Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This wS my first visit to the lounge at terminal 3 in Heathrow and it will certainly be my last. I will not be recommending it to anyone, in fact I will be telling people to avoid it. There were just 3 main dishes 2 of which were Pasta based and the third I can’t remember. There was no butter for the rolls, and when I asked the staff for some, I was told they had run out. Surely they could have borrowed some from another lounge or something but no. There were no desserts at all. They did have some scones with jam and cream but I wouldn’t call this a dessert. They weren’t either, it was there cream tea option. After eating very little because of lack of options, I thought I’d have some cheese and crackers. Again, very disappointed, only 2 options of cheese one of which was a blue vein cheese. Either you like blue vein or you hate it. I’m in the second option so only had one choice of cheese. When I arrived, half the tables were reserved. So even though the place was only half full, there was no where to sit. Eventually after I had walked around the place 3 times, I was told I could sit at one of the reserved tables. I left at 9pm to catch my flight and even by then, most of the reserved tables hadn’t been used. The only plus for the place is the staff who came around on a regular basis to clear plates. They did their job well and regularly. Would I go to the lounge again, no. Would I recommend it to friends and family, no. In fact for £24 it was a total rip off and I certainly wouldn’t call it an executive lounge, standard was far to low for that.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Ben, Thank you for taking the time to review us here at Aspire. We do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Excellent, first class. Staff very helpful and a wide range of food and beverages.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 7 years ago

Dear Martin, Thank you for taking the time to review us here at Belfast. It was a pleasure to host you in the lounge and it is great to hear you enjoyed the food and drink selection on the day. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Staff very help full a peaceful place just before flying out.”

Helpful Report

(Newcastle Aspire Plus) - Posted 7 years ago

“We think that this lounge is a really good way to spend a few hours before a flight enjoying food and drink in a relaxed atmosphere.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and we do hope to see you again. Kind Regards, Executive Lounges Team

Posted 7 years ago

“The lounge was like a working mans club. Up front staff passed there sell by date. More people in lounge than available places. Good constantly running out of food. Filthy tables left cluttered. Large que to get in at door. V poor!!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Janet, Thank you for taking the time to review us here at Aspire. We do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“The lounge was very crowded and not particularly clean in the sitting areas. The food options could be better. But overall for the price, it is acceptable. The staff were polite and courteous and the toilets were kept clean. The wifi is not too strong and it is difficult to get a phone signal. I have used this lounge about 5 times now and will continue to do so as it is the best priced around.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Catherine, It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Very disappointed when we visited on 5th January. Struggled to find seats, hardly any food, drinks service was atrocious with arrogant bar staff.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Hi Deborah, Thank you for taking the time to leave your feedback. I am sorry to see the experience you describe and I will forward your comments to the lounge manager so these issues can be addressed. I can confirm we have put more advanced capacity checks in place which means there will be more free seats in the lounge at all times. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Lovely space to relax. Warm welcome and great service”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 7 years ago

Dear Paul, Thank you for you review, we hope to see you again next time you travel. Kind Regards, The Aspire Team

Posted 7 years ago

“Friendly staff, comfortable and good choice of food and drinks.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 7 years ago

Dear Jill, Thank you for taking the time to review us here at Aspire. It is great to hear you enjoyed your stay and we hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Clean. Good food. Pleasant staff”

Helpful Report

(Birmingham Aspire Lounge [South]) - Posted 7 years ago

Dear Jean, Thank you for your review of us here at Birmingham, we hope to see you again next time you travel. Kind Regards, The Aspire Team

Posted 7 years ago

“Could not complain agouti anything nice”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Christopher, Thank you for your review. Kind Regards, The Aspire Team

Posted 7 years ago

“Good price. Great staff. Nice and quiet.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Gary, Thank you for taking the time to review us here at Aspire. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Very disappointing. The choice of food ie morning was not worth the money we paid.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your feedback. Im sorry to see the breakfast offering was not to your taste, we generally receive great feedback on our breakfast however I will pass your comments on for review. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Very comfy relaxing no screaming children any that were misbehaving were spoken to straight away by staff. Clean toilets and great value for money overall. Well worth the money to include it as part of your holiday cost, we would have spent more money down stairs.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Neil, Thank you for taking the time to review us here at Manchester, it was a pleasure to host you in the lounge. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Very nice place to spend 4 hours”

Helpful Report

(Lounge @ B Cadiz) - Posted 7 years ago

Dear Guest, Thank you for your review of Aspire, we hope to see you again next time you travel. Kind Regards, The Aspire Team

Posted 7 years ago

“Arrived at the lounge and the service received was first class. Thank you for making the start to my holiday so pleasurable.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Robert, Thank you for taking the time to review us here at Manchester. It was a pleasure to host you in the lounge. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“The lounge at Terminal 5 was comfortable and pleasant. Service was excellent and the food delicious. The space is rather cramped which spoils an otherwise very good experience.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

Dear James, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit, in regards to the space we do our best to work with the space we were given by the airport. We do hope to see you in one of our lounges again. Kind Regards, Executive Lounges Team

Posted 7 years ago

“The lounge was very pleasant and the food was good but the comfortable seating was limited and at the time of day that we visited the lounge was somewhat untidy. However, I would use the lounge again.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 7 years ago

Dear Rachel , Thank you for taking the time to review us here at Aspire, it was a pleasure to host you in the lounge. It is great to hear you enjoyed the food and drink offering. We look forward to welcoming you back next time you travel, The Aspire Team

Posted 7 years ago

“Although the decor, ambience, food, drinks service and the service staff were good, the issue that dragged my rating down to "poor" was the toilets. Frankly, they were filthy and totally unacceptable !!!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Patrick, Thank you for taking the time to review us here at Aspire. I am sorry to hear this, I will certainly pass your comments onto the lounge manager to make immediate improvements. I can assure you this is not the usual standard and staff would have been happy to resolve any issues you had on the day. Kind Regards, The Aspire Team

Posted 7 years ago

“Luton lounge is very good, the only fault I can find is having to wait for empty food dishes or trays to be replaced which doesn't look very professional or tempting, I have had to ask on at least two visits when they were bringing more food. Please pass this on. It's always very clean tidy and well organised. Margaret”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

Dear Margaret, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit, will pass on your comments regarding the replenishment so any issues can be addressed. We do hope to see you again. Kind Regards, Executive Lounges Team

Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews