months or so to get the "Rainwater" option. I also have to say that I wish the packaging was done differently. The mats were packaged rolled inside the boxes, so as soon as the mats arrived I had to extend them all over the floor so they would keep flat. It would be better to package them flat, I understand the larger mats need to be rolled but those are only a few. Just some feedback for your team. This is the picture of the packages as left by FedEx on my porch.”

Helpful Report

Thank you for the feedback, Veronica! We're sorry to hear your experienced some issues with ordering. Delays, while uncommon, are definitely not what we want and will be something we will continue to work to improve. In regards to flat shipping - while we'd love to ship all items flat (we do ship some smaller items flat), unfortunately, it's just not feasible at this time. Shipping flat is more pricey than standard shipping, so to keep our price point and shipping costs competitive, many of our products are rolled. That said, we'll absolutely forward your feedback!

“Perfectly fit. I ordered exact size and that is what came. Ordered the thickest size for my RV table. Laid down flat right away. Had to trim corners to fit, only needed a good pair of scissors ✂️ to do this”

Helpful Report

Thank you, John! We're glad you were able to make at-home modifications that worked for you! Enjoy!

“Clear mat was not square at all…. short on each by 1/4 of an inch paid good money…. For a mat that doesn’t fit like it should… (exact) this was for my dinning table.”

Helpful Report

Thanks for allowing us to resolve the issue with you, Ronald! We're glad we were able to assist.

“We love our table protectors. We now have five (5) in total. They look and fit great.”

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Thanks, Deena!

“I ordered an ExactMat for my kitchen table which is an oval shape. I followed directions for measuring but it just did not fit when it came. I called and spoke to Katie who was so nice and wonderful! She sent me a shipping label and I returned it along with a "template" I made using paper. I sent the template and the mat and I just received my new mat which fits PERFECTLY! I love this company and its products. They are so very nice to work with and they value their customers!”

ExactMats 5 star review on 22nd March 2023

Helpful Report

It looks fantastic, Donna! Thanks for trusting us to protect your table. We hope you enjoy for years to come!

“Excellent customer service.”

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Thank you, Mary!

“My new Ford Bronco is the second car we have done in Exactmats, and we love the fit and style of these mats! I am officially done with other after-market mud mats.”

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Thanks so much, Landon, for the 5-star review. We're so happy to hear how much you enjoyed our service and product. Here's to keeping your vehicle in it's best condition for years to come!

“trunk mat for a 2023 EQS, fit perfectly”

Helpful Report

Thank you! Enjoy :)

“Mats fit perfectly in my 2023 Lexus NX350. Very sturdy and grips the carpet extremely well. Love the clear look, wanted to see the Lexus logo on the carpet. Couldn’t have been happier with the purchase. Excellent customer experience.”

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Thanks so much, James, for the 5-star review. We're so happy to hear how much you enjoyed our service and product. Here's to keeping your vehicle in it's best condition for years to come!

“ExactMats fit perfectly!! Very durable and attractive! Very pleased with this purchase!”

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Thank you, Jorge!

“Excellent customer service and speedy delivery. The floor mats and cargo mat fit perfectly. ExactMats is very easy to work with and very customer friendly. Excellent products and company! I told my Lexus dealer about ExactMats.”

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Thanks so much, Bob, for the 5-star review. We're so happy to hear how much you enjoyed our service and product. Here's to keeping your surfaces free and clear of damage for years to come!

“great service, excellent perfectly cut product and a good price. mats are very high quality.”

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Thank you!

“Oh ahhhhhmazing my mats for my BMW i4 are perfect!!!! Customer service (Katie S.) quickly responds and was so nice. Shout out to Ben R. the production manager that measured my car since the mats weren’t available yet, and they are pristine. You have a forever customer!”

Helpful Report

Thank you, Camelia! We're so glad to hear that Katie and Ben were able to assist in creating custom mats for your BMW i4. Here's to keeping your vehicle's flooring clean and free of damage for years to come.

“I have ordered many of your mats and they always fit well. I would have ordered the whole set for the 2020 Buick Encore but the set with the rear cargo mat seemed a bit high in price to me.”

Helpful Report

Thanks so much, Roderic, for the 5-star review and for your feedback about our pricing. We try to stay as competitive as possible, but we would welcome you to sign up for our newsletter so that you are aware of promotions and sales (we run a few a year) so that you can get the most value. Thank you!

“Great Product. Great Service. FAST shipping. My only issue is not the fault of the company. I have a big passenger van and the mats are in sections, with cutout areas for the seat hook-ups. Which is great for the folks that have familes and leave all the seats in. Mine is a dog mobile and I haul dog cages so all the places that had the cut-outs for the seats are open, exposing the carpet. Thats not the fault of your product. I'm the oddity and didnt think the whole thing thru. So duct tape to the rescue. If I had to do it over, I maybe would have asked to special order the sections with np cutouts. if that is even an option.”

Helpful Report

Thank you for your review, Diane. We're so glad to hear you love your mats. However, it sounds like they may not be exactly what you were looking for due to your specific use-case scenario. That said, in the future, we recommend reaching out to us for special instructions as this is definitely something we would have loved to create for you. Should you be interested in a more customized set, we welcome you to reach out to our Support Team at Support@Exactmats.com. Our team is ready to help you create the perfect mat for your specific needs. Thanks and have a great day!

“It took a while for them to flatten out but once they did, they lived up to the name. They were an exact fit for my 2023 Genesis GV60.”

Helpful Report

Thank you for your review. We hope you enjoy for years to come!

ExactMats is rated 4.8 based on 2,017 reviews