Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great food & very comfortable area suitable for all.”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

“Unfortunately, due to present FCO travel restrictions we were unable to use the lounge in this occasion as our flight/cruise was cancelled. However I would say the whole booking process and subsequent cancellation and refund by Executive Lounges (Aspire Manchester Terminal 2) was handled efficiently and promptly. We were disappointed not to be using the lounge but will not hesitate to book again when the current travel situation returns to some degree of normality.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Friendly staff”

Helpful Report

(Montego Bay Airport Lounge) - Posted 5 years ago

“I would have loved to have used the lounge, however, my flight was cancelled 48 hours prior to our departure. Attempts to advise you via telephone, and reclaim my money were totally futile. As you have my email address would someone be kind enough to contact me regarding my refund?”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“I was very disappointed at both the choice of food and drinks. Didn't feel it was value for money whatsoever other than having a seat and access to WiFi. The lady on reception was lovely with excellent customer service. We were one less in our party due to one person not travelling because of the covid-19 situation are you offering refunds during this time?”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“We love to use the Executive Lounges, they are comfortable and much quieter than the main waiting area, you can also get a free drink while you wait and even a snake, which when you consider you would purchase anyway, it is very good value for money.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“When I visited it was incredibly busy and we were left waiting for a seat despite booking in advance . When we finally got a seat we didn't have access to a power point to charge our phone (which is mostly why we wanted to pop in). I feel that they should prioritise people who booked as during peak times it can be very busy. Other than that the food is good quality and plentiful and the Staff are excellent.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 5 years ago

“Always found the lounge fantastic, staff have always been friendly & helpful. A great way to start our holiday.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Due to the covid 19 break out and the cancellation of all Indian visas, I was unable to experience of the aspire lounge, so unable to offer my opinion at this time, the pics and others reviews it sounds great. I would hope at some point to be able to experience it for myself, hope all staff ok and stay safe”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Although our trip got cancelled I was impressed with the way my booking was refunded”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Was cancelled due to Coronavirus but normally love your lounges but find the one at T5 Heathrow one of my least favourites it's not big enough and never any staff around if your on any early flight”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“I have always had a great experience of executive lounges. The service during the booking process is courteous and friendly and very quick and simple I've recently had to amend a booking and the service was fantastic. Would always recommend booking direct. I have always had a good experience in the lounge itself too. The availability of food and drinks is great and a lovely start to a holiday”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“We were arriving early morning at Heathrow from Miami and had a connecting flight to Newcastle. Unfortunately our connecting flight was cancelled and we had to wait 8 hours at Terminal 5 for the next flight. So I booked this lounge for some comfort. But you only get a maximum of three hours before your flight and, of course, need to go to your gate long before departure, so you don't get three hours. Consequently we had to sit in the terminal for quite some time before our lounge booking. We arrived in the lounge at 11.30, half an hour after breakfast food finish and the all day food started. However breakfast was still there, undercooked bacon and dried up sausages. Not good. This was eventually replaced by the daytime offering that looked somewhat unappetising. Apart from that there is sliced ham, cheese and not much else. There was no bread at all, there should've been, so no toast, no sandwiches. They guarantee you a seat in this lounge, but is long and harrow and seating is hard to find. Many of the seats are just bar stools, there are tables and chairs, but all that was available to us was a very small table up against a wall with two chairs, we were not very comfortable. The drinks selection was probably good, it was too early for a gin and tonic, so we only had diet coke. For two people the cost was well over £60 and in my view was very poor value for money. The lounge was busier that the terminal, and there is a much better choice of food in the terminal. We were able to sit in the terminal and would easily have been able to buy food and a drink for less that £60. This lounge is not worth the money and I will not be booking again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Flight was cancelled payment received back very promptly with no cancellation charge”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Always had a good experience Friendly staff and good choice of food”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Lovely - staff were amazing and it was clean and tidy. Only critique is that there were no toilets in the lounge.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Flights were cancelled due to Cov-19 Full refund - thank you. I will book again in the future.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“It was a haven after arriving four hours early for my flight at a worrying time when the Covid 19 virus was beginning to make headlines. I relaxed, had breakfast, read the papers, recharged iPhone and iPad and enjoyed a comfortable and peaceful corner to myself. The staff were courteous and spent their time cleaning surfaces with bacterial spray so it felt as safe as it gets. There was a hand wipe facility close to the food area, all was being done that could be done at the start of this outbreak . Thank you.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“I am unable to make any comment due to the fact that our flight to Cyprus was cancelled due to the Corona Virus so we did not get to the Lounge. It meant that the Wedding we were due to attend and me giving away my Grand Daughter was cancelled and the dream 2 week exclusive Resort Hotel was cancelled. I do, however look forward to trying the Lounge on our next holiday. I have put Very Good on the review in anticipation that it will be true when we next try it.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Nice food great service and will visit again.”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews