Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very small lounge, only one coffee machine working, I will not be returning to this lounge.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your feedback. Im sorry to see one coffee machine was not working however we do have another one you can use. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Good value, nice atmosphere”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Paul, Thank you for your 5* review on your visit with us. Our lounge is certainly is great value for money and is the best way to start any holiday off in style. We hope you had a great holiday and we will hopefully see you again soon. Kind regards The Aspire Team

Posted 7 years ago

“Very friendly, helpful staff. Excellent breakfast options (bacon, eggs, sausages, soft rolls...) and good hot lunch options as well. Reliable wifi and good seating options depending on whether one wants to chat, work, make calls or watch TV. WCs currently a bit far away, but that will change when refurbishment of ones close-by is completed.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit, im sorry that the lounge does not have toilets inside but these are just a short walk outside the lounge. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Quiet, clean with good food and a wide range of drinks available. An excellent start before a 9 hour flight.”

Helpful Report

(Aspire Lounge International) - Posted 7 years ago

Dear Maralyn, Thank you for your 5* review on your recent visit with us. We are very glad to see that you enjoyed your visit to our lounge. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“The lounge was very comfortable and clean with an adequate selection of food and drinks.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

Dear Lizi, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and we do hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

“The Aspire Executive Lounge at Heathrow was just ok, in my opinion not really worth the cost. It was simply overrun with people and the low number of staff could not keep up. The tables were dirty, the chairs and carpet covered in crumbs. The food was pedestrian and not regularly replenished so choice was limited. Unfortunately there were only a few toilets (three from memory) in individual cubicles, so standing in a corridor waiting for your turn is not a pleasant lounge experience. Weighing up the cost per the service I would never use this lounge again.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Dave, Thank you for taking the time to review us here at Aspire. I am sorry to hear you did not enjoy your stay with us on this occasion, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. Kind Regards, The Aspire Team

Posted 7 years ago

“very good service and staff”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

Dear Richard, Thank you for your 5* review on your recent visit with us. We are very glad to see that you enjoyed your visit with us. We will look forward to seeing you again soon. Kind regards The Aspire Team

Posted 7 years ago

“My first ever lounge experience was shocking cold bacon cold scrambled eggs half a roll no butter and when asking for a glass of wine was given a small glass with no more than an inch of wine in the bottom of the glass im well aware of the alcohol and flying rules but your measures are appalling”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Suzan, Dear Guest, Thank you for taking the time to review us here at Aspire. I am sorry to hear you did not enjoy your stay with us on this occasion, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. Kind Regards, The Aspire Team

Posted 7 years ago

“Very relaxing, excellent service . Would certainly use it again”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Norma, Thank you for your 5* review on your recent visit with us. We are very glad to see that you enjoyed your visit with us and we look forward to seeing you again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“Disappointed with this visit. Arrived at 7am to find.. 1. Quiet area cordoned off (it did open later ) 2. Poor choice of food for breakfast time. No fresh pastries or breakfast brrads ( pain au chocolat, danish) 3. Three hot lamp areas with bacon. Sausage etc. Not everyone wants fried food at 5hat time. 4. By 7.30, Lounge filling up so quiet area opened. Doubt whether I will use this lounge again, although I have 4 loyalty stamps. Not worth £20 admission”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your feedback Im sorry to see the breakfast was not to your taste, I will pass on your comments for review for when we look to make improvements to our menu. Kind Regards, Executive Lounges Team

Posted 7 years ago

“We did advise ‘gluten free diet’ for myself and partner. Eventually a couple of pieces of bread arrived - the choice was only bacon or scrambled egg, we were not advised previously that no food such as omelette or fish could be cooked any longer. There was no fruit offered except a banana which looked battered, no gluten free sausage, tomatoes mushrooms or cakes were available for us. We then asked for a proseco only to be asked to pay !! Very very disappointing. Seating was very cramped, taking into account it was Christmas weekend, we moved seats into a more comfortable seating area- only to be asked to move as a large group were due to arrive. Outrageous we all pay to be seated where we wish. For ourselves a complete waste of money. We have used airport lounges previously and have been very satisfied.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Ken, Thank you for taking the time to leave your feedback Whilst we do offer breakfast items suitable for gluten free such as bacon, egg we do not offer specific alternatives such as gluten free sausages im afraid. Im sorry that you were asked to move seats, I will forward your comments regarding this to the lounge manager Kind Regards, Executive Lounges Team

Posted 7 years ago

“Very little different between, plus and standard. No additional menu just poor buffet food.”

Helpful Report

(Newcastle Aspire Plus) - Posted 7 years ago

Dear Guest, Thank you for leaving your review. There are additional items on our Aspire Plus menu aswell as additional or upgraded drinks however I will forward your comments to the lounge manager to ensure everything is as it should be with the plus lounge. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Good facilities, reasonable selection of food and drink and good wi-fi”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

Dear Bernard, Thank you for your review on your visit to our Amsterdam Aspire lounge. We are very glad to see that you enjoyed your visit with us. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“Very busy but hostess found us seats and tables. Nice good, waitress service drinks. Includes towels and a shower. Plus security fast track through the crowds a great bonus. Would recommend and good value.”

Helpful Report

(Montego Bay Airport Lounge) - Posted 7 years ago

Dear Caroline, Thank you for your 5* review on your visit to our Montego Bay airport lounge. We are very glad to see that you enjoyed your visit, We hope you had a safe onward journey. Kind regards The Aspire Team

Posted 7 years ago

“Comfortable and quite lounge with plenty of power outlets. Hot food was inedible, might have been because it was out so long which is a pity. Limited cold food available. Seems strange having to wait to ask the assistant in the lounge for a packet of crisps or to open a bottle of soft drink. Took a while as the same person is also responsible for checking people into the lounge......”

Helpful Report

(Cork Aspire Lounge) - Posted 7 years ago

Dear Guest, Thank you for leaving your review. Sorry to see the experience you describe, will forward your comments over to the lounge manager so these issues can be addressed Kind Regards, Executive Lounges Team

Posted 7 years ago

“Booked as a Christmas gift for four family members travelling on 8th Jan. paid for a bottle of champagne as they had an late evening flight. Despite at least 2 weeks notice there was no champagne. Family were offered a bottle of Prosecco and a refund which they accepted gratefully. The refund was processed quickly and I have the money back in my account but it does mean my present wasn’t the best!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Claire, Dear Tracy, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Really nice to relax and have breakfast in such a nice environment before going on holiday. Would highly recommend booking it to friends and family.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Lorraine, Thank you for your 5* review on your recent visit to our lounge. We are very glad to see that you enjoyed your visit. Our lounge is the perfect way to start off any holiday offering a wide range of satisfying food and drink before any flight. We are very glad to see that you would recommend us and we hope to see you again soon. Kind regards The Aspire Team

Posted 7 years ago

“Chance to relax away from crowds with a seat and light breakfast. Food was replenished constantly worth the fee.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and we do hope to see you again Kind Regards, Executive Lounges Team

Posted 7 years ago

“Booked into Edinburgh Aspire Lounge on the 1st January 2019. We were welcomed by the front of counter staff with a cheery 'Happy New Year'! As per usual the food was hot and plentiful, the only one small criticism we had was, we were a party of four, and would have liked to have sat in a booth. There was one single person who was sat in one even though there was a note on the table stating they were provided for parties of four or more, he refused to move even though we asked politely, some of the tables are too low to eat off comfortably, but we managed to get seats that were fine. We love the lounge and have managed to get enough 'stars' so our next visit is free! very stress free and in our opinion very good value for money!”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Susan, Thank you for your fantastic review on your visit with us at Edinburgh Aspire Lounge. We are very glad to see that the team were very welcoming and that you enjoyed our lounge. It is disappointing to hear that another customer did not want to move to be able to ensure you sat together. I will certainly pass this on to the team to ensure they are assisting in to the matter. We hope you had a great trip away and we look forward to welcoming you back in the near future. Kind regards The Aspire Team

Posted 7 years ago

“My husband and I spent a lovely couple of hours in your lounge....for us it really is the start of our holidays. The staff were very friendly and attentive. Till the next time and thank you 👍”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Guest, Thank you for taking the time to review us here at Manchester, it was a pleasure to host you in the lounge. It is great to hear you enjoyed the service on day. We look forward to welcoming you back next time you travel, The Aspire Team

Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews