Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great time as before lovely staff apart from polish male worker that was extremely rude infact intrupped another staff member to stop them from surviving us. Was completely humiliating in front of the busy lounge! But apart from that one man all staff were lovely friendly and helpful.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“We attended the Aspire Lounge at Manchester T1 on 19th September and were very disappointed. There wasn't enough staff to cope with the number of customers visiting. The bar continually had a long slow moving queue, as the staff were expected to serve drinks, take food orders, and answer customer queries/complaints. The salad bar was empty and only replenished quite some time later. As we were delayed on arrival due to airport processing, we were limited on time, so these delays and shortages virtually rendered the visit as pointless. As a regular user of Airport loungers we do not intend to use Aspire again. Not a pleasant experience or value for money.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“considering the covid virus the staff made it very pleasant and comfortable. they were very clear with instructions when we arrived and everybody seemed to play by the rules. There wasn't as much on offer to eat but what was there was lovely, the staff were very attentive and quick with service. I will book again in the future when i travel. thank you”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Very nice start to what is a stressful time at the moment.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Quiet clean and comfortable, but food selection very poor. Soft crackers with rubber prepacked cheese, hard dry scone wjith large clotted cream and jam, most of which wasted as scone hard and very crumbly. Bad choice for this type of environment. No1 lounges much better.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“14 persons in the group. Due to covid not a good experience very slow service also lack of communication. But will return and hopefully it will be back to a first class service x”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Good lounge”

Helpful Report

(Lounge @ B Cadiz) - Posted 5 years ago

“Me and my partner Danielle and r baby daughter was not happy wit service no food for children,ques were so long ,hot food was served cold,not worth the money we paid,not organised properly”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Place clean and quiet. A more varied serving is desired.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 5 years ago

“Not very good service they were seeing to people after w e went in. And we felt we were invisible”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“While understanding the limited menu in the current circumstances the selection in my opinion was very poor. The lounge was very comfortable and plenty of hygiene stations. Staff friendly and helpful.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“The lounge was well managed and measured out in due to Covid, anyone who wasn't following the rules were being spoken to”

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(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Difficult time but ok”

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(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Whilst I appreciate COVID impacting things, I was very disappointed with the food choices. I quite fancied the curry only to find It unexpectedly contained chilli of which I am allergic. The other choices were un appetising. I found myself stuck with the soup which whilst was very tasty it was not very filling. I would have also expected to find the toilets within the lounge and not outside back in the airport Overall I did not find it value for money”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“This was our first visit to lounge, and sadly have to say wouldnt visit again. Obviously due to covid it was going to be limited menu but didn't expect how limited it would be. Small portions and when went to bar was questioned why I was ordering two drinks,even though one was for me and other for my partner who was travelling with me. I did feel was filled to capacity and was quite a wait when ordering food and drinks. Sad to say I don't think would pay the £57 fee again, and was disappointed with the experience, although we were excited to start our holiday off in the lounge 😢”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“1of the staff thought she owned the place and put every 1 on rashens . i book every time I go away .and will never book with u again we ended up coming out and going to main bars etc in airport a total waste of money and if I paid by my credit card would be putting in for full money back ............... NOT RECOMENDED BEWHARE”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“I found the experience very enjoyable Me and my partner really enjoyed ourselves and would recommend your lounge to anyone going to Manchester airport i thankyou for a pleasant experience p.s we would be very grateful for 2 complimentary places that would be awesome x”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Clean, friendly staff and a good general selection of quality food and beverages taking into consideration the limitation imposed by COVID 19 restrictions”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“We booked the Newcastle Aspire lounge as we were travelling to Turkey with 4 grandchildren, all who have various parts of the Autism Spectrum. It is great as it is quiet, for them and it is not crammed with people, both of which can affect the children. Due to the Covid19 it did not have the full menu but what was there satisfied the kids. It is very clean and tidy A great way to start the holiday.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Great way to start your holiday with excellent service in the lounge”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews