Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual excellent. Enjoyed the peace and quiet plus plenty of good food”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Guest, Thank you for your 5* review on your recent visit with us. We are very glad to see that your enjoyed your stay with us, Our lounge offers an excellent experience before any flight and is perfect to start your holiday off in style. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“We bought two tickets to the lounge as a Christmas present for our hard working nanny and her friend, in her words; " It was really good, It was my first experience and would happily go again, i even had a cheeky Gin and lemonade before the flight and enjoyed the food".”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Claudia, Thank you for the perfect review. We are very glad to see that your relative enjoyed their stay with us and we hope it was just the cheeky 1 gin she had. We hope you manage to visit our lounge and see what we are all about. Kind regards The Aspire Team

Posted 7 years ago

“This time the lounge was really chilly and not very tidy. Such a shame as we have not experienced this before with the lounges”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Hi Ian, Thank you for taking the time to leave your review. Im sorry to see the experience you describe, I will forward your comments over to the lounge manager to ensure these issues do not arise in future. Kind Regards, Executive Lounges Team

Posted 7 years ago

“We recieved a gift voucher as a xmas gift to use on our trip in january 2019 1st time using the executive lounge at Glasgow airport On arrival to the upper deck lounge we were cheerfully greeted by the staff and giving a quick tour of ths lounge as it was our 1st time Was surprised how quiet it was even thou there was other passengers within the lounge including families with young kids and business type people We had a morning flight so the food was breakfast menu Including freshly made hot bacon rolls porridge cereal pastry's shortbread etc drinks were tea coffee fresh juice etc and unbelievable 4 alcoholic drinks of our choice We spent over 2 hours which went quickly in the lounge thou we could have been in at least 3 hours with a non charable longer wait if our flight got delayed but we left a little earlier to make way to our departure gate that was about 10 minute stroll away After comparing some prices of the food out lets and alcohol prices the upper deck lounge is a definite place we will use any time we fly anywhere After checking other lounges I noticed that some of them don't offer screen to keep track of flight details the upper deck does this saving having to leave the lounge to check the screen which I thing could be a pain for some customers We are carefully considering purchasing a season ticket to thd lounge as that allows to visits to the lounge each timeas we planning a few trips away to visit family that are spread over the world”

Helpful Report

(Glasgow Airport Lounge) - Posted 7 years ago

Dear James, Thank you for your excellent feedback regarding your visit to the Glasgow Upper Deck lounge. The lounge is not operated or owned by ourselves so I will certainly pass your feedback on to the team so they are aware of your comments and I am sure will appreciate your comments. We hope you visit many of our UK Lounges in the near future. Kind regards The Aspire Team

Posted 7 years ago

“A nice atmosphere and good friendly staff”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Guest Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and I will pass on your comments over to the lounge staff Kind Regards, Executive Lounges Team

Posted 7 years ago

“We regularly use the Aspire Lounge at Bristol Airport (around 4 times a year), most recently in January 2019. This time, it was an early morning flight, and so we arrived at the lounge by 5am. It was reasonably quiet but started to fill fairly quickly. The lounge was clean and tidy, and we had something to eat and a few hot and alcoholic drinks. Overall, it was a calm and stress free start to our latest holiday, away from the hustle and bustle of the public airport lounge areas. Will continue to use this Lounge.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

Dear Guest, Thank you for your 5* review on your recent trip with us. We are very glad to see that you enjoyed your visit with us at the Bristol Aspire lounge. Our lounge is the perfect way to start any trip away and certainly gets you away from the main concourse. We hope you had a great trip away and we look forward to seeing you again soon. Kind regards The Aspire Team

Posted 7 years ago

“Friendly staff. Pleasant breakfast. Could have had more papers.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Catherine, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and I will pass on your comments regarding the papers. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Excellent customer service. The "Amsterdam Schiphol Airport Aspire Lounge 41" is a very nice lounge let down slightly by the fact that the food is not so good but it is still a nice place to relax after a hard week working.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

Dear Andrew, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and I will pass on your comments regarding the food selection for review. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Not impressed in this visit we use the aspire lounge at least 3 times a year on in my recent visit all the comfortable seats around 25 were reserved for Singapore airlines and I was told I couldn’t sit there even though through my two hour stay only 3 people from Singapore airlines sat there. I think in future if areas are going to be reserved Let me know before hand and I will book a different lounge.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Jason, Thank you for taking the time to review us here at Aspire. We do reserve a small section of our lounge for airline contracts, we do hope you made staff aware on the day as they would have been happy to resolve any issues on the day in the lounge. Kind Regards, The Aspire Team

Posted 7 years ago

“Visited for an early morning flight. Food options were good with a small range of hot foods as well as pastry and cereal options. Lounge itself was a little tired, with some well used furniture, but was clean. Staff were friendly and helpful throughout. Unfortunately the bathrooms were disastrous with several being soiled and unable to be used (without having been taken out of order to be cleaned). The lounge does offer a sanctuary form the normal hubub of the terminal building though and WiFi was good so it was easy to work or browse while waiting for a (slightly delayed) flight.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

Hi Richard, Thank you for taking the time to leave your review. Im sorry to see the experience you describe, I will forward your comments over to the lounge manager and the cleaning team to ensure these issues do not arise in future. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Well stocked plenty of space and not full of children would definitely use again”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Angela, Thank you for your 5* review on your recent visit to our Heathrow Club Aspire Lounge. We are very glad to see that you enjoyed your visit with us and that you will be back. We look forward to seeing you again very soon. Kind regards The Aspire Team

Posted 7 years ago

“The atmosphere, location and friendliness of staff are excellent. However, for £18, you get very little in the way of snacks/food. The food on offer was a bacon sandwich or pre-packaged pastries, which feels cheap. The coffee machine itself is fine, but lacks a certain level of quality you would expect for a lounge. That said, it was a pleasant experience to be in this very cosy and quaint lounge.”

Helpful Report

(Humberside Airport Lounge) - Posted 7 years ago

Hi Lawrence, Thank you for taking the time to leave your review. Im glad to see you enjoyed the atmosphere and service from staff, however I will pass on your feedback regarding the range of refreshments for review. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Love going into the Executive Lounges no crowds, comfortable seats,drinks and food, what's not to like”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Eileen, Thank you for your 5* review on your recent visit with us. It is great to see that you enjoyed your visit with us, Our lounge is a great way to start any trip away. We hope to see you again on your next visit to the airport. Kind regards The Aspire Team

Posted 7 years ago

“Great atmosphere. Quality food and drink on tap. Will definitely use in the future.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Paul, Thank you for your review on your recent visit with us at Manchester terminal 2. We are very glad to see that you enjoyed your visit with us and we look forward to welcoming you back in the future. Kind regards The Aspire team

Posted 7 years ago

“Toilets were blocked and flooded, nobody seemed worried about sorting them. We were there at breakfast time, not a huge choice of cooked food, no toast facility nor even bottled water. Probably won’t use it again.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 7 years ago

Dear Guest Thank you for taking the time to leave your review. I will pass your comments on regarding toilets so this can be addressed. We do not offer toast or bottled water im afraid and im sorry our refreshments were not to your taste. Thank you for providing your feedback we hope you will visit one of our lounges in future. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Although I had complimentary admission because of a previous complaint , I’m sorry to say I wasn’t impressed .We were the 1st in the Lounge 4/00 am Friday 4th . The food was barely warm ,they had forgotten to switch the coffee machine on . I asked if they had bread for toast and was advised they had neither.Having previously visited the Virgin V room I’m afraid there was no comparison.I won’t be waisting my time or money to be disappointed again. Ann Wright”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Ann, Thank you for your review on your recent visit with us. We are very disappointed to hear of your comments. The food is freshly cooked and prepared in the morning and a lot of our customers really enjoy our breakfast. I will certainly pass your comments on to the lounge manager to feed this back to the team. Kind regards The Aspire Team

Posted 7 years ago

“Quality of food not great”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

Dear Robert, Dear Tracy, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Decent breakfast and when asked staff for more of certain things they got it straight away 👌”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear David, Thank you for your fantastic review on your recent visit with us. We are very glad to see that you enjoyed your visit with us, Our breakfast is very popular and loved by all of our customers also. The team strive to deliver excellent services and we are very glad to see this reflected on your visit. We look forward to welcoming you back soon. Kind regards The Aspire Team

Posted 7 years ago

“Poor range of food and dress code is rediculous”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Trevor, Dear Tracy, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Brilliant start to our holiday. The chance to have light dinner and snacks, and a glass of wine or two before our flight. Not too busy. No children when we were there. Would definitely use again.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Caroline Thank you for your fantastic review. I will certainly pass your comments on to the team who will be very glad to read your review. Our team at Edinburgh offer an excellent service and strive to deliver the best experience to make your holiday start from walking through our doors. We hope you visit us again on your next trip away. Kind regards The Aspire Team

Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews