Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff on arrival. Sanitizer by main door. Fully explained COVID precautions taken. Shown to available table using a one way system . All table service with a limited menu which was to be expected but staff regularly checking we had everything we wanted and if more drinks were required. Obviously a lot different to all of our other visits but we felt all safety measures had been put in place.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“I have used the lounge prior to the new restrictions and it was okay however I was not impressed by the service this time. The breakfast was served in a box which was not very nice and the menu was very limited, it was not worth the cost. I’m sure there would be ways around this as implemented abroad... like the use of gloves etc. Why did they feel the need to serve breakfast in a box ?!? And not provide a plate to even tip it out on? Not worth the money ... food was rubbish don’t think I’ll bother in future.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“The lounge was sub zero even the staff were freezing doing star jumps to keep warm. Never again”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“We were given passes as a gift, so it was a nice start to our holiday and first time in the lounge. We found it easily and reception were friendly and efficient. It was really early in the morning so it was quiet, but the staff were helpful and there was a good choice of food and drink. We enjoyed bacon rolls and a couple of beers. A great start to our trip.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“Lounge has had a refurb. Whilst it doesn't look much different, flight screens are in more accessible places and the food has been greatly improved! We had an excellent genuinely personal service and were very well looked after. I even mentioned that the piped music sounded like royalty-free lift music, so they changed it, they were good humoured about it and we all laughed. This was just after covid re-opening and it was almost empty.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Really comfortable lounge and excellent helpful service-from the staff Limited food at the moment but they did their best to help me.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Feedback on Luton Aspire. Pleasant and polite staff - thank you. Slow and elongated check-in process for staff to follow? Always queues to get in. Understaffed and therefore slow service. No menu cards so unaware of offering. No bread, toast or bun served with full English but there was lettuce?! Thank you.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Oasis of calm, tasty breakfast, great service, what more do you want.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Absolutely perfect lovely full english coffee lovely staff was amazing well done aspire shall use you again”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“When on arrival at Glasgow airport, we discovered the lounge that was booked was closed , we were sent to the lomond lounge, where all drinks were not free you had to pay for premium drinks. That we did not do it would have been nice to have been told that during these unexpected times that the lounge booked was closed , was rather disappointing”

Helpful Report

(Glasgow Airport Lounge) - Posted 5 years ago

“Had a very relaxed time in the lounge. Staff were very friendly and accommodating. All hygiene measures were in place and they were adhered to. Would definitely return.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 5 years ago

“First time in Brs lounges since Covid. Checked in nicely and quick it was quiet so drink order taken with ease. But food was so bad, cold and I couldn’t eat it. Service got worse as it went along. Worst experience in a lounge overall. Won’t book Aspire again.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“It ha everything you would need for a relaxing visit before flying.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“As ever the welcome was a warm Liverpudlian one, the staff were friendly and attentive without being in your face.The food and drinks on offer were good considering the conditions we are all living under and the lounge is comfortable and nicely refurbished. Would highly recommend a visit anytime and we will be back next year.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Very slow service poor quality food”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“We used the Aspire lounge before our flight 26/9/2020. The service and food and drink were excellent even with the limited menu. We felt safe and spent a few hours in the lounge before our flight I would recommend this lounge to anyone especially at these worrying times with COVID they were talking all the necessary measures to look after everyone”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“It is a nice way to start your trip, staff friendly”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“We arrived mid afternoon after a stressful journey on the trains. We had our baby son with us so we needed somewhere quiet to rest for a couple of hours. The staff were very attentive and helpful. We found a nice spot in the lounge and felt relaxed and comfortable. The food menu is good, although the portions are small. Worth the money and would use it again.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Fabulous start to the holiday in comfortable and relaxing surroundings, away from the hustle and bustle of the main departure areas. Food was excellent as was the variety, and a reasonable selection of drinks were available”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“In the current climate where things are different to how they used to be we were still welcomed and treated very well. Lounge and facilities were very clean”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews