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Executive Lounges Reviews

3.9 Rating 28,082 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

3.9

Based on 28,082 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 5 star review on 9th April 2024

Executive Lounges 5 star review on 9th April 2024

Executive Lounges 5 star review on 9th April 2024

Executive Lounges 5 star review on 10th December 2021

Executive Lounges 5 star review on 10th December 2021

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food was cold and inedible, the whole two hours all I had was two cups of tea . Poor choices , no pastries left , no yogurt left …for what you charge it was a disgrace . The ham had clearly been reheated because it was to hard to chew . I plan on complaining officially”

(London Heathrow Terminal 5) - Posted 2 years ago

“I got to the lounge and it was closed”

(Manchester Terminal 2 Aspire Lounge) - Posted 2 years ago

“No champagne despite paying in advance for champagne. 90% of the time there was nobody serving at the bar. Food portions were small and cold. No private bathrooms. All in all, a waste of money.”

(London Heathrow Terminal 5) - Posted 2 years ago

“The warm food wqs Terrible it was stale & dry”

(Liverpool Aspire Lounge) - Posted 2 years ago

“Really disappointed, the lounge was dirty although a lady wandered around with her trolley clearing tables she didn’t use her cleaning equipment when people left there table and pushed all the crumbs on the floor, so consequently the floor was filthy ! The buffet consists of cheese and biscuits nothing else and hot food selection was poor , really disappointing.”

(London Heathrow Terminal 5) - Posted 2 years ago

“We were unable to use the lounge. We sent an email asking for credit and have not heard anything”

(London Heathrow Terminal 5) - Posted 2 years ago

“The receptionist assumed We hadn’t booked he also spoke so quickly we didn’t understand what he was saying and the app didn’t wok to order any hot food and my wife had assistance and we were told that the lounge would let the assistance know to pick us up to go to the gate and when we asked at the lounge it was a straight no we don’t”

(London Heathrow Terminal 5) - Posted 2 years ago

“Booking was taken even though aspire are aware of only two hour before check in at the moment and their is only a two hour a slot so only ended up having 1 hour before we were thrown out by staff turnin lights out… food so poor won’t book again”

(Luton Aspire Airport Lounge) - Posted 2 years ago

“We ad the lounge booked and you let us down at the last minute we av tryed contact you but you. Don’t get Back”

(Manchester Terminal 2 Aspire Lounge) - Posted 2 years ago

“I booked 2 spaces at Heathrow for the 16th November but the lounge was closed. When will I get a refund??”

(London Heathrow Terminal 3 - Club Aspire) - Posted 2 years ago

“Basically a bar. Absolute mis selling at its finest. Massage chairs, there is ONE. Spent best part of ten mins here. Won’t be wasnt my money again. Sleeping area was a load of couches - just ridiculous, never seen something so stupid.”

(Lounge @ B Cadiz) - Posted 2 years ago

“The old aspire lounge I used for 15 years This one was terrible Really poor breakfast only thing I liked was coffee Complete waste of money”

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

“I was extremely disappointed. Poor choice of food and I will not be returning.”

(London Heathrow Terminal 5) - Posted 2 years ago

“I was very upset and disappointed as I arrived at the lounge to be told it’s not been rebooked in after receiving an email the day before to say that the escape lounge was closed and there was moving us to a different one”

(Manchester Terminal 2 Aspire Lounge) - Posted 2 years ago

“Very limited food and beverages, small lounge, no room to spread out and relax. It was cold and no toilets.”

(London Heathrow Terminal 5) - Posted 2 years ago

“The lounge was very small and had uncomfortable chairs. Not all chairs had access to power for phones and. Imputes. Not much of views of the airfield as stated. Was told we could not sit at other higher tables as these were for larger groups so had to eat our breakfast off of very small tables at low levels. Very uncomfortable to eat from. The choice of food was poor. No magazines like other lounges we have visited. Staff on entering were so uninviting, with no instructions on what to do. The toilets were back in the terminal so no benefit paying for the lounge either. Very disappointing and would like a refund as do not feel it was any better then sitting in the terminal in fact I would say it was worst.”

(London Heathrow Terminal 5) - Posted 2 years ago

“Always been a user of no1 lounges as it’s the best way to start your holiday. But this time was very disappointing. I understand these are still covid times but your description on the website still reads like you’re fully open for business as usual when you are not The staff were rude The lounge was filthy And the food option was a breakfast bap with bacon or sausage that came out dry, Un-buttered stone cold and frankly quite stale. We were then told we had to pay again for any other food we wanted So we paid nearly £40 each for 1 dry roll and 1 drink that we had to wait 20 minutes for because it was so busy and only 1 person on bar We would have gotten more value for money in the concession downstairs”

(London Heathrow Airport Terminal 3 No1 Lounge) - Posted 2 years ago

“Having booked our flights in March we booked a lounge to start our holiday off in style. Sadly a month ago one of our party suddently lost her finance, he had a heart attack and never came round. I went onto your website and asked that you move 4 of us to coincide with our new booking in May 2022 together with the bottle of prosecco we had purchased and refund the fifth member of our party. Heard nothing from you until now! Very disappointing under the circumstances.”

(London Heathrow Terminal 3 - Club Aspire) - Posted 2 years ago

“My visit was cancelled by email before visiting but, despite being entitled to a refund, the response from customer services has been zero. They failed to respond to messages, and also failed to respond to a request for a call back when no one was available to take my call. Overall the service thus far has been appalling.”

(London Heathrow Terminal 5) - Posted 2 years ago

“We turned up to the airport to find out that the lounge we booked was actually closed due to COVID and had received no prior notification to alert us to this. Luckily there was space in the lounge next to it for us”

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

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Executive Lounges is rated 3.9 based on 28,082 reviews