Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We did not get to your longe you cancelled Ian still waiting for my money back”

Helpful Report

(Newcastle Airport Lounge) - Posted 3 years ago

“Bristol and Edinburgh lounges both closed. Very disappointing”

Helpful Report

(Edinburgh Airport Lounge) - Posted 3 years ago

“The service was appalling. We were not shown where our reserved table was and had to wander round the lounge for sometime. We had a party of 5 and were expected to use a low style coffee table for eating. The menu was very limited and had no information or anything suitable for someone with a dairy allergy. Staff very unhelpful when asked for more information. I was told the scrambled egg cannot be made with soy milk as it comes prepacked and is just heated up. We left after 5 mins as it was so poor. The whole experience cost £150 for our party of 5. We felt unwelcome, second class and ignored. My daughter was left very upset. I strongly advise the Aspire team to provide allergy information on the menu before someone is seriously ill. I also advise customer service training and clearer information.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Very poor, service slow, lack of choice”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Booked and paid for visit at London Luton Airport only to be informed on arrival that the lounge was closed. Have reported to Executive Lounges but still waiting for response to my email and refund.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“Took payment then cancelled two days before our holiday , have emailed and called still no refund . They have also taken a booking from my daughter and done exactly the same . Disgusting company .”

Helpful Report

(Bristol Airport Lounge) - Posted 3 years ago

“Absolutely awful!! We turned up for our booking at Gatwick airport at 11.15 only to find that the lounge closed at 09.30!! I emailed the customer services on the 26th August and to date, the 8th September, I am still awaiting a response!! If I treated my customers like this I would already be out of business!!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 3 years ago

“Booked for my son as he had a long flight ahead and it was the first time travelling alone but he never made his lounge appt due to a mess up in travelling from Manchester with BA to checking in with American Airlines. Very disappointed - should be able to get a refund”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Very disappointed they cancelled it we were so much looking forward to it z”

Helpful Report

(Liverpool Aspire Lounge) - Posted 3 years ago

“Not one clean table. Had to clean our own table. Not Covid friendly. Vegetarian sausages inedible. Not worth the money and wouldn’t book again”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Poor experience overall, minimal food and beverage choices with tiny portions, no external view at all or atmosphere. Stayed only 15 minutes preferring the airport restaurant areas, a first for us as regular lounge users.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 3 years ago

“The lounge was unclean. The food options were non-existent. There was a apple or a banana and little to no buffet cold or hot. The drinks were OK.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 3 years ago

“I cannot review the Aspire plus lounge as YOU cancelled the booking one week before I travelled. I’m waiting for some form of recompense.. But I won’t hold my breath.”

Helpful Report

(Newcastle Aspire Plus) - Posted 3 years ago

“We would love to be able to give you our opinion but when we turned up at your lounge in Gatwick we were told it was closed due to lack of customers even though we had booked and paid! We were also told we should have received an email advising us of the closure which in fairness we did but not until 24 hours after the event! I think your customer service is non existent and your care for customers abysmal! Thanks for the 20% discount offer on our next booking but rest assured we won’t be using it!”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 3 years ago

“Didn’t even get chance to stay in the lounge as Received an email saying it was not opening on the times I had booked was told to ask for a refund that was on the 16/08/21 and have still not received my refund it is now the 31st august was informed that money would be refunded back to my account I think it’s a disgrace that I am still waiting for my refund not very good customer service”

Helpful Report

(Newcastle Airport Lounge) - Posted 3 years ago

“Poor food selection, Ordered beans on toast, bread was like a brick I can only assume toasted in bulk and then left for when needed. Over crowded and a slow check in process. Side note who orders that veggie sausage? its grotesque, many better options that people might actually enjoy that want to help offset their travel by becoming vegetarian. Disappointing for the cost would have been cheaper and we would have had better food out in the airport. Compared to other lounges I have visited at the same/similar price range this has been the worst experience thus far I will leave a positive that the bar tender although we had no interaction with him was very enthusiastic and appeared to have a genuine passion for his job role!”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Are you kidding me?? You cancelled my booking 3 weeks ago and still haven’t given me my refund! Why are you asking me for a review? Get your sh*t together!”

Helpful Report

(Bristol Airport Lounge) - Posted 3 years ago

“We were very disappointed with our visit to the aspire Lounge . Breakfast served in a cardboard box wasn’t what we expected . I do understand changes need to be in place due to covid but this isn’t what I would expect at all. There was a tiny amount of pre packed fruit salads to choose from . No yogurt or cheese or meat selection for breakfast service . The standard of food wasn’t good . The breakfast was missing mushrooms , and the scrambled egg was like pastry . It was unedible . A total waste of money”

Helpful Report

(Newcastle Airport Lounge) - Posted 3 years ago

“Reception service was poor. The requested reserved table wasn’t actioned. The reception stated it wasn’t possible to reserve tables, yet many tables had “reserved” signs on them. The pre ordered drinks weren’t available. We are yet to be refunded for this.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“I will put it down to the fact that we used the lounge at 6.00 am, but I felt we were left to search for drinks and ask for glasses. The full English breakfast was served on a side plate with no choice of eggs and the scones had been heated up in the microwave, making them rubbery and virtually inedible. If you are looking for a wider choice of food and are happy to sit in a restaurant the lounge won't be for you.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews