Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No drinks, no food, ceiling was pouring with water. Absolutely disgusting.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“The lounge due to covid was really awful, it took ages to get my extremely small breakfast and was only allowed one alcoholic beverage. I understand that this is due to covid but my advice would be to scrap the lounge untill all rules are lifted. It's not worth the price. (I normally love the lounge and think it's great value for money and very relaxing)”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“Awful breakfast. Poor sitting availability. Low quality hot drinks. Terrible value.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Food options where very poor and portions extremely small. Lounge is lovely but not worth the price in my opinion anymore”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“You cancelled it it did not happen so why are you sending me a review. I am now on holiday and before I went you did not even have the courtesy to reply to the fact j wanted to change the booking you cancelled to next year. If I could give you a minus 20 this year I would.”

Helpful Report

(Newcastle Airport Lounge) - Posted 3 years ago

“Sorry can't give you a review. We never visited your lounge. We had booked Liverpool Airport Lounge to be told it was not open We are still waiting for our refund!!!!!”

Helpful Report

(Liverpool Aspire Lounge) - Posted 3 years ago

“All there was to eat hot was either a bacon or sausage bap. Coffee was disgusting. I won't be visiting this lounge again or paying the extremely high price for such a small menu.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Not worth the expense. Despite having Dragon Passes I had to pay £50 for entry. When we logged in to the lounges website to order food, one of the options for method of entry was Dragon Pass. Rip off.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Was sold the lounge, arrived to find it closed! Have emailed for a refund and no response”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“Paid for lounge in Bristol but we were informed it would not be open and would receive a refund. However to date no refund received. Please could you process ASAP. Thanks”

Helpful Report

(Bristol Airport Lounge) - Posted 3 years ago

“I never had the chance to use the lounge as my holiday was cancelled. I have emailed prior for a refund but I am still awaiting confirmation.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 3 years ago

“Arrived a little later than booking because of traffic. The Lounge had already closed at 1230. Door locked with no explanation. A person in the airport phoned them. A very helpful lady came down and she apologised and said I would be refunded. I have no refund as yet.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“This is the worst service ever. There is absolutely no customer service and I never got to the lounge but was charged 25 Euro despite calling, writing and going to the reception in person to cancel/amend my booking. THIS IS A SCAM”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 3 years ago

“Package sold wasn’t available. Given one glass of champagne instead of expected bottle of Prosecco. Staff rude, poor English. Some food excellent, other inedible. Pretty grim all around. Waste of money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Arrogant personel and 0 variety in food, very poor unfortunately”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 3 years ago

“Food was average didn’t seem happy to bring drinks and took a while to get them. Wasn’t worry the money”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“The worst lounge I’ve ever visited. The only food offering was stale toastie’s that crumbled when touched. Service was non existence as the staff looked as if they couldn’t care less!”

Helpful Report

(Belfast City Aspire Lounge) - Posted 3 years ago

“This was a very poor experience and I would avoid paying for this at all costs. We had reserved ahead of our departure (by a week) and yet when we turned up we had to wait until a table was free. They were accepting so many walk-ins. The breakfast we ordered was disgusting and inedible. And as for a peaceful and quiet environment this was non existent. Don't waste your money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Booking taken but lounge at Glasgow Airport not even open when we arrived. Extremely disappointed.”

Helpful Report

(Glasgow Airport Lounge) - Posted 3 years ago

“There was not enough staff to wait on the tables so it took a very long time to get served. So much so that we ended up leaving before some drinks we ordered arrived after waiting over 30 mins. The place also looked tired and the seats where very warn! We also has an issue when booking where we used a gift voucher but also got charged on our card even though the amount due was zero. This was solved after calling your office, however I had to call them multiple time to get it sorted. Overall I would not book again as it was not worth the cost.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews