Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous start to the holiday in comfortable and relaxing surroundings, away from the hustle and bustle of the main departure areas. Food was excellent as was the variety, and a reasonable selection of drinks were available”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“In the current climate where things are different to how they used to be we were still welcomed and treated very well. Lounge and facilities were very clean”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Super great as always, i had booked the wrong lounge but the gentleman was kind enough to allow me to use Lounge 41 which was close to my gate. Plenty of food and drinks offered, overall i will use again.”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 5 years ago

“Excellent service however would like to say when serving shorts not to put all of mixer in the drink”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“We were notified that the lounge was not open until 5am, so we arrived at 5.20am. We were greeted courteously & told all food & drink would be table Service. This initially sounded fine as the place looked virtually empty so we assumed the service would be swift and efficient. We then had to wait 40 minutes for a bacon bun & cooked breakfast. The quality was appalling. Everything was dry & over cooked, no butter on the bread, which was stale, making it too dry to eat, the tea was cold & served with uht pots of milk. We thought spending an hour in the “Executive Lounge” before our flight would be Covid safe & relaxing. In fact it was stressful as we were constantly clock watching hoping our food & drink would arrive in time for us to eat it & worrying when more customers than anticipated began to fill up the available seating. The bench seat adjacent to me had a large tear in the vinyl & the viscous aircon made the whole room freezing cold. All this cost us £60! The biggest waste of £60 I’ve ever spent.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Great visit to the lounge at John Lennon Airport. Given the current conditions We felt safe. Everything was spaced correctly, a one way system was implemented and table service by staff who were really friendly. This is our second visit to JL lounge and will definitely visit again. Thank you”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Terrible!!! So not worth the money and a disappointing start to my holiday.... Food was cold and of terrible quality and hardly anything available.... would not bother again”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“First time in the lounge since it has been refurbished and it it lovely. Nice to see the same friendly staff. I like the lounge it is a nice treat and a lovely way to start your holiday”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Lounge had not given any thought for food for vegans. They came up with some extremely poor substitutes - and in very small portions. But maybe the most disturbing was my wife and I ordered tea. It came lukewarm at best - in England of all places. Very poor value for the money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“This was our very first visit to an Executive Lounge and despite the Covid regulations that were in place, we enjoyed our time whilst waiting for our flight. The food was good and even included gf choices (which as a Coeliac sufferer was much appreciated) although it would have been nice to have more choices available as only certain dishes on the menu were available that day. Staff were very friendly and helpful and nothing was too much trouble.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Fantastic service as usual and felt very safe during this covid time . A first class lounge”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“24th September me an my wife attended your lounge. I must stress at this time we have attended many times over the years. We stayed for 1 hour. Put briefly. The service was shocking. Our waiter was just too busy on the phone than serving us. He taken our drink and food order. Then paced up and down on the phone the whole time we was with you. After 25mins I walked over to the front desk the lady was just lovely. In a instant we had food and drinks. But to be fare our experience was already tarnished. You must do better if you wish to have repeat business. For me and my wife though. Very very Poor service and the food that wouldn't fill a mouse.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Unfortunately my flight was cancelled so I did no get to use the lounge. I have used them on the past and found the food & drink excellent with a good atmosphere. Will continue to use them when things get back to normal again.”

Helpful Report

(London Gatwick Airport South Terminal Club Aspire Lounge) - Posted 5 years ago

“Lovely lounge,we was the 1st ones in at 5am. However we sat and waited for 35 mins before being served (only when we finally asked them) Other people came in after us and got served before, because we was quiet we got forgotten about. Food was okay however overall very unhappy.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“What a great start to our holiday. Lovely friendly staff who are very accommodating. I have allergies and they were amazing with me. Thank you for a great start to our holiday. We would definitely be visiting again on our next travels.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Went on 23rd September 2020 and wasn't very impressed as you couldn't just go up and help yourself, I don't see why not as you could go up for your own coffee 🤷🏼‍♂️ I won't be booking again until the current situation is over”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Very good service during the Covid rules at the lounge. Table service and not over booked.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“The food was terrible. I have already e mailed a complaint about the poor choice, the quality of the food, the fact that our soup and main course turned up at the same time, the absence of popular drinks and only diet colas. Very poor value for money. I paid £90 for the 3 of us. I would have got better value elsewhere in the airport. We usually use No. 1 lounge, which is excellent but it was not available on this occasion. I will not be booking your lounge again. I think a 50% refund would be reasonable but I was refused a refund in response to my complaint.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Very relaxing and Covid safe ! Just what we needed . Thankyou”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Visited on the 22 Sept 2020. The buffet service is currently suspended until further notice, whatever you want, you'll need to ask one of the staff and they'll fetch it for you. I didn't have any problem with it. The upside was the lounge was deadly quiet at what should have been a busy time in the afternoon.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews