Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having read some of the unfavourable reviews we were not anticipating a relaxed experience. However, unlike some reviewers we did not encounter any rude or unhelpful staff, and the lavatories were very clean. Service was slow at times - 20 minutes before someone came to take our order. However, I think our arrival may have coincided with a very busy time, because nearly all the seats were taken, so perhaps unsurprising that the staff found it difficult to provide a speedy service. Overall, a pleasant surprise.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“As we had used Manchester Aspire Airport Lounge T1 before, we decided to book it again. Although the arrangements for COVID were done well, the shortage of employees caused long lines to order food and drinks, which was also served in limited amounts.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Really comfortable lounge and excellent helpful service-from the staff Limited food at the moment but they did their best to help me.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Feedback on Luton Aspire. Pleasant and polite staff - thank you. Slow and elongated check-in process for staff to follow? Always queues to get in. Understaffed and therefore slow service. No menu cards so unaware of offering. No bread, toast or bun served with full English but there was lettuce?! Thank you.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“It is a nice way to start your trip, staff friendly”

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(Newcastle Aspire Plus) - Posted 4 years ago

“In the current climate where things are different to how they used to be we were still welcomed and treated very well. Lounge and facilities were very clean”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Excellent service however would like to say when serving shorts not to put all of mixer in the drink”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Very relaxing and Covid safe ! Just what we needed . Thankyou”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

“Visited on the 22 Sept 2020. The buffet service is currently suspended until further notice, whatever you want, you'll need to ask one of the staff and they'll fetch it for you. I didn't have any problem with it. The upside was the lounge was deadly quiet at what should have been a busy time in the afternoon.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“14 persons in the group. Due to covid not a good experience very slow service also lack of communication. But will return and hopefully it will be back to a first class service x”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Good lounge”

Helpful Report

(Lounge @ B Cadiz) - Posted 4 years ago

“Place clean and quiet. A more varied serving is desired.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Difficult time but ok”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Hi.unfortunately we didn't travel as our holiday was cancelled. And I didn't cancel my booking to the lounge as I I thought it would be short notice. However,when I spoke to Philip regarding a change in times,he was amazing,very helpful and accommodating. So although I cant give a review of the lounge,I will give Philip 5 stars. We hope to book the lounge next year when we travel in June.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“In the midst of Covid it was exceptionally quiet. Assisted buffet but very relaxing and enjoyable. The staff were pleasant and helpful. I much rather relax in the comfort of an executive lounge than sit in the main departure lounge at Bristol airport, particularly during these times when you feel you cant relax. Worth the money as plenty of choices and not much more than a meal and couple of pints in the main departure lounge.”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

“First thing to say that staff were brilliant cannot praise them enough and we felt safe If this pandemic is going to go on much longer than we all thought you will have to become more imaginative about food. Fine for veggies/ vegans which we are not However we will continue to use you as lt is a so much better environment than the main airport”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“We've never used an Executive Lounge before, but given the present situation we thought it was a good idea. It was extremely pleasant, friendly people, my husband enjoyed his breakfast (2nd one of the early morning), the reason I've given it only 4 stars is because it doesn't have it's own toilets, that would have been very nice indeed.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“We visit the lounge a lot Usually at breakfast time was bit disappointed with food on offer being after 12pm as my daughter has nut allergy and wasn’t able to eat any food as main on offer was with nuts and was sitting next to the other food so couldn’t take the chance if it had touched Wouldn’t have thought you would have put a meal out with nuts especially with so many people having allergies to them and the other option was butternut squash”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Very limited choice of food but still good value.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Clean tidy quiet”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews