Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the lounge usually but because of the covid situation it's a waste of money.the food quality was not good and the selection rubbish.until measures are lifted I wont be using again”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“The lounge was very well organised, the staff were very friendly and extremely helpful. The food was excellent. It all made for a very pleasurable experience.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Loved it, it was quiet, peaceful and we felt exceptionally safe in here has opposed to the hustle and bustle of the airport itself. The service was first class and the breakfast hot and delicious, we would highly recommend the lounge. Until next time thank you for your incredible service”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Exceptional services in these difficult times. Staff very attentive and nothing was too much trouble.”

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(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Hi.unfortunately we didn't travel as our holiday was cancelled. And I didn't cancel my booking to the lounge as I I thought it would be short notice. However,when I spoke to Philip regarding a change in times,he was amazing,very helpful and accommodating. So although I cant give a review of the lounge,I will give Philip 5 stars. We hope to book the lounge next year when we travel in June.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“From entering to leaving we had a wonderful experience. We were greeted warmly and were told of the services. The choice of food and drink was very good.”

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(Luton Aspire Airport Lounge) - Posted 5 years ago

“The staff went that extra mile to cater for my needs and comfort. The staff I spoke to had warm, friendly, 'can-do' attitudes.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Very good experience. Nice and clean and staff really lovely. Food was lovely though choices limited. I realise it’s because of the Covid situation. We will definitely be using again next year. The only thing I didn’t like was the toilets. Not enough of them and not very clean.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Nice and quiet and felt very safe with how you setup social distances.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“So peaceful and relaxing. Friendly staff. Food good. With the COVD situation they handled it very well and still made our experience very relaxing”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Very relaxing start to our holiday”

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(Bristol Airport Lounge) - Posted 5 years ago

“I cancelled (Covid)a reservation in January 2020 for a reservation in June 2020 Upon cancellation, an auto response stated that the refund was sent. To date, still no refund issued. Perhaps it is an error but I still am awaiting the refund (8 months) October 2 2020”

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(Montreal Airport Lounge) - Posted 5 years ago

“Arrived early in the morning to a cheerful welcome from staff. Served with an excellent cooked breakfast and plenty of coffee. The lounge was a great place to send two restful hours waiting for my flight.”

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(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“In the midst of Covid it was exceptionally quiet. Assisted buffet but very relaxing and enjoyable. The staff were pleasant and helpful. I much rather relax in the comfort of an executive lounge than sit in the main departure lounge at Bristol airport, particularly during these times when you feel you cant relax. Worth the money as plenty of choices and not much more than a meal and couple of pints in the main departure lounge.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“First thing to say that staff were brilliant cannot praise them enough and we felt safe If this pandemic is going to go on much longer than we all thought you will have to become more imaginative about food. Fine for veggies/ vegans which we are not However we will continue to use you as lt is a so much better environment than the main airport”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“I have used The Lounge at Glasgow Airport twice in recent weeks, my wife and myself booked the more expensive option in The Lomond Lounge on the first occassion. It was excellent, choice and standard of food was superb and great service from your staff. On the second occassion, myself and a group of friends used the less expensive option in what would have beeh The Sky Lounge, however de-canted to The Lomond again. This option was also good for what we required, again friendly and efficwnt staff service and a great place to start your holiday. I would fully recommend both these options to anyone.”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“Very clean comfortable environment Staff very smart attentive without being overpowering Food drinks etc very good Service very good with smiles Overall very good 👍😇 Thanks Callan”

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(Newcastle Airport Lounge) - Posted 5 years ago

“Excellent service food was excellent felt safe with the covid 19 going on”

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(Newcastle Airport Lounge) - Posted 5 years ago

“The lounge felt safe, restrictions were in place but it was still an enjoyable experience. The food & snacks were good and there was no queueing for drinks”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Service was excellent during my recent visit considering the current COVID regulations and restrictions. Lounge was comfortable, spotlessly clean and the staff were friendly and attentive.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews