Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time in an Executive Lounge. Extremely impressed with all staff members, all very attentive, with a smile! During these terrible times we all have, it was a pleasure to relax, be waited on, before our flight from Luton to Rhodes. Will definitely use again, and hopefully try the “ buffet” system in the future.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Absolutely appalling service!!! We were sat waiting for service for 20 minutes, eventually I asked a passing waitress for service and she said she was busy. We walked out and went to the bar, where the service was fantastic I may add. Will not use again. I am a travel writer and I have reviewed the lounge for the publications I am a member of.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“The lounge was very exclusive we was treated very well well everything we asked for we got I would give the lounge in Manchester Airport 100%”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Absolutely Spot On During The Silly Times Of Covid Are Stay Here Was Welcoming N Service Was Inclusive”

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(Liverpool Aspire Lounge) - Posted 5 years ago

“Good experience on our recent visit. Friendly staff. Good Covid safety measures. It was a very calm place to be. The only thing that could have been improved was a wider range of food but we do appreciate the reasons why it is restricted. Perhaps a gradual increase might be possible. We have already booked for our next visit.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“We had a excellent visit to the lounge all the staff were very helpful and friendly food was great and the area was very clean would definitely recommend to all family and friends .”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Really disappointed with our visit to the Club Aspire Lounge at Gatwick North. Facilities very minimal, very poor choice of food. Bread mouldy and meat inside bread of very poor standard. Did not even have ketchup, we’d have been better off going to Wetherspoons and actually being able to get what we wanted for breakfast. Toilets dirty. Really poor standards and started our holiday off in a disappointing way.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Great items service all in all a ok”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Staff and service was excellent”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Clean, comfy, relaxed atmosphere. Good choice of drinks, food could be better in the afternoon”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Having read some of the unfavourable reviews we were not anticipating a relaxed experience. However, unlike some reviewers we did not encounter any rude or unhelpful staff, and the lavatories were very clean. Service was slow at times - 20 minutes before someone came to take our order. However, I think our arrival may have coincided with a very busy time, because nearly all the seats were taken, so perhaps unsurprising that the staff found it difficult to provide a speedy service. Overall, a pleasant surprise.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Great staff”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“As we had used Manchester Aspire Airport Lounge T1 before, we decided to book it again. Although the arrangements for COVID were done well, the shortage of employees caused long lines to order food and drinks, which was also served in limited amounts.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“In a very difficult period,it was very assuring to find the lounge working efficiently and with high respect for the regulations,thank you to all the personnel”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Great stay in the longe. The only downside was having to sit separately, which seemed ridiculous when we had travelled together, gone through the airport together, then would be sitting on a packed plane for 4 hours! Spoiled our experience completely.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Excellent service in the difficult COVID Times”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“I know these are difficult times for everyone, but I was extremely disappointed with the service here.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Very cold place , awful 2* food, hard to get service.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Amy Thank you for taking the time to leave your feedback. I am sorry to see the lounge was cold, we were made aware of an issue with the heating that is maintained and operated by the airport and this has since been resolved however I do apologise for the inconvenience. I have forwarded your comments to the lounge manager to ensure service improvements are made. Kind regards Aspire Lounge Team

Posted 5 years ago

“Excellent”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Wilma Thank you for taking the time to leave your 5 star review. It's great to see you enjoyed your visit and we hope to see you again soon. Kind Regards Aspire Lounge Team

Posted 5 years ago

“Poor food Poor service Won’t waste my money ever again”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

Dear Alan Thank you for taking the time to provide your feedback. I'm sorry to see the food was not to your taste and I will forward your comments to the lounge manager to ensure our usual high levels of service are being delivered at all times. I do apologise for the experience you describe. Kind Regards, Aspire Lounge Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews