Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with aspire lounge. Smart and friendly staff. Excellent variety of food. Will definitely recommend it to friends”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Unable to stay due to lounge closed. Inappropriate to send these type of questionnaire”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Unfortunatley due to covid our booking has been postponed I have given 5 stars simply for the excellent customer service from original booking to the unfortunate postponement.”

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(Newcastle Aspire Plus) - Posted 5 years ago

“This is for previous visits. My booking for 25/05/2020 was cancelled. The airline cancelled the flight in March so there was no need to use the Aspire Lounge”

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(Belfast City Aspire Lounge) - Posted 5 years ago

“Comfortable and good selection of food and drink, good value for money”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“My last visit was cancelled due to the virus but have in the past had excellent service and would thoroughly recommend a visit.”

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(Bristol Airport Lounge) - Posted 5 years ago

“We use the Aspire Lounge Luton a lot and the staff are always so friendly and helpfully. It always makes a great start to your holiday. We have been Aspire members for a number of years and will continue to stay a member.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Sorry as we were in lockdown we were not able to use your executive lounge.Our holiday was also cancelled. My mistake in not cancelling the booking. We Will hopefully in the future be using your lounges again.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Very relaxing. Good service. Worth the money.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“Unfortunately due to Covid19 our trip didn't go ahead but Executive Lounges arranged a very prompt refund. Just took one quick email with my reference number number. Used the facilities before and will do again. Great service and great value.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Hi mark this a very good star but must say this was for last year. Was booked in for 7th may this year but as all airports were closed could not use the lounge. Have tried to get a refund but have left messages on answer machine to this affect but so far no reply.”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“we got our recent stay to the lounge cancelled. no fault of the lounge in current situation. but my previous visits have always been excellent and relaxing leave all the hassle and crowds downstairs. will be back when we next fly”

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(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“A very nice lounge.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Turn off your review feature...I did not travel...the world is closed. I did not receive a refund either. Thank you. Stay safe.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“We didn't manage to get our visit to the lounge due to the coronavirus outbreak. However Executive Lounges refunded the fee direct to our bank account. No problems. Just looking forward to being able to use the lounge as soon as possible.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“Could not visit because of corona virus. Did not travel”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 5 years ago

“We have had our trip cancelled due to COVID 19 and have not used the executive lounge. We have not been able to have our money refunded so very disappointed with British airways and executive lounges as they have said we will receive a voucher which we do not know when we will be able to use it”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“I had my booking cancelled due to Corona virus. I am still waiting for my refund of £57.58. Ref no MAN2-1240585-ASP. I can review better when refunded.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Good facilities. Very crowded when we arrived though, so no place for sitting together with the four of us. This gives impression of lacking capacity management.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“Really interested to know why you have sent this as no one should be using this”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews