Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with the lounge, it felt like sitting in a cloakroom. The seating was uncomfortable, the coffee was not good, food, very poor offering and quality. I would have better spending my money in the cafes and restaurants downstairs and I would have got more value for money.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“The staff are most welcoming as soon as you walk through the door and very attentive, I never feel uncomfortable asking them for anything.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 7 years ago

“Its the only way to spend 4 hours on a stop over and before boarding a long haul. As it was early morning I enjoyed the breakfast and the piece and quiet. The only way to get some work done.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Lovely quiet and relaxing food and drink wether it's tea coffee or alcohol”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“Extremely dissappointed with the choice of menu offered. 2 dishes - sweet potato curry and chicken and mushroom pasta. No choice was available for children unless they eat ham, cheese and crackers. I Complained to customer service and this was never resolved , I was informed the food is subject to availability-never ever will I return as it was a complete waste of money and we had to eat else where as a family.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Nichola, Thank you for taking the time to review us here at Aspire. I am sorry to hear you did not enjoy your stay with us on this occasion. We do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. I will pass on your comments to the lounge manager in order to make immediate improvements to the service we offer. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“The lounge was easy to find, entry inside was quick and staff were friendly. It was very busy but we managed to find some comfortable seating. It was great to be able to help yourself to food/drink. The selection of drinks was very good but, the quality and choice of food was not.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

Dear Nicholas, Thank you for taking the time to leave your review. Im pleased to see you enjoyed your visit overall however I am sorry to see the food on offer was not to your taste. We do hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Very rude staff.poor selection of hot food at lunch time. The only good thing about this place is your away from the main crowds of the airport bars.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“Just what we needed. Food choices were great. Comfortable and peaceful lounge.”

Helpful Report

(Helsinki Aspire Lounge) - Posted 7 years ago

“I booked this as an extra treat to go along with my husbands surprise 30th birthday trip. The things we enjoyed about this experience was that it was nice to be away from the hustle and bustle of a busy airport and to relax in comfy chairs. However I feel the cons outweighed the pros in this instance. When you book online you book for 3 hours and under no circumstance can you enter the lounge prior to 3 hours before your flight, however you actually have to leave an hour before your flight to get to your terminal and board your flight so I do feel a bit mislead and cheated out of how long you get in the lounge. We were greeted when we entered the lounge to check us in then told to go on in, no explanation of where anything was etc. I thought the food was very basic for the amount of money you pay for the lounge however on a positive note I must say the quiche was the best quiche I have ever tasted! Little bit contradictory I know I'm sorry! It wasn't an awful experience by any means but I think I would question in the future if I thought it was worth the money. Thank you very much for having us though.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Guest, Thank you for taking the time to review us here at Aspire. Lounge access is up to 3 hours prior to departure , we ask all of our guests to take into consideration there check in time and getting to their gate when booking. I am happy to hear you enjoyed the food offering on the day. Kind Regards, The Aspire Team

Posted 7 years ago

“Lounge relaxing friendly staff food enjoyable.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“God staff nice atmosphere food ok”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“Quiet & peaceful lounge away from the hustle & bustle of the airport. Friendly & attentive staff.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“I didn’t think the lounge was value for money at all! The food choices were poor and the pasta was dried up and looked as if it had been there for ages Would I go there again or recommend it to anyone else.... No”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Der Aufenthalt war sehr angenehm und erholsam zugleich. Das Personal war wirklich freundlich.”

Executive Lounges 5 star review on 9th January 2019

Helpful Report

(Panorama Lounge) - Posted 7 years ago

“Had a lovely couple of hours”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“There wasn’t a lot of choice on the breakfast menu. Tables and chairs were clean and the room was tidy”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Owen, Thank you for taking the time to review us here at Manchester. Staff work hard to maintain the cleanliness of the lounge so It is great to hear you enjoyed your stay, I am sorry to hear on this occasion however the food offering was not to your liking and will certainly pass your comments on to our food and beverage manager. Kind Regards, The Aspire Team

Posted 7 years ago

“Layout and comfort of lounge are good. Staff are extremely arrogant and unprofessional.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“The staff are extremely helpful and hard working”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

“Not family friendly or luxury at all Would not recommend”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“It was cancelled when we arrived due to being overbooked!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Hi Collette, I am sorry to hear you visit was cancelled, I believe all effected bookings have since been contacted and suitable resolution offered. Kind Regards, The Aspire Team

Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews