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Executive Lounges Reviews

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

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Executive Lounges 1 star review on 29th April 2025

Executive Lounges 5 star review on 9th April 2024

Executive Lounges 5 star review on 9th April 2024

Executive Lounges 5 star review on 9th April 2024

Executive Lounges 5 star review on 10th December 2021

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Myself and a friend happened to be the first two visitors to the Brand New Aspire Lounge at Edinburgh Airport. Staff very friendly and helpful. Food & Beverages: Excellent, Will definitely return”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Really impressed, we usually use No.1 lounge but it hadn’t reopened by the time we travelled. The staff were lovely, a nice large table had been reserved us as we a party of 5. The food was very good though understandably the choice was limited. Excellent glass of french rose too. Will definitely use this lounge again.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Some staff excellent but 0ne really rude”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Very poor food if you only allow three drinks per person due to COVID I don’t understand why you should reduce the price”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Booked the Luton lounge but my flight was cancelled so I transferred by lounge booking to Gatwick for an alternative flight with no problems. Great to see the lounge open - the only one at Gatwick. Departure lounge had very few food options open so was handy getting in to the lounge. I was told to use my original Luton airport booking reference but it wasn’t recognised at the entrance so spent a little longer than usual clarifying my booking. The bar was still fully stocked and the reduced menu was pretty good. The hot food option looked unappetising but tasted great! For sweet there wasn’t a great range but the cream tea scones were nice. Staff were great as ever and the lounge was so quiet it was a pleasant stay whilst awaiting our flight.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Lovely experience at the start of my holiday. Very clean and quiet plenty of space. The staff were very friendly and helpful. A good selection of drinks and food.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Limited food options, had to ask for vegetarian and all they had was a veggie sausage in a bap. Left and went to Wetherspoons, which was much better. Waste of money”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Very hard to find a member of staff to serve me. Tables left with dishes and not wiped- would not return. Soup pots half full- total waste of money”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Staff were great. With covid restrictions it felt like poor value for money, selection of food was poor and my kids did not eat much. It was great to have a table reserved however our table did not have any plugs to charge devices.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Shocking! There was supposed to be table service to comply with Covid social distancing, there wasn't. The staff spent more time in the room behind the bar, laughing and joking than actually being up front with the customers. All drinks served in plastic glasses. Waste of £160.00”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“The lounge experience was not quite as good as normal but that is too be expected in the current circumstances. It was still very nice and the service was as good as usual.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“It is difficult to review as we did not have enough time before our transit flight to enjoy any food, etc. However, we did use the shower facility which was OK but we did expect to have access to a toilet, which we did not.”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

“I booked on line for the lounge , for three adults and three children, when we got there we were told they were due to close at 16:50 when our flight didn’t leave till 18:30! The manager eventually let us in for one drink! Still waiting for my money back !!! So poor why take the booking when you close so early !!!!!!!!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Great service - flight was Delayed and then cancelled and very helpful in allowing us to amend booking and have re-entry”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Due to the current situation around COVID-19 the lounge experience was very nice and relaxing the staff were incredible very clean and tidy The food was fresh and delicious and plentiful and the price was very reasonable”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“We booked the lounge from 15.00 to 18.00 We were not told that the lounge closed at 17.00 when we booked or when we checked in We were given plastic cups to drink out of and the food was very limited and not replenished We were very disappointed to tell the truth We always use lounges before we fly and as regular travellers we are use to a better service”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Very welcoming, very clean but due to Covid circumstances, the menu was very restricted.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Unfortunately both Inverness and Bristol on my return were both closed So my bookings had been Cancelled by yourselves As they were in March when I last tried to use them both But both wonderful lounges ( both of the Bristol ones) and the staff in inverness are very helpful and attentive Always look forward to using them”

Helpful Report

(Inverness Airport Lounge) - Posted 5 years ago

“I booked the lounge for my cousin, Victor King. Because of now having to fly from Heathrow he had a very long journey and something to eat and somewhere comfortable to sit was important to me as he is 79. We had looked on line at the food available and the fact that it was table service. There was basically no food and it was self-service. He managed to get some tomato soup in a polystyrene cup. There was no bread or rolls and eventually he "filled" himself up with a hot chocolate. As he said, at least he had somewhere comfortable to sit and he did have some wine. One of the staff there had such a short skirt on that when she bent over, knickers were revealed. Regards, Sheena”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Top modern hat vieles freundliches Personal.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 5 years ago

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Executive Lounges is rated 3.9 based on 28,093 reviews