Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This lounge is an oasis of calm amidst the hustle and bustle of Dubai airport. The facilities are great. This is an ideal place to kill a few hours.”

Helpful Report

(Lounge @ B Cadiz) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your review. Its great to see you enjoyed relaxing in the lounge and we do hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

“We used the Lounge on New Years Day, arriving at 1pm. We were very disappointed that the hot food choices were Mushroom Soup, Chicken and Mushroom Pasta, and a vegetarian option of Mushroom Pasta. Unfortunately my husband has an aversion to Mushrooms and therefore was unable to have a hot meal. Very disappointing, and unlikely to re-book this service”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Very chilled excellent choices of food and drink, staff very helpfull”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

“Well when we arrived we was told it was fully booked even though I saw empty seats and we had paid months in advance .We was told we couldn't come in and would have to claim our money back even though I wasn't told how .All in all shocking experience and couldn't recommend it to anyone .”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“I use the lounge on all my trips abroad, as the owner of a large taxi company operating approximately sixty airport transfers per week I promote this facility to all my customers as great value for money and a relaxing atmosphere before they travel.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“I felt very welcome. I stayed there the whole day. I highly recommend this place. Very friendly staff.”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 7 years ago

“It was loverly to sit in a calm comfortable area . How ever I find it outrageous the we had to pay full adult rate for my 12yr old son who will no were near eat the same as an adult or drink Alcohol.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Nicola, Thank you for taking the time to review us here at Aspire. We class 12 and over as an adult to keep in the line with the travel industry. It is great to hear you enjoyed your stay and we do hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“We payed on line before hand and got hen got there to be god it had been over booked so we’re unable to get in ! Still waiting for our reimbursement...”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“We had booked and paid for the use of this lounge but were prevented from using it as it was full! Why are people allowed to continue to book when it has already reached capacity. Your system obviously does not work We then queued in the coffee shop on the standard mall for breakfast which gave us 5 minutes to eat. Not impressed in the slightest. I will be amazed if I get a refund without jumping through so many hoops I give up Which is probably what your after”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Really cant fault the Aspire Lounge in Bristol from their group booking service through to the lounge, the staff, the price we paid and the products on offer. We were a group of 10 adults (5 x couples) and enjoyed a great experience. Would really recommend the lounge. Well done Aspire team.....”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

Dear Jon, Thank you for taking the time to review us here at Bristol. It was a pleasure to host you in the lounge and it is great to hear you enjoyed your stay with us as well as the service on the day. We look forward to welcoming you back next time you travel, The Aspire Team

Posted 7 years ago

“This was the 1st time into the Aspire plus as I have previously had my children with me. It was impeccable. The staff were friendly, it was exceptionally clean although my only criticism and this wasn't from myself this was from a colleague I was travelling with was that there were no pancake available which were supposed to exclusive to the Aspire Plus. Other than that the whole experience was fantastic. Each time I fly from Newcastle which will be again in August I will book the lounge again although the next time it wont be the plus as my son will be with me. Thanks once again”

Helpful Report

(Newcastle Aspire Plus) - Posted 7 years ago

“This was our 2nd visit to this lounge and would recommend it, lovely staff & good choice of food & drinks .”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Made the wait at Heathrow far more civilised”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“A great way to start the holiday. The lounge was relaxed and comfortable with a good range of drinks and quality food”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“We booked the Aspire lounge pre flying on 20th December to Langkawi on the TUI Inaugural flight. To say it was disappointing is an understatement. The facility was not very well stocked, the staff were exhausted and as a result the customer experience was not good. It is not somewhere I would recommend or book again, without assurance that there have been some vast improvements.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“I went to the Aspire Lounge In Terminal 5 and was bitterly disappointed. The food was average - certainly nothing special for Christmas Day plus there was a cost of £20 for a shower which I thought to be an excessive fee. That said the place was very full and I eventually found a seat and chatted to some folks. When another couple left a side chair I took this as the previous person had been having a lie down and I thought I’d do the same.... I was very rudely told by a manager that I was not allowed to do this and that people had complained. Interestingly enough many people were lying down and snoozing and this lady only selected myself and another man to complain about - I’d like to add we were the only Europeans and I for one felt targeted- most disrespectful of your floor manager and her attitude was way out of line. Another gripe is I then had to search for a plug point to charge my phone and iPad- on enquiry as to why none of the plug points were working a kind cleaner brought me an extension plug but he too could not find a plug point working? A very poor show indeed. On leaving I counted no less than 5 people resting n sleeping and the same manager was on duty and nothing was said to them ... all were non European for your information. I was planning to use the Aspire lounge in Terminal 3 on my return to Cape Town in March but have decided against it as the service was so shocking for £34.99 - I would rather wait in the main hall for my flight and buy a decent meal and not be overrun in a confined space and deal with your disrespectful staff. I most certainly will NOT recommend the lounge to fellow travelers and I do expect an answer to my review please or at least some comment . I was in the lounge on 25 Dec 18 from 09:00-12:00 waiting for my departure to Nashville on BA 223 after a 12 hour long haul flight from CPT to LHR. A most dissatisfied customer of your lounge.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“A nice, new, clean & very spacious lounge.”

Helpful Report

(The Northern Lights Executive Lounge) - Posted 7 years ago

“I have been on this lounge numerous times and the staff are always welcoming aswell as aware on stocking food and drink and keeping the lounge clean. A very happy relaxing place to be before a flight.”

Helpful Report

(Inverness Airport Lounge) - Posted 7 years ago

“Terrible place. Let in anyone and everyone. No seats for us. And people asleep on seats. Looked like a slum. Don't use this place. Never again!!”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“location wand service was disappointing”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews