Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food available was limited and no prosecco included, which seems to be standard in other lounges. But provided a quieter area to wait for flights than in the general seating and restaurant areas, with free WiFi.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Guest, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Always excellent service, comfy chairs, very quiet and good food.”

Helpful Report

(Bristol AspirePlus) - Posted 7 years ago

Dear Alexandra, Thank you for your review of us here at Bristol. We look forward to welcoming you back next time you travel, The Aspire Team

Posted 7 years ago

“Food options were good as was the drink options. Only challenge was seating as a large area was corneded off for a large team who arrived an hour after our initial visit.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

Dear Paula, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit on the whole, we are required to reserve seats for large group bookings. We do hope to see you again Kind Regards, Executive Lounges Team

Posted 7 years ago

“Very poor food selection. No butter. No cake. Has it something to do with traveling on Monday. We were with friends and they were also very disappointed this time.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Mary, Thank you for taking the time to review us here at Aspire. I am sorry to hear you did not enjoy your stay with us on this occasion, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. Kind Regards, The Aspire Team

Posted 7 years ago

“I use the exec lounges whenever I fly abroad - its a very relaxed way of starting my holiday. Breakfast was hot and plentiful.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Karen, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and we do hope to see you again. Kind Regards, Executive Lounges Team

Posted 7 years ago

“We were warmly welcomed. Food was satisfactory. My only negative was lack of toilet facilities inside the lounge but otherwise more than satisfactory.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

Dear Jai, Thank you for taking the time to review us here at Heathrow, it was a pleasure to host you in the lounge. It is great to hear you enjoyed the service on the day including the food and drink selection. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Nice to be able to relax in pleasant surrounding away from all the ques.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Colin, Thank you for you review of us here at Manchester, it was a pleasure to host you in the lounge. It is great to hear you enjoyed your stay with us and we hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“The Lounges were ok when the cost was £18 but now that the cost is up to £30 my husband won't be renewing his Priority Pass in November this year, that would mean he pays £60 every time we use the Lounges plus the annual cost of the Priority Pass. Regards, Margaret Hynd”

Helpful Report

(Glasgow Airport Lounge) - Posted 7 years ago

Dear Margaret, We do not own or operate Priority Pass, please contact them directly with any feedback you have. Kind Regards, The Aspire Team

Posted 7 years ago

“The Aspire lounge at Nairobi airport was at least somewhere clean and comfortable to sit whilst waiting 6 hours between our internal flight and return to London. The staff were very friendly and helpful as well. It was, however, very crowded and noisy - so not all that relaxing. Also, I was very sick on the overnight flight which I can only relate back to the food I ate in the lounge which my wife wisely gave a miss”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 7 years ago

Dear Keith, Thank you for taking the time to review us here at Aspire. We do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Quiet and peaceful.way to wait for a flight. Breakfast good. Have used before and prefer to Glasgow.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Leslie, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and we do hope to see you again Kind Regards, Executive Lounges Team

Posted 7 years ago

“Long que outside doors we had to wait over 15 minutes then once seated there was hardly any food and lack of choice. All staff was under pressure. We felt that the volume of people in the lounge far out weighed the amount of food and staff on duty. I don’t feel we had value for money and should I fly from Manchester again we will not being purchasing access to this lounge. The lounges at Birmingham are far superior and much better organised.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Lorraine, Thank you for taking the time to review us here at Aspire. I am sorry to hear you did not enjoy your stay with us on this occasion, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. Kind Regards, The Aspire Team

Posted 7 years ago

“Very comfortable and quiet. Great service. Food good.”

Helpful Report

(Panorama Lounge) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit and we do hope to see you again Kind Regards, Executive Lounges Team

Posted 7 years ago

“Lounge was full on arrival and we had to wait for a table but not too long. Food was pretty standard choice as we arrived at breakfast. Plenty of it too. Bread buns were dry and I didn't enjoy. Staff excellent and the room was always kept clean. Was my first experience on this lounge and we would use again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Michelle, Thank you for taking the time to review us here at Manchester. It was a pleasure to host you in the lounge. It is great to hear you enjoyed the service on the day and the breakfast offering. We look forward to welcoming you back next time you travel, The Aspire Team

Posted 7 years ago

“Great service and good relaxing space. Food and drinks on hand whenever you want.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Gordon, Thank you for your review of us here at Edinburgh. It was a pleasure to host you in the lounge and it is great to hear you enjoyed the food and drink offering. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Good food overall. Bananas had peels with holes so couldnt eat them. Entry staff were a bit rude. Staff inside were polite. Found it a bit overcrowded.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

Dear Alexis, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Lounge at Terminal 3 Dubai - comfy seating, tasty food. The ladies' toilets didn't have any paper towels to dry hands.”

Helpful Report

(Lounge @ B Cadiz) - Posted 7 years ago

Dear Guest, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit, will pass on your comments regarding the toilets so any issues can be addressed. We do hope to see you again. Kind Regards, Executive Lounges Team

Posted 7 years ago

“hot food was extremely poor quality and a lack of variety and it would appear that it is mainly for drinkers . If all you want is a drink then its ok but if you want good food don't bother to go in here”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Alan, Thank you for taking the time to leave your feedback. We do offer 2 hot dishes, soup, salads, cheeseboard and other snacks and treats however I am sorry to see the food offering was not to your taste. Kind Regards, Executive Lounges Team

Posted 7 years ago

“On the 04/01/19 my partner and I were about to have our first holiday together. So I thought a nice way to start our holiday would be to treat her to an Aspire lounge plus experience. As my son and I used this facility before except it wasn't the plus but however it was brilliant. When we arrived we were welcomed by a very polite lady but we then told that the cooked breakfast was very little to offer due to delivery issues but it won't be long so we entered and to our disappointment there was scrambled egg crispy/hard bacon and beans which looked cold so my partner didn't bother with that and waited In case the food delivery arrived. I have to say although I put a smile on my face I was very embarrassed by the situation as I spoke very highly of the lounge experience. Sorry to say but I will be putting our experience on trip advisor.”

Helpful Report

(Bristol AspirePlus) - Posted 7 years ago

Dear Michael, Thank you for taking the time to review us here at Aspire. I am sorry to hear you did not enjoy your stay with us on this occasion, we do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. Kind Regards, The Aspire Team

Posted 7 years ago

“No reservation in place so poor choice of seating,, slow check in, very basic range of pasta or soup for lunch, bar service slow, staff avoided eye contact, no check backs, very busy and not worth it - disappointed so my advice is not to book and go and have a steak in a restaurant”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Matthew, Thank you for taking the time to review us here at Aspire. We do hope you made staff aware on the day as they would have been happy to resolve any issues in the lounge. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“Thanks to the other reviewers, we found the location of lounge quite easily. It is just above Mc Donalds. Check in was easy but would’ve appreciated if the receptionist told us about dos and don’ts. There were a few sofas right behind the reception which could be accessed via the bar, that were being used for sleeping by others. They had a reserved sign in front of them and we were not sure if we could use them( despite the fact that we booked the lounge with the sole purpose of sleeping). We asked some one at the bar and he said may be we could, so we slept for a couple of hours some what nervously. We were given blankets as it was cold and that was a nice gesture. We saw another family being told not to use that space. So clear instructions on website would be appreciated. The food as expected was good with a good spread of both hot and cold food. Rest rooms were clean. All in all, I would book again.”

Helpful Report

(Lounge @ B Cadiz) - Posted 7 years ago

Dear Kouser, Thank you for taking the time to leave your good review. Its great to see you enjoyed your visit, will pass on your comments regarding the sleeping and sofa situation so this is more clear for guests. We do hope to see you again. Kind Regards, Executive Lounges Team

Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews